Customer Service Food
Resume:
Angela Young
Whitehall, MI *****
*************@*****.***
I am seeking long term employment and am open to learning a new trade. My skills include excellent customer service, money management, computer skills, problem solving and the ability to work with no supervision. I am educated, smart and can do just about anything with the proper training. Authorized to work in the US for any employer
Work Experience
Self Employed House Cleaner
Self-Employed - Michigan
May 2019 to Present
House cleaning and opening and closing of seasonal cottages. Bar Manager/Bartender
Wayside Bar and Grille - Montague, MI
May 2006 to May 2018
Customer service, money management, inventory control, maintaining a smooth running business, supervising, food and beverage knowledge, multi-tasking with the goal of securing repeat customers. Manager
Crosswinds Restaurant - Whitehall, MI
May 2000 to May 2006
Supervising a staff of twenty employees, book work, banking, ordering, training, running reports, customer service, etc.
Hospitality Associate
I possess strong leadership skills and have the ability to relate and deal effectively with every type of personality. Problem solving and time management skills are a few of my strong traits. Education
BS in Hospitality and Tourism Management/Minor in Business Grand Valley State University - Allendale, MI
September 2006 to May 2010
Bachelor's in Hospitality
Skills
• Microsoft Word, Excel and PowerPoint (10+ years)
• Time Management (10+ years)
• Merchandising (10+ years)
• Leadership Experience (10+ years)
• Sales Experience (10+ years)
• Customer Service (10+ years)
• Restaurant Management (10+ years)
• Bartending (10+ years)
• Banquet Experience (10+ years)
• Restaurant Experience (10+ years)
• Serving Experience (10+ years)
• POS (10+ years)
• Host/Hostess (10+ years)
• Residential Cleaning (10+ years)
• Upselling (10+ years)
• Event Planning (10+ years)
• Cash Handling (10+ years)
• Cooking (10+ years)
• Catering (10+ years)
• Microsoft Office (10+ years)
• Pricing (10+ years)
• Guest Services (10+ years)
• Inventory Control (10+ years)
• Busser (10+ years)
• Windows (10+ years)
• Sales Management
• Events Management (10+ years)
• Food Preparation (10+ years)
• Management (10+ years)
• Laundry (10+ years)
• Food Service (10+ years)
• Administrative Experience (10+ years)
• Marketing
• Presentation Skills (10+ years)
• Culinary Experience (10+ years)
• Kitchen Management Experience
• Budgeting
• Food Safety (10+ years)
• Labor Cost Analysis
• Profit & Loss
• Hospitality (10+ years)
• Computer literacy (10+ years)
• Basic math (10+ years)
• Computer skills (10+ years)
• Communication skills (10+ years)
• Retail Sales (5 years)
Certifications and Licenses
TIPS
June 2022 to June 2025
CPR
August 2022 to August 2026
Assessments
Customer service fit — Proficient
June 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Cleaner fit — Proficient
April 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Bartending — Proficient
June 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Bartending — Proficient
June 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Cooking skills: Basic food preparation — Proficient May 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Outside sales — Proficient
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Caregiver fit — Proficient
May 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
July 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Working with MS Word documents — Proficient
July 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
September 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Filing & organization — Proficient
August 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been cleaning houses and opening cottages for several years. I pay attention to small details and have excellent time management skills.
Contact this candidate