Kristin Lopez

Office Support Specialist /

Purchasing & Operation Management

•adymsl@r.postjobfree.com

•262-***-****

Organized and detail-oriented employee looking to utilize my time management, customer focus, and teamwork skills to help business operations run smoothly.

Qualifications Summary

•Experienced professional with the ability to provide support for a plethora of office duties.

•Collaborative team-player with high emotional intelligence and the capacity to develop in-depth relationships.

•Exceptional organizational and multitasking skills with a sharp power of observation and communication enabling the ability to toggle between duties as needed.

•Relatable individual with proactive mindset and strong work ethic, able to ensure efficiency within processes and capacity to work within a team maximizing success for all.

Career Experience

Office Manager / Sales & Customer Service Superior Chicago Lake Bluff, IL

August 2022 to January 2023

Assisting customers with design of custom fences and setting up contracts, processing payments, attaining building permits and municipality specific licenses, financials, payroll and human resources, loading outbound and unloading inbound freight, managed sales appointment calendars, and more.

Selected Contributions:

•Navigated through various municipalities and associated laws in order to legally apply for and obtain permits for installation of custom fences.

•Mastered scheduling and communications between installation crews (x4), customers, municipalities and outside sales employees.

•Verify customer contract details, ensure location approval and consider weather (rain, snow) outlook before scheduling installation once permit had been attained.

Sales & Customer Service Manager Spindustries LLC Lake Geneva, WI

January 2021 to June 2022

Interacting with customers to select the right custom metal product for their needs, managing change orders, entering orders, ordering product test reports and quality documents, product update distribution to customers and invoicing orders. Additionally, solely responsible for daily labor entry, and more.

Selected Contributions:

•Evaluated the time management system as the company grew and took part in improving production efficiency.

•Converted and updated all existing part drawings and documents from hard paper copies to digital PDF files and set up several organization systems.

•Verify and ensure customer written approval for engineering drawings and revisions before manufacturing proceeds.

•Communicate with production and customer to set acceptable delivery dates.

Office Manager Precision Stainless Kenosha, WI

June 2019 to December 2020

Displayed a wide range of skills including outside and inside sales, human resources, purchasing and customer service ensuring smooth flow processes .Supported production, engineering, and shipping teams with various tasks to increase overall efficiency.

Selected Contributions:

•Managed a variety of human resources duties such as approving/maintaining vacation, implement / maintain health care policies, managing facial recognition software, payroll, unemployment benefits and more.

•Held responsibility for purchasing duties including creating purchasing orders and managing vendor information in QuickBooks, scheduling subcontractor operations and building maintenance, and overseeing company vehicle program and more.

•Performed a variety of customer service tasks consisting of product and specified material selection, entering customer orders, RMA and non-compliance reports and more.

•Assisted the production, engineering, and shipping teams by scheduling and expediting operations to achieve on time customer delivery, providing quotes, distributing customer drawings, creating job routings, shipping and transit logistics.

Buyer Advance Fittings Corp. Elkhorn, WI

January 1997 to June 2019

Excelled as integral member of a team with multi-faceted responsibilities including purchasing, accounting, customer service, quality control, and heavy engineering support.

Selected Contributions:

•Purchasing duties consisted of obtaining quotes, creating purchase orders for all stainless components and raw materials, source and manage vendor contracts, implement and maintain fluxuating inventory levels for all purchased material, worked closely with maintenance for building repair, automotive and machine repair projects.

•Sole backup for accounting duties including accounts payable/accounts receivable, resolving and balancing errors and more.

•Customer service duties consisted of scheduling customer visits from overseas, entering sales orders, providing quotes and more.

•RMA (Return Material Authorization) sole responsibilities consisted of investigating, approving, issuing, processing and resolving all customer returns and issues.

•Engaged with production, shipping, engineering and management teams by scheduling and expediting operations and a variety of other roles to ensure smoothflow processes.

Professional Proficiencies

Microsoft Office Suite, Excel, Word

Google Multi Calendar Management, Gmail

QuickBooks

CardPointe

Enerbank

ADP Timekeeping

CFR Sketchfab

Fence360

E2 Windows Operations

Vista

SAP

Event Planning

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