Social Media Customer Service
Resume:
EDUCATION
Thoraya Alzriqat
North Olmsted, OH adymri@r.postjobfree.com
The University of Jordan Amman
Bachelor 2017-2021
● Double major in English and Turkish Languages and Literature
● GPA 2.92 GOOD
● Founded “Book Nerds Club”, In which we read English Literature and discussed different perspectives.
● Tutored students English and summarized subjects to create study guides. Islamic Educational College Amman
High School Diploma 2014-2016
● Graduated from the SAT American Program with a Tawjihi Equivalency of 83.4
● Volunteered in the Model UN debates at which I learned public speaking, critical thinking, diplomacy, and problem solving skills.
● Volunteered in The National Clothes Bank, where I applied my teamwork and analytical skills. WORK EXPERIENCE
DIALA & RICHARD ENGLISH COURSES REMOTE
English Tutor 2020-2023
● Implemented English as a Second Language techniques in one-on-one online tutoring sessions to ages 5-50 across the Middle East; assessed student progress and provided accurate honest feedback to parents and parents.
● Planned exercise regiments in accordance with the curriculum that targeted individual needs while maintaining high academic discipline.
● Corrected student pronunciation and grammar in a gentle and friendly manner to improve communication skills.
● Coordinated theme days for classes to encourage interest in reading, as a result increasing reading scores significantly.
● Developed positive relationships with parents, students and the community. Extensya
Customer Service Representative
Amman, Jordan
2021-2022
● Built relationships with customers through effective communication and attentive listening therefore resolved problems regarding subscription
● Memorized the entire line of MBC GOBX products and serviced including prices, discounts, and special packages this allowed me to provided technical support for clients on all MBC GOBX products and subscriptions.
● Attained a 90% productivity target and 94% quality target from the company’s Quality Department, thus became from the company’s top ten employees.
● Enhanced customer satisfaction by using the company’s voice (MBC GOBX) via social media (e.g. Facebook, Twitter, WhatsApp). Moreover, regulating and monitoring social media accounts and answering inquiries regarding products/services.
Freelance English Tutor
Amman, Jordan
2018-2019
● Paved the way for young adults to break their insecurities and begin to speak in a confident manner.
● Guided students through test taking and study techniques, then created a comprehension mock test and identified areas of needed improvement.
● Provided positive learning experiences to children and adults as well as built and maintained determination and motivation.
● Created a high-energy, fun, and interactive classes for students from ages 5-10. LEADERSHIP EXPERIENCE
Freelance Outcomes
● Reduced disciplinary incidents and referrals by 50% by creating a behavior intervention plan that could easily be adapted to suit all learners’ levels.
● Launched a successful new foreign language program for students who were interested in learning English and Arabic.
● Initiated fun online classes through Zoom with props and puppets that had a positive impact on my students. SKILLS & INTERESTS
Skills: Microsoft Office, Client Success and Satisfaction, Developing lessons and educational plans, Electronic presentations, Patience, Creativity, TPR, Game creations, and self-motivation. Languages: English Native
Arabic Fluent
Turkish Intermediate (A2-B1)
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