Customer Service Representative
Resume:
Sherry Parks
Customer service specialist
Duluth, GA 30096
*********@*****.***
• More than 25 years' successful experience in customer service and support planning/implementing proactive procedures and systems to avoid problems in the first place
• A team player, acknowledged as "Total Quality Customer Service Professional.".
• Excellent working knowledge using, Microsoft Excel, WordPerfect, Microsoft Word,
• . Electronic Payroll, Profit 21 Inventory, Multi-line phones Synopsis of Achievements and Certificates:
• Improve customer service by 25%, from 72% to 91%.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems. Quality Work Life, Ford Motor Co. Customer Service Training Program Managing for Quality II, LSG Sky Chef, /Northwest Airlines Work Experience
Customer Service Representative
Walmart
August 2013 to Present
Customer service representative/ phone operator help assist with the fitting room and the day-to-day work flow throughout the store operations
Broker
Phoenix Trucking - Phoenix, AZ
February 2007 to August 2013
Responsible for 3,800 individual and corporate accounts.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records.
Customer Service Analyst
Interfirst
2003 to 2007
Prepare files for underwriting
• Run credit reports
• Register incoming loan application
• Contact Broker for any missing file information
Warranty Analyst
Ford Motor Co
2001 to 2003
Process inbound call from dealership.
• Document customer contact in Intellitrack computer system
• Support the BAC Quality Operating System
Education
A.A.S
Wayne County Community College
CUSTOMER SERVICE PROFESSIONAL
Henry Ford Community College Inventory Control
Certifications/Licenses
Licensed notary public
June 2018 to June 2022
For the state of Georgia in Gwinnett County
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