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Customer Service Floor Manager

Location:
Kolkata, West Bengal, India
Posted:
July 31, 2023

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Resume:

Profile Summary

Proficient in achieving the business targets assigned in terms of cross-selling, customer servicing, enhancing and upgrading the High-Net-Worth relationships. Excellent in identifying and networking with prospective customers, generating business from the existing accounts and achieving profitability and increased sales growth. Skilled in ensuring the highest levels of service to the High-Net-Worth customers with focus on profitability by ensuring optimal utilization of resources. Skilled in cementing healthy relationship with clients for generating business and leading workforce towards accomplishing business goals. Successful in agreeing sales, payments, meeting sales targets and implementing tactical marketing strategies and contributing towards enhancing business volumes / growth. Proficient in driving sales initiatives to achieve business goals

& managing frontline team to achieve them while maintaining any customer database to improve tracking, reporting and customer service. Displayed efficiency in gathering market and customer information to enable negotiations regarding variations in prices, delivery and customer specifications to the management. Academic Details

MBA (Finance & marketing) from Techno India, Kolkata, West Bengal University of Technology in 2011 BBA from AIMMT College, West Bengal University of Technology in 2009 Core Competencies

Skill Set

adymto@r.postjobfree.com

987-***-****

Banasree Das

MANAGEMENT PROFESSIONAL: Over 8 years of experience Floor Manager Account Executive Executive Researcher Industry Preference: Finance/Accounts/IT

Retail Sales

& Business

Development

Maintenance of

mode of operation

New Systems

implementation

Market

Analysis

Strategic

Planning

Revenue

Generation

Customer

Acquisition

Relationship

Management

Career Timeline

Organizational Experience

March,2016 – Till Date

Swarn Wellness Pvt Ltd – Floor manager, B2C for Calcutta, Bhopal, Raipur and Guwahati. Role:

Ensuring the new customer acquisition and activation in line with target. Achieving high volume target for the company.

Keeping Monthly stock updates in the warehouse.

Ensuring the timely implementation of new offers and schemes. Handling of raw cash.

Follow competitor activity and continuously search for new opportunities in order to increase sales. Appointing new employees.

Handling of diversified Retail customers.

Ensuring proper projection of market trends and industry requisites at the start and mid of every month. Ensuring proper monitoring of market.

Stressing on employee motivation.

Experience on team leading.

Involving in recruitment and selection process.

Authority on financial administration.

Maintaining company’s inventory level.

Helping company’s policy and program development.

Providing high quality service to prospective customers. Improving employees’ performance through motivation and coaching. Building good relationship with clients achieving business goals. Bachelor of Business

Management from

AIMMT in 2009

MBA from Techno India

with Major in Finance and

Minor in Marketing in 2011

Joined as an Executive

Researcher in Royal

Research Pvt. Ltd. from

2012 till 2013

Accounts executive in

Swastika co. Pvt. Ltd.

2013 till May 2014

Floor manager in Swarn

wellness Pvt. Ltd. (The

eye catchers & The Thai

Spa) from 2016 till date

Key Accounts Manager-

Team Player

Innovator

Collaborator

Problem

Solver

Analytical

Communicator

MBA from Heritage Institute of

Technology in 2012

Keeping Up to Date data about industrial market.

Highlights:

Assessment of company’s turnover.

Promotion of creative advertisement.

Producing operational profitability maintaining budgetary guideline. Expanding innovative marketing ideas to increase field of business. 2014 – 2015

Swastika co. Pvt. Ltd. – Accounts Executive in Calcutta Role:

Working as an accountant.

Having knowledge on tally. ERP 9

Griping all the entries based on tally like purchase bill, Sales bill, Petty cash entries, TDS entry etc. Working on budgetary control.

Highlights:

Ensuring Distribution of products across India.

Ensuring the new customer acquisition and activation in line with target. Achieving distribution of products in all over India. Keeping regular stock updates in the warehouse, ensuring timely manufacture of product with proper projection and sharing of market trend.

Ensuring the timely implementation of new offers, schemes in the market. 2012 - 2013

Royal research Pvt. Ltd. – Researcher in U.K. Based Company Role:

Data Analyst – Collects data, interprets and visualize data to uncover insight. Assigning numerical value to business function so that performance is assessed and compared over time. Helping entrepreneurs to make concrete decision for future. Using technology and social science to find out trend of the industry. Highlights:

A Data Scientist can explore the problems need to be solved based on past data. So that present scenario of the balance sheet can be better.

For that purpose, it is must to analysis of financial statements. Storing and organizing data.

Monitoring performance of the company enforcing organizational standard and security. IT Skills

Office Packages like – Microsoft Word, Excel, PowerPoint Personal Details

Date of Birth:26th November, 1987

Languages Known:Bengali, Hindi& English

Address : Aswinni Pally school Road, Barasat, Kolkata-700124



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