Kimberly Ash

San Antonio, TX *****

918-***-****

adyms3@r.postjobfree.com

Objective

To contribute to a winning team in an environment that values high work ethic and the opportunity to learn and perform to my highest potential.

WORK HISTORY

MARCH 2023 – CURRENT

MEGA FURNITURE LLC - SAN ANTONIO, TX DO NOT CONTACT AT THIS TIME

CASHIER/CREDIT CLERK

ANSWER PHONES, RESPONSIBLE FOR CASH DRAWER AND POSTING PAYMENTS, ALSO OBTAIN APPROVALS FOR CUSTOMER THROUGH VAROIUS LENDERS AND PROCESS FUNDING APPROVALS FOR PURCHASES. REVIEW PAPERWORK FOR EACH DEAL WITH CUSTOMER BY EXPLAINING INVOICE, CONTRACT WITH LENDER AND ARRANGING DELIVERY. ENTER DATA FROM INVOICES,

AND KEEP INVENTORY TAGGED CORRECTLY. COMPILE EVENING REPORTS FOR MANAGEMENT AND TRACK DAILY SALES.

JUNE 2022 – NOVEMBER 2022

CASH SECURITY LOANS, INC. 918-***-**** (RELOCATED TO TEXAS 12/2022

ASSISTANT MANAGER

SOLICITED NEW- BUSNESS, PROCESSED AND CLOSED NEW LOANS, COLLECTED PAST DUE REVENUES, SKIPTRACDED MISSING BORROWERSRESPONSIBLE FOR CASH DRAWER, PERFORMED ACCOUNTING PROCEDURES AS NECESSARY.

MAY 2020 – JUNE 2022

DOOR DASH, INC. 800-***-****

DRIVER

Delivering food and filling orders from Walmart and retail establishments as well as area restaurants to local residents. Checking the final order to ensure it is correct and complete. Work with application and GPS to locate addresses. Drivers are self employed contractors of DoorDash Inc.

FEB 2014 – FEB -2015

ANYTIME TOWING AND RECOVERY, INC. 918-***-****

INVESTIGATOR/SKIPTRACER

Located vehicles and equipment at the request of banks and lenders for repossession on delinquent loans.

DEC 2012 – APRIL 2013

DENNYS RESTAURANT – CHOUTEAU, OK 918-***-****

WAITRESS

Waited tables, served as hostess and cashier and balanced cash drawer at the end of the shift.

MARCH 2012 - DEC 2012

SHORTYS GRILL LOCUST GROVE, OK (OUT OF BUSINESS)

WAITRESS

Waited tables, served as hostess and operated cash drawer.

MARCH 2009 – MARCH 2011 2488 E. 81ST ST. TULSA, OK 74136 (NO LONGER IN TULSA)

C & L SERVICE CORP.

CALL CENTER / CUSTOMER SERVICE REP

Company was a federal contractor for Dept. of Housing and Urban Development - we serviced a package of reverse mortgages for HUD. Took incoming calls from borrowers who were in need of a loan modification and tracked lenders who were not providing the required relief to those in foreclosure. Processed mortgage releases and provided payoffs as well as cash advances to those holding a reverse mortgage insured by FHA/HUD.

Kimberly Ash page 2

SEPT 2010 – MARCH 2011

MACY’S DEPARTMENT STORE - WOODLAND HILLS MALL E. 71ST ST. TULSA, OK 918-***-****

SALES ASSOCIATE - WORKED PART TIME WHILE FULLTIME EMPLOYED AT C & L SERVICE CORP (see above listing}

Assisted customers with selections of merchandise and provided friendly customer service. Kept changing rooms clean and displayed inventory. Handled cash and credit transactions at the cash register and responsible for balancing cash drawer at night

GATEWAY MORTGAGE GROUP, LLC JENKS, OK 918-***-**** (CORPORATE OFFICE)

MARCH 2006 – FEBRUARY 2009

FRAUD INVESTIGATOR/MORTGAGE LOAN PROCESSOR

Started as mortgage processor, processing FHA, VA, conventional and subprime mortgages for Gateway branch offices in all states. Promoted to fraud investigator and acted as quality control on incoming brokered and correspondence loans. Worked closely with in-house attorney to maintain accuracy of data submitted to investors.

MARCH 2005 - FEBRUARY 2006

UNITED RECOVERY, INC. TULSA, OK 918-***-****

ACCOUNT REPRESENTATIVE

Worked to resolve delinquent credit card accounts for small businesses on behalf of American Express and Capital One Mastercard and Visas. Collected past due amounts and negotiated settlements. Communicated with customers via auto dialer

In a call center environment.

MARCH 2004 – MARCH 2005

GMAC MORTGAGE CORP. 4111 S. DARLINGTON TULSA, OK - NO LONGER IN TULSA

MORTGAGE LOAN OFFICER

Originated mortgage loans and worked to generate new sources of referral business. Operated Desktop Underwriter and Loan Prospector. Obtained income verification and initial disclosures. Maintained all customer contact throughout the approval process. Participated in open houses and cultivated relationships with realtors and homebuilders.

