Work Experience

Mental Health Worker

Phelps Northwell health - Tarrytown, NY November 2020 to 2021

•Maintaining observation flow sheets for patient requiring various levels of supervision, i.e. constant observation, routine rounds.

• Initiates and encourages interactions with patients through conversation, activities, and other means.

•Encourages a therapeutic relationship with patients.

•Orients patient to unit and hospital. Provides factual information regarding treatment program.

•Assists and guides patients carrying-out personal hygiene and housekeeping activities.

•Assists and oversees patients at meal times.

•Escorts patients to appointments and scheduled activities off unit - within and outside hospital.

•Assists during admissions, discharges and/or transfers of patients.

•Entered patient information into system including daily vitals and observations.

Mental Health Worker

Four winds - Katonah, NY September 2019 to Present

Provided behavioral intervention based on assessed needs for patients and routinely performed patient care duties.

Provided individual and group therapy to patients with chronic mental illnesses, and chemical dependency.

Use effective therapeutic methods for dealing and interacting with children with behavior and conduct disorders.

Provided guidance to patients while settling disputes between patients.

Acted as a role model for the children under my charge and maintained communication of patients status with nursing staff.

Pharmacy Technician

CVS Pharmacy and Health June 2018 to 2020

Provided full cycle prescription fulfillment services for patients of varying demographics in a fast paced setting.

Coordinated deliveries and maintained quality control by communicating with suppliers and distributers.

Preparation of prescriptions, brand name and generic standard pronunciation, dosage forms, patient compliance of medication.

Independently initiated and or responded to customer correspondence pertaining to new prescriptions, claim adjustments, payment inquiries, processing questions, or other product related inquires while providing exceptional customer service.

Ordering medications and fulfilling prescriptions in a timely manor.

Worked collaboratively with pharmacy team and all collaborating providers as necessary.

Worked with the pharmacy team to always promote a positive patient experience. Ensuring any issues are escalated to management in a timely manner.

Worked independently to prioritize, organize, and manage a daily assignment within the normal work period.

Fulfills organizational responsibilities as assigned including responding appropriately to emergencies; communicates concerns/problems relating to patients and/or staff with management.

Insurance submissions and communications with the pharmacist in charge.

Answering phones, giving information to callers, relaying messages to pharmacist and triaging calls.

Act as the point of contact between the manager and pcps, insurance companies and patients.

Handling questions, comments and complaints from customers.

Maintain the Pharmacist calendar.

Education

2014-2018 Bachelors of science in Biology

SUNY Albany

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