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Customer Service Account Manager

Location:
St. Louis, MO
Salary:
$115,000
Posted:
July 31, 2023

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Resume:

GERALD PATTERSON

*** **** ***** *****

Florissant, MO 63034

314-***-****

adymsq@r.postjobfree.com

PROFILE OF QUALIFICATIONS:

As a Tingley Rubber Account Manager I have constantly helped the retailers deliver to shopper’s quality products in over 10,000 retail stores for Farm and Home Retailers in the following states, Michigan, Indiana, Tennessee, Kentucky, Missouri, Texas, Arkansas, Illinois, Alabama, Georgia, Oklahoma, and Kansas. Retailers such as Rural King, Orscheln, Atwood, Tractor Supply, Handyman, RP Home and Harvest, Family Farm & Home, Buchheit and more.

Achieving regional and divisional goals (PTMP) plan and lead the activities in all stores within my respective territories. Leading District Managers and Buyers on market development and strategies. Experienced in Sales Manager, FIFO (First In First Out), Operations, Logistics, and Production. Also highly motivated and teamwork oriented. Examine current practices and find opportunities to cut cost and improve services. Monitor freight cost and ensure cut time compliance. Extensive qualifications in negotiating contracts, problem solving, and conflict resolution while ensuring to stay within company guidelines. 2017-Current

Tingley Rubber Account Manager

As the Account Manager I identify opportunities to present our world-class products and services and generate new sales revenue covering in Farm and Home retailers.

• Adhering to company policy and guidelines.

• Delivering quality customer service while delivering the consumer’s needs.

• 24 years of Controlling P&L

• Ensuring all products are properly merchandised and customer retail friendly.

• (PTMP) Plan to Make Plan: successfully planning and implementing goals and initiatives to company standards.

• Controlling P&L, maximization of performance and productivity through a commitment to sensible store and DC scheduling.

• Building and educating employees and customers on product line.

• Defending the company asset through lost prevention and expense efficiency.

• Growth of field relationships with Distribution Centers, merchandising efforts, store growth plans training and employment development, recruiting, employee relations and customer service response.

• Steady communication of company urgencies to area and store management team. Ability to utilize provided technology throughout daily task

• responsibilities, Excel, Salesforce, Teams, Zoom, PowerPoint, Word, Microsoft Office and more.

• Proven ability to work independently and as a member of a team

• Bring leadership skills that help develop teams.

• Build and maintain good working relationships with employees, and Leadership.

• Develop sales and pipeline strategies to drive results by recognizing opportunities to improve performance.

• Effectively Lead, Manage, Develop, and Motivate direct and indirect reports.

• Great verbal, written and technical communication skills.

• Manage day-to-day operations with Operations implementing FIFO (First in first out)

• Motivate, train, and develop employees to effectively perform their jobs utilizing standardized methods.

• Maintain awareness of quality standards, communicate department quality goals and leverage resources to solve quality problems.

• Consistently support compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, and the Company’s policies and procedures.

• Communicate with the Sales and Production Team to determine available capacity, Manage the production capacity plan to meet annual targets.

(SALESFORCE).

• Emphasis on customers by predicting customer demands, defeating obstacles, and continually striving to improve customer pleasure. EXPERIENCE:

2013-2017

AE WEASE, Wholesale Distributors, Desoto, MO

Senior Account Sales Manager/ Warehouse Manager

Reporting to the VP of Operations and Business Development, to improve market position and achieve financial growth. Also assist in defining long-term organizational strategic goals, managing and developing key customer relationships. Responsible for managing existing relationships with key clients and expansion in new markets as well as continued expansion among existing clients.

• Great Leadership performance and improved P&L: Implementing a safety committee that meets once a period.

• Ability to utilize provided technology throughout daily task and responsibilities, Excel, Salesforce, Teams, Zoom, PowerPoint, Word, Microsoft Office and more.

• Build and maintain good working relationships with employees, and Senior Leadership.

• Motivate, train, and develop employees to effectively perform their jobs utilizing standardized methods.

• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight.

• Ensures that the required manpower, competence, skill, knowledge, and equipment required to achieve the production/demand targets.

• Guarantee personal and professional growth of direct reports. Responsible for all aspects of performance management including training, performance evaluations, and recognition.

2005- 2013 PepsiCo-Frito-Lay, Inc. St. Louis, MO

District Sales Manager

• Manage P&L, Implementing first in first out (FIFO)

• Communicate effectively by providing clear and timely communication and displaying effective listen skill.

• Maintains a key focus on Safety, Quality, Delivery, and Cost as well as support on Continuous Improvement culture.

• Uses effective critical skills by incorporating complex, information, while balancing tactical and strategic initiatives.

• Promote safe work practices and achieve objectives for health and safety, and housekeeping at retail level.

• Trained and managed a team of 120 route salesmen, 9 merchandisers and one sales specialist. Responsible for 9 million cases, while developing market wide strategies Wal-Mart, Dierbergs, Sam’s, Schnucks, BP, Quick Trip Gas, Convince Chains,

• Dollar Chains and C-Store and Costco and Sam’s Club. Manage 27 large grocery chain customers in the St. Louis area.

• Identify freight moving in incorrect weight and classification.

• Control costs and achieve productivity improvements.

• Plan daily schedule needs to ensure customers on time delivery (OTD).

• Performs annual reviews and employee improvement plans for sales reps and leadership teams.

• Supports effective leadership by sustaining an environment that encourages teamwork and develops individuals’ potential.

1998 - 2004 Central States Coca-Cola St. Louis, MO Operation Manager / Assistant Plant Manager

• Ensure a safe working environment, and that employee are using safe working methods including rotation.

• Managed FIFO and controlling P&L, managing shipping and receiving, responsible. for training new management in Logistics, Warehouse, Production and Operations.

• Lead and participate in problem solving.

• Support and Participate in Team Facilitator activities.

• Train and develop subordinates; mediate conflicts (listen, coach, mentor).

• Be fair and consistent when dealing with all people, policies, contract, discipline and treat people with respect.

• Provide input to payroll and perform other administrative tasks as required. Production Scheduler, Control P&L, ensure product rotation, implement FIFO.

• Implemented a training course for all employees such as OSHA training, Hearing and Conservation training, Personal Protective Equipment, and Hazard Communication training. Capabilities studies, writing SOP’s, SPC Training, Store Audits, MSDS reports, Diversity and Inclusion training.

• Timely communication of goal progress, roadblocks and solutions to the President and leadership team.

EDUCATION: Lincoln University

Bachelor Degree in Business Administration 3.7 GPA December 2004 Presidential Honor Roll, Deans List, 2002-2004

EDUCATION: University Of Alabama, 2000-2002

REFERENCES: Available Upon Request



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