Sherry Parks

Customer service specialist

Duluth, GA 30096

adyms1@r.postjobfree.com

678-***-****

• More than 25 years' successful experience in customer service and support planning/implementing proactive procedures and systems to avoid problems in the first place

• A team player, acknowledged as "Total Quality Customer Service Professional.".

• Excellent working knowledge using, Microsoft Excel, WordPerfect, Microsoft Word,

• . Electronic Payroll, Profit 21 Inventory, Multi-line phones Synopsis of Achievements and Certificates:

• Improve customer service by 25%, from 72% to 91%.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems. Quality Work Life, Ford Motor Co. Customer Service Training Program Managing for Quality II, LSG Sky Chef, /Northwest Airlines Work Experience

Customer Service Representative

Walmart

August 2013 to Present

Customer service representative/ phone operator help assist with the fitting room and the day-to-day work flow throughout the store operations

Broker

Phoenix Trucking - Phoenix, AZ

February 2007 to August 2013

Responsible for 3,800 individual and corporate accounts.

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records.

Customer Service Analyst

Interfirst

2003 to 2007

Prepare files for underwriting

• Run credit reports

• Register incoming loan application

• Contact Broker for any missing file information

Warranty Analyst

Ford Motor Co

2001 to 2003

Process inbound call from dealership.

• Document customer contact in Intellitrack computer system

• Support the BAC Quality Operating System

Education

A.A.S

Wayne County Community College

CUSTOMER SERVICE PROFESSIONAL

Henry Ford Community College Inventory Control

Certifications/Licenses

Licensed notary public

June 2018 to June 2022

For the state of Georgia in Gwinnett County

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