Amina Johnson

**** ****** **. **

Conyers, GA ***13

adymqh@r.postjobfree.com

770-***-**** or 678-***-****

Summary of Qualifications

Highly skilled, poised and self-motivated professional with over 10 years’ experience in dispatch and customer service. Seeking to obtain a position with an organization where past experience and training may be utilized, and new skills may be obtained. Outstanding team member and confident leader. Organized in work, effective problem solving ability, keen eye for details and outstanding interpersonal and communication skills.

Dispatch Services

10 Key and Typing (60 WPM)

Handling of Confidential Information

Office Automation

Microsoft Office Applications

Customer Service

High Volume Calls

Computer Aided Dispatch Systems

Account Maintenance

2 Way Radio

Surveillance Cameras

Public Safety Knowledge

Core Competencies:

Professional Experience

alacrity solutions

property claims specialist november 2019-2023

• Make outbound calls to various insurance companies to file auto accident claims.

Ihop

Server September 2018-May 2019

Dollar Tree August 2015-September 2018

Cashier

• Greet guest with a smile.

• Handle money

Sonic Drive In January 2014-January 2015

Cashier/Food Preparations

• Greeted guest with a smile.

• Handled money while customers came to the drive thru window and made sure that change was corrected if needed.

• Prepared food and made sure that the customers were satisfied with the order.

Amina Johnson- Stylist January 2010 – January 2014

Self-Employed Hair Stylist

Offer a variety of services such as natural hair care, perms, color and treatments.

Schedule appointments and consult with clients to determine haircare needs.

Reconcile financial records for tax purposes.

Order supplies and maintain inventory.

Los Angeles County Police Department, Sylmar, CA. April 1990 - September 2009

Dispatcher

Received inbound telephone or alarm system calls regarding emergency and non-emergency situations.

Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.

Recorded details of calls, dispatches, and relayed messages to individuals/groups requiring notification.

Observed alarm registers and scanned maps to ensure specific emergency dispatch service areas.

Monitored various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Answered routine inquiries, and referred calls not requiring dispatches to appropriate departments and agencies.

Provided emergency medical instructions to callers.

Monitored alarm systems to detect emergencies such as fires and illegal entry into establishments.

Education

James Monroe High School - North Hills, CA. Diploma-1988

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