Customer Service Food Quality

SONYA OWENS

*** ***** **, ****** **, *****

PHONE: 469-***-**** • E-MAIL: adymta@r.postjobfree.com

OBJECTIVE

To obtain a challenging leadership position within a reputable organization, secure a responsible career opportunity while making a significant contribution to the success of the company.

ABILITY SUMMARY

EDUCATION

Ability to Communicate &Train my employees so that they have a clear understanding as to what is required of them in order to be successful within the organization.

Le Cordon Bleu Institute of Culinary Arts, Dallas, Tx- 2009 (A.A.S)

HAACP ServSafe Certificate 8/5/2020-8/5/2025

Employment History

03/21-Currently

05/2019-12/2020

08/2016-5/2019

Kitchen Manager

Sodexo, Dallas, Tx

Coordinating and Supervising kitchen staff

Ensure all HAACP and Safety Guidelines are followed

Manage Food Quality

Complete Primero Reports

Perform Quality Control

Dining Director

Brookdale Senior Living, Ennis, Tx

Developed Standards for Organization and Supervision of Dining Services.

Ensured all meals met the Nutritional Requirements of the residents

Maintained Inventory of Food & Non-Food items

Provided Nutrition education and counseling to the residents

Planned menus & controlled food cost

Interviewed, Hired & Train new employees

Established Department regulations and procedures

Solved problems using standard procedures & precedent

Retail Supervisor

Aramark, Rowlett, Tx

Managed inventory levels to ensure profitability

Completed the Daily cash report

Inventory storage room

Process payroll

Facilitated & managed the POS system

Managed Retail shop with little or no Supervision

Professional Customer Service

05/2010-08/2016

Kitchen Supervisor

Sodexo, Corporate Services

Build weekly Café menu

Filled Catering order request

Managed Food Quality & Quantity Standards

Documented customer & employee incidents/accidents

Trained kitchen new hires

Inventoried Storage room

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