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Customer Service / Account Executive - Sales / Recruiting

Location:
Corpus Christi, TX
Posted:
July 31, 2023

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Resume:

Cristina Elysa Okoniewski, M.Ed.

Austin, Texas 361-***-**** adymtb@r.postjobfree.com linkedin.com/in/cristina-okoniewski/ ACCOUNT EXECUTIVE RECRUITMENT CUSTOMER SERVICE PSYCHOLOGY AREAS OF EXPERTISE

Negotiation Detail-Oriented Creativity

Problem-Solving Adaptability Teamwork

Time Management

Salesforce

People Leadership

Microsoft Office

Sales

Social Media Marketing

RELEVANT PROFESSIONAL EXPERIENCE

Enterprise Account Executive, Acid Labs, Austin, TX May 2023 - July 2023

● Spearheaded strategic business development efforts as an Account Executive for AcidLabs, driving revenue growth by identifying and cultivating new client relationships within the target market.

● Cultivated and maintained strong, long-term relationships with existing clients, providing exceptional customer service and support to ensure high client satisfaction and repeat business.

● Conducted comprehensive market research and competitor analysis to identify key opportunities for product positioning and sales growth, resulting in a 15% increase in market share within the first year.

● Collaborated closely with cross-functional teams, including marketing and product development, to align sales strategies with company objectives and ensure seamless communication throughout the organization. Account Executive, Fix Your Funnel / Yeti Text, Houston, TX June 2022 - April 2023

● Identified service expansion opportunities for existing clients, presenting well-researched recommendations to the software team for implementation.

● Achieved a remarkable 20% above-average close rate by anticipating client meeting questions and bottlenecks.

● Utilized multiple sales enablement/CRM platforms (KEAP, ActiveCampaign, Hubspot, Drip) to optimize sales processes.

● Led the full-sales cycle effort, ensuring successful outcomes from prospecting to deal closure.

● Utilized LinkedIn for prospecting, securing partnerships with top-tier Hubspot partners, driving market presence and revenue growth.

Talent Acquisition Specialist, PTS Advance, Houston, TX January 2022 - May 2022

● Lead end-to-end recruitment for sales and operations, sourcing, screening, interviewing, and negotiating for all positions.

● Oversee internal talent acquisition across the U.S., including subsidiary companies, fostering a cohesive and dynamic workforce.

● Implement effective sourcing strategies to engage active and passive job seekers in core markets, cultivating a strong talent pipeline.

● Build robust relationships with hiring managers and senior leadership, ensuring alignment with team dynamics and organizational culture.

● Collaborate with the Learning & Development team, providing support for training and development initiatives to enhance employee growth.

Outside Sales / District Manager, Vector Marketing, Texas May 2019 - December 2021

● Successfully built a robust 700-person customer base from scratch through strategic referrals and effective networking techniques, driving substantial revenue growth for the company.

● Conducted compelling and engaging 1-hour presentations to prospects, resulting in an impressive 95% conversion rate, and converting prospects into loyal customers.

● Demonstrated exceptional communication skills by interacting with clients through various channels, including email, phone, text, and video chat, ensuring superior customer service and satisfaction.

● Collaborated closely with the Division Manager to develop and implement comprehensive business plans, including budgets and sales projections, contributing to the achievement of sales targets and overall business success.

● Led the development of innovative advertising strategies and sales promotion programs, effectively enhancing the company's brand visibility and market presence, resulting in increased customer acquisition and retention rates.

● Nationwide Scholarship All-American Scholarship Winner 2019.

● #1 New District Manager for New Business Sales 2020. ADDITIONAL EXPERIENCE

Research Assistant - Psychology Department August 2019 - May 2020 Texas A&M University College Station, TX

● Assisted in designing and conducting experiments focused on cognition and motivation, utilizing various research methodologies and data collection techniques to contribute to the advancement of scientific knowledge.

● Collected and analyzed data from participants, employing statistical analysis software to identify patterns and correlations, providing valuable insights for research findings.

● Conducted literature reviews and synthesized research articles related to cognition and motivation, assisting in the development of research proposals and experimental protocols.

● Assisted in the recruitment and coordination of participants for research studies, ensuring adherence to ethical guidelines and maintaining accurate records of participant information.

● Collaborated closely with the research team, actively participating in discussions, contributing ideas, and assisting in the preparation of research presentations and reports. Research Assistant - Neuroscience Department August 2018 - May 2019 Texas A&M University College Station, TX

● Assisted in designing and conducting experiments, utilizing various neuroscientific methodologies and techniques, contributing to the advancement of research objectives.

● Collected, organized, and analyzed data, employing statistical software and programming languages, to derive meaningful insights and draw accurate conclusions for research findings.

● Prepared and maintained laboratory equipment and supplies, ensuring a smooth and efficient workflow for experiments and data collection.

● Conducted literature reviews and stayed up-to-date with the latest developments in neuroscience, providing valuable insights and suggestions for improving experimental designs and methodologies.

● Collaborated with a multidisciplinary team of researchers, communicating findings, sharing progress, and contributing to group discussions and brainstorming sessions to collectively drive research projects forward.

CAREER HIGHLIGHTS

Salesforce. Hubspot. KEAP. DRIP. Active Campaign. Microsoft Office. Excel. EDUCATION

Master of Education in Educational Psychology December 2021 Texas A&M University College Station, TX

Bachelor of Science in Psychology, Minor in Neuroscience May 2020 Texas A&M University College Station, TX



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