MARCH 2003 – MARCH 2004

OKLAHOMA CREDIT UNION LEAGUE TULSA, OK 918-***-****

MORTGAGE BROKER

Originated mortgage loans from various credit union members throughout the state of Oklahoma. Processed resulting applications and cleared all underwriting conditions. Set up and arranged closing and funding. Set daily rates and responsible for keeping website updated. Directed workshops for employees of credit unions to inform and educate about the mortgage process overall, as well as streamline the referral process between credit union and credit union league.

APRIL 2002 – MARCH 2003

CONSECO HOME LOANS TULSA, OK - NO LONGER IN TULSA

LOAN PROCESSOR

Processed stage-funded construction loans on manufactured housing and land packages. Also processed loans for manufactured housing without land, which in Oklahoma is done as a vehicle loan with a vehicle title being issued. Interacted with mobile home dealers, builders and contractors to coordinate inspections, appraisals, surveys and utility installations. Processed all loan documents and cleared all loan documents and cleared all underwriting conditions and stipulations. Prepared loan packages for closing and funding.

JULY 2001 – APRIL 2002

BAKER HUGHES – CENTRILIFT worked through a temporary agency (CLAREMORE PERSONNEL AGENCY) CLAREMORE, OK

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT 918-***-****

Worked as assistant to personnel director part time while attending college in Claremore, OK. Coordinated random drug testing program and responsible for monthly maintenance of data entry into random selection program. Supervised sales of inhouse company store selling clothing and items with company logo. Responsible for payment and reconciliation of invoices from medical providers and vendors. Responsible for maintenance and upkeep of confidential medical files.

Kimberly Ash page 3

NCO FINANCIAL SYSTEMS, INC, TULSA, OK 918-***-****

JUNE 2000 – JULY 2001

COLLECTIONS ACCOUNT REP

Contacted consumers holding defaulted government – insured student loans. Collected past due monies and skiptraced accounts to locate current contact information and assets as well as current employment.

TULSA WELDING SCHOOL - TULSA, OK 855-***-****

NOVEMBER 1998 – NOVEMBER 1999

STUDENT LOAN MANAGER

Originally hired as a collector and was promoted to Student Loan Manager in 2/99. Tracked student loans in repayment status and provided reports to management to advise of default rate.. Responsible for keeping default rate below required percentage limit as per the Department of Education. Skiptraced to find current location and contact information on former students and resolved issues using forbearances, deferments, and payments when necessary to avoid default.

COMMERCIAL FINANCIAL SERVICES, INC. E. 81ST ST. TULSA, OK NO LONGER IN BUSINESS

MARCH 1995 – SEPT 1998

ASSET INVESTIGATIONS - SECTION LEADER

Supervised and trained a team of 15 skiptracers and investigators. Located current phone numbers, addresses, employment information, bank accounts and assets owned by debtors and subjects nationwide. Consistently met and exceeded production requirements. Compiled reports for management. Addressed employee performance issues and concerns using coaching and counseling. Motivated team with positive reinforcement and constant training and support.

COMMERCIAL CREDIT PLAN, INC. NO LONGER DOING BUSINESS IN TULSA, OK

MAY 1992 – MARCH 1995

CUSTOMER SERVICE REPRESENTATIVE

{This was a finance company at the time that was owned by Travelers and then became known as “Citifinancial”, Now these locations have been sold and no longer do business as Citifinancial. When I worked there the corporate office was located in Baltimore, MD.)

Processed applications for consumer loans and 2nd mortgages. Closed loans and cultivated relationships with customers for future lending needs. Collected and skiptraced delinquent loans. Operated cash drawer and posted payments and was responsible for balancing cash drawer each evening. Established personal lending limits up to $ 5000.00 and promoted ancillary insurance sales on all loans.

TRW/RMS, INC. NOW KNOWN AS NCO FINANCIAL SYSTEMS, INC. IN TULSA, OK 918-***-****

JANUARY 1989 – MAY 1992

COLLECTIONS ACCOUNT REPRESENTATIVE

Started part-time while working at Service Collection Assoc. (see below listing). Was hired full-time in May 1989 collecting and skiptracing defaulted government insured student loans. TRW/RMS, Inc. was a division of the TRW credit reporting agency, now known as Experian.

SERVICE COLLECTION ASSOCIATION ( OWNED BY ST. FRANCIS HOSPITAL ) TULSA, OK 918-***-****

MAY 1988 – 5/1989

COLLECTIONS ACCOUNT REPRESENTATIVE

Contacted former patients of St. Francis Hospital and other area hospitals to collection balances due. Skiptraced accounts needing current contact information. Negotiated with insurance companies and attorneys when necessary.

HIDE AND SEEK, INC. TULSA, OK NO LONGER IN BUSINESS

MAY 1987 – MAY 1988

SKIPTRACER

Conducted investigations on behalf of attorneys and large corporations to locate persons, equipment, assets, employment, vehicles and other information as specified by the client.

AVCO FINANCIAL SERVICES, INC. NO LONGER DOING BUSINESS IN TULSA, OK CORPORATE OFFICE IN CA - 714-***-****

JUNE 1984 – MAY 1987

ADMINISTRATIVE ASSISTANT

Posted payments, processed loan requests, collected past due accounts, solicited new business, reconciled general ledger accounts.

***References available upon request***

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