Team Member Members

Jazline Ruiz

Shift Lead

918-***-**** **********@*****.*** Owasso, Oklahoma 74055

CAREER OBJECTIVE

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

EXPERIENCE

SHIFT LEAD, Owasso, Oklahoma

Walgreens, July 2022-December 2022

• Complied with company standards and policies, setting example for team members.

• Coached and developed staff using variety of soft skills and technical abilities.

• Contributed to profit goals by staying within company guidelines and targets.

• Coached team members, delivering candid feedback on expectations and performance.

• Shared customer feedback to improve operations and build brand loyalty.

• Held team members accountable during shift by effectively coaching to improve performance.

• Participated in leadership meetings to develop new policies and procedures.

• Fostered collaboration among team members using strong communication and prompt conflict resolution.

• Prepared end-of-shift reports for management review and approval.

• Used company tools and resources to train employees.

• Cultivated and maintained work culture through team building and positive interactions.

• Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

• Managed inventory levels and minimized loss, following company systems and guidelines. SHIFT LEAD, Houston, Texas

Walgreens, August 2021-April 2022

• Managed inventory levels and minimized loss, following company systems and guidelines.

• Coached and developed staff using variety of soft skills and technical abilities.

• Coached team members, delivering candid feedback on expectations and performance.

• Cultivated and maintained work culture through team building and positive interactions.

• Used company tools and resources to train employees.

• Prepared end-of-shift reports for management review and approval.

• Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

• Held team members accountable during shift by effectively coaching to improve performance.

• Shared customer feedback to improve operations and build brand loyalty.

• Fostered collaboration among team members using strong communication and prompt conflict resolution. CUSTOMER SERVICE ASSOCIATE, Houston, Texas

Walgreens, October 2012-July 2020

• -Contacted customers to give accurate feedback on progress of inquiries.

• Submitted credit requests for defective product, pricing errors and customer accommodations.

• Maintained financial accounts by processing customer adjustments.

• Obtained and evaluated relevant information to handle product and service inquiries.

• Resolved product or service problems by clarifying customer's complaint and determining cause of problem.

• Prepared product or service reports by collecting and analyzing customer information.

• Built sustainable customer relationships of trust through open and interactive communication.

• Placed and canceled customer orders and upgraded accounts.

• Opened and maintained customer accounts by recording account information.

• Read from scripts to promote uniformity and consistency in communications.

• Analyzed and collected customer information to prepare product or service reports.

• Referred unresolved customer grievances to designated departments for further investigation.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

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• Conferred with customers by telephone or in-person to provide product or service information.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Obtained and examined relevant information to assess validity of complaints and determine possible causes. EDUCATION

HIGH SCHOOL DIPLOMA, Houston, TEXAS

Cypress Ridge High School, June 2014

SKILLS

Safe Work Practices POS Transactions Rewards Programs Job Assignments Managing Operations And Efficiency Shift Work Customer Loyalty Demand Fulfillment Employee Coaching And Motivation Motivational Leadership Money Transfers Team Meetings Customer Feedback Key Performance Indicators (KPIs) POS Inventory System Operation Team Member Motivation Guest Satisfaction Dropping Safe Cash Department Resets End Cap Placement Creative Solutions Team Contribution Customer Care Visual Displays Employee Engagement Resolving Disputes

LANGUAGES

Spanish

Bilingual

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