Celest Mitchell

**** ******** ***.

West Palm Beach, FL 33401

Phone: 561-***-****

Email: adympa@r.postjobfree.com

Profile

Health Care Compliance expert with the capability to ensure that the healthcare professional compliance process is complete, accurate and streamlined. Expertise in managing and facilitating complex contracts and new starts in a timely manner. Experience in the credentialing process to ensure provider retention including complete and meticulous instructions regarding onboarding requirements. Ability to provide comprehensive follow- up services with the provider in references to compliance with target dates. Exemplary at collaborating with multiples teams to execute solution focus results when an error occurs with documentation. Pursuing a career to leverage skills, education and experience in a role as a healthcare Compliance specialist in which I can positively and effectively impact both external and internal customers of the organization with opportunity for advancement.

SUMMARY OF SKILLS ADMINISTRATIVE

• Maintained operational knowledge of core processes for in-house and travel staffing healthcare services.

• Responsible for quality maintenance of the health care professionals credentials throughout the assignment cycle with a goal of 99.9% document compliance.

• Served as the daily contact to all facility clients’ for all compliance and credentialing matters, maintaining sound working relationships and delivering superior customer service.

• Responsible for weekly and monthly reports to the recruitment and account management teams related to purchase orders, correspondence, audits, and staffing fulfillments.

ONBOARDING AND COMPLIANCE

• Responsible for verifying, collecting, and processing onboard orders on all assigned facilities ensuring facility and company standards meet medical job requirements, including background and drug screenings.

• Handled facility staffing timelines on new hire paperwork status with recruitment managers and account management teams, preventing unavoidable delays or contract cancellations.

• Anticipated facility clients’ needs and offered possible alternatives within corporate standards guidelines.

• Responsible for creating, analyzing, and managing hospital profile sheets and specific facility reports for 99.9% final compliance reporting on internal and external audits for all new starts, renewals, and extensions.

• Compliance facilitator for the recruitment and compliance operations team, developing projects to enhance system automation.

CREDENTIALING

• Managed credentialing requirements for all national accounts providing in-house and traveling medical staffing for healthcare services.

• Ensured all new starts and working professionals are credentialed according to company and facility standards, providing solutions and action plans to meet for day-to-day issues/concerns with the recruitment and account management teams.

• Reviewed, validated, and indexed all required documents submitted by healthcare professionals for facility healthcare accreditation.

• Maintained records of verification and worked with state and federal auditors.

• Ensured that staffed personnel of a facility is appropriately trained, licensed, and certified as mandated by state and federal regulations and governmental agencies.

Professional Experience:

Account Manager Associate— Cross Country Healthcare, Boca Raton, FL — 2022 to Present

Assist Account Manager with administrative Functions. Assist with day-to-day functions reviewing submissions, obtaining, and updating unit specific information. Process assignment extensions, renewals, and terminations for over 750 healthcare professionals Cross Country Healthcare.

Compliance Ambassador — Cross Country Healthcare, Boca Raton, FL — 2019 to 2022

Responsible for the overall compliance and credentialing of over 750 healthcare professionals and managing onboarding for 75 facilities Cross Country Healthcare.

PBX Operator—Good Samaritan Medical Center, West Palm Beach, FL— 2005 to present

Operates communication system. Answers all codes and handles them in the same calm and cool manner and in accordance with the Facility’s policies and procedures.

Scheduling Coordinator/Dispatcher/Communication Center Triage Specialist— Trust Bridge W. P. B. 2014-2019

Handled scheduling for patient care, Dispatch appropriate units according to acuity level.

Patient Care Coordinator/ HR — All Health Care Services, Boca Raton, FL — 2013-2014

Schedule all client services in accordance with company protocols. Plan and conducted new employee orientation.

Scheduling Coordinator/ Crisis Care — Hospice of Palm Beach County, West Palm Beach, 2012-2013

Scheduled RNs, CNAs, LPNs, Medical Social Workers, Integrative Therapists and Chaplains to accomplish patient visits in accordance with plan of care.

Human Resource Coordinator — CSI Friends Assisting Seniors, Lake Worth, 2012-2013

Supervised, managed, and trained healthcare professionals.

EDUCATION:

Associates in Arts: Elementary Teacher Education

Palm Beach State College- In Progress

SOFTWARE PROGRAMS — Microsoft (MS) Word, MS Excel, MS Outlook; Bullhorn Recruiting and Applicant Tracking System; Contract Administration System (CAS)

PORTAL DATABASES — B4 Health/Supplemental Staff Management System, Shiftwise, Medefis, Stafferlink, Vizient, RN.com, Fieldglass, and Estaff.

COMPLIANCE BACKGROUND LICENSE SITES — System for Award Management (SAM), Office of Inspector General (OIG), Sex Offender, Nursys - Nurse License Verification, Office of Foreign Assets Control (OFAC), Board of Nursing (BON), Office of Medicaid Inspector General (OMIG), National Board of Respiratory Care (NBRC), Prophecy Health, American Registry of Radiologic Technologists (ARRT), and American Registry for Diagnostic Medical Sonographers (ARDMS).

REFERENCES:

Available Upon Request

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