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Pharmacy Technician Customer Service

Location:
Kansas City, MO
Salary:
$15- $20
Posted:
July 31, 2023

Contact this candidate

Resume:

DANIELLE HYMES

**** ******* ****** ****** ****, MO 64114

Phone: 573-***-****

adymqp@r.postjobfree.com

I am a certified pharmacy technician with a variety of experiences in different types of pharmacy settings such as, inpatient, operating room, investigational services, and outpatient cancer care. I am a dedicated, hardworking technician that delivers accurate outcomes while maintaining a calm, professional and courteous demeanor.

EXPERIENCE

JANUARY 2021 – PRESENT

PHARMACY TECHNICIAN III, University of kansas Health System, investigational services

-Mix investigational hazardous and non-hazardous sterile compounds

-Ordering hazardous and non-hazardous to keep the pharmacy well stocked for patient needs

-Rotate stock and remove stock soon to expire during monthly unit review

-Accurately pull and restock Omnicell machine

-Check in medication shipments for investigational studies and log them into nCoup and IWRS when needed

-Collect documents for studies to assist monitors when requested

-Filing and making study binders when studies open and close

-Ensuring inventory counts are correct for the study drugs

-Help getting things organized and set up for when we move into the new pharmacy

May 2021-2022 (part-time job)

PHARMACY TECHICIAN, OLATHE MEDICAL HEALTH SYSTEM, INPATIENT PHARMACY

-Regularly took part in piloting alternative procedures in the IV room and gave feedback to streamline process to better patient care

-Patient safety oriented

-Effectively communicated to leadership on problems or issues I would come across on a day-to-day basis

-Trained and mentored new employees

-Able to successfully troubleshoot pharmacy automation

- Rotate stock and remove stock soon to expire during down time

- Mix hazardous and non-hazardous sterile compounds including but not limited to IV’s, subcutaneous injections, intramuscular injections, intrathecal injections, adult TPN, pediatric TPN and NICU TPN

-Deliver medications to nursing units for patient administration in a timely manner

-Accurately compound non-sterile oral

- Accurately pull and restock RXStation machines

-Familiar with code procedures

-Knowledgeable with Cerner Program

MARCH 2018 TO PRESENT

PHARMACY TECHNICIAN III, University of kansas Health System, cancer care

-Mix hazardous and non-hazardous sterile compounds including but not limited to IV’s, subcutaneous injections, intramuscular injections, live virus’ and intrathecal injections

-Help manage shortages and backorders

-Ability to look ahead when I see something may be going on shortage

-Replenish nursing supplies to our treatment and BMT units

-Accurately pull and restock Omnicell machines

-Rotate stock and remove stock soon to expire during monthly unit reviews

-Order hazardous and non-hazardous medications to keep the pharmacy well stocked for patient needs

-Keeps track of supply and PPE inventory in two locations, pharmacy and on the receiving dock and orders when supply gets low

-Willing to take on extra tasks outside my daily duties when needed during short staffed days or high-volume days

-Investigational compounding trained

-Assists in training new pharmacy staff when needed

NOVEMBER 2014 TO FEBRUARY 2018

PHARMACY TECHNICAN III, university of kansas health system, inpatient pharmacy

- Served on the IV Room Task Force. Our focus was improving IV room procedures and troubleshooting problems that needed to be fixed

-Regularly took part in piloting alternative procedures in the IV room and gave feedback to streamline process to better patient care

- Willing to take on extra tasks outside my daily duties when needed during short staffed days or high-volume days

-Assumes leadership role when needed

-Patient safety oriented

-Effectively communicated to leadership on problems or issues I would come across on a day to day basis

-Trained and mentored new employees

-Able to successfully troubleshoot pharmacy automation

- Rotate stock and remove stock soon to expire during down time

- Mix hazardous and non-hazardous sterile compounds including but not limited to IV’s, subcutaneous injections, intramuscular injections, intrathecal injections, adult TPN, pediatric TPN and NICU TPN

-Deliver medications to nursing units for patient administration in a timely manner

-Accurately compound non-sterile oral and topical medications

- Accurately pull and restock Omnicell machines

-Staffed in the operating room pharmacy

-Familiar with code procedures

APRIL 2014 TO SEPTEMBER 2014

PHARMACY TECHNICIAN, ASSURED PHARMACY

-Communicated with patients and team members in a courteous professional manner in the pharmacy and at the drop off window

-Cerner Etrby software experience

-Set up deliveries for patient medications

-Accurately processed high volumes of controlled substances

-Worked closely with doctors to ensure patients received what they needed

-Resolved insurance rejections and other billing issues

-Delivered medications to patients’ home or work when needed

-Assisted other pharmacy staff with inventory, purchasing and receiving

-Regularly stocked shelves, rotated stock and checked for expirations

MARCH 2012 TO FEBRUARY 2014

PHARMACY FLOAT TECHNICIAN, LAKE regional hospital

- Regularly stocked shelves, rotated stock and checked for expirations

-Entered new patient profiles, insurance information and prescriptions into the medication input software system

-Trained new employees on HIPAA and patient privacy guidelines

-Communicated directly with doctors’ offices regarding patent care

-Provided friendly customer service to our patients at drop off and pick up counters

-Efficiently answered multi-line phone and processed a large volume of order requests from nurses, doctors and pharmacists

-Accurately maintained proper storage and security for all drugs

-Communicated effectively to customers and staff in a courteous professional manner

-Processed third party prescriptions and managed adjudication review

-Able to process up to 250 prescriptions on high volume days with 100% accuracy

-Able to float between three pharmacies and keep up on workflows at each

November 2011 to March 2012

STORE MANAGER, ann taylor

-Head of checking and running stock shipments

-In charge of setting up floor plans and organizing stock

-Solving customer complaints and issues

-Training new employees on policies and procedures

-Make conversation calls

-Opening and closing the store

-In charge of ensuring drawers matched up each night and bank drops

EDUCATION

2009

HIGHSCHOOL DIPLOMA, CAMDENTON Highschool

General

2009-2011

Missouri western university

SKILLS

Strong decision-making ability

Self-motivated

Fast learner

Receives feedback well

Inventory management knowledge

Logical

Compassionate

Team player

Omnicell trained

Efficient and accurate

Patient advocate

Flexible

Trustworthy

Responsible

ACTIVITIES

Volunteered at Camdenton R-3 School district

oTutored students

oAssisted teachers as needed

Volunteered with the Special Olympics

oHelped facilitate and organize events and activities

Softball

Volleyball

LISENSURE

PTCB - Certification number: 10046086 Expiration: 03/31/2024

Kansas Registered – 14-16331 Expiration: 10/31/2023



Contact this candidate