Olympia Nichole Nalbone ***. ***. ****

Merrick, New York 11566 adymol@r.postjobfree.com

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Highly experienced Mortgage Processing Professional skilled in areas of credit worthiness, necessary documentation and regulatory compliance. Exceptional time management, communication, analytical and client relations skills that promotes repeat and referral business. Technical expertise in MS Suite, Excel, Encompass, DU, LP. 09/17 – 05/23: Envoy Mortgage Corp. - Wantagh, New York Senior Processor

● Processed large volume of Conventional, FHA and COOP loans at branch.

● Maintained daily pipeline and provide support to all sales staff and branch personnel, as well as, customers.

● Ensured that all regulatory compliance policies were adhered to in accordance with.

● Communicated directly with borrowers, appraisers, attorneys, insurance agents, title companies and multiple loan officers.

● Analyzed income, asset and tax returns for salaried and self-employed borrowers. 09/15 - 06/17: Mark Scott Kallman, Esq. - Oceanside, New York Legal Assistant

● Implemented and improved administrative processes for more efficiency.

● Corresponded with courts, attorneys and clients to coordinate appointments.

● Handled all administrative duties, as well as, billing and accounts receivable.

● Drafted letters and all legal documents.

● Developed knowledge in traffic law, estate law, landlord/tenant law, criminal law. 12/07 - 12/14: Lia Sophia - Illinois Headquarters

Division Manager

● Managed and supported a sales team of 150 associates, recruited and trained up to 20 new associates per month.

● Organized and conducted monthly sales meetings.

● Provided weekly reports of team sales and new recruits.

● Generated sales leads to enable team to grow successfully.

● Created new incentives for team to earn sales and recruiting goals.

● Obtained National and Regional Recognition for 1st Place in Sales and Recruiting for 4 years on a row.

01/08 - 03/09: Chase Manhattan Mortgage Corp - Garden City, New York Senior Processor

● Consulted with over 20 loan officers to follow-up on client meetings.

● Obtained and cleared conditions for 75-100 loan files.

● Gained the ability to order flood certifications, mortgage insurance, field reviews and rapid re-scores/supplements.

● Liaison between borrower, underwriter and closing department to organize loan closings.

● Growth in knowledge of FHA lending guidelines.

● Trained new employees on all processing job responsibilities. 04/05 – 09/07: Geneva Mortgage Corp – Rockville Centre, New York Processing Supervisor / Junior Underwriter

● Maintained relationships with over 20 loan officers.

● Earned experience in underwriting.

● Supervised and guided all jr. processors.

● Managed a pipeline of approximately 50-75 loans.

● Reviewed all loan documents such as: Contracts of Sale, Credit Reports, Title Reports, Appraisals, and Income and Asset Statements.

● Responsible for issuing and clearing loan commitments. 03/02 – 04/05: Brookville Mortgage – Ozone Park, New York Senior Processor / Office Manager

● Supervised and trained support staff of 5 full-time employees.

● Assisted in creating and implementing new company policies.

● Sustained a pipeline of over 75 loans per month, including FHA.

● Gained experience in analyzing tax returns for self-employed borrowers.

● Established relationships with numerous lenders, appraisers, title companies and attorneys in the real estate field.

● Ensured that loan approval falls within established lending guidelines.

● Communicated with borrowers to collect and review required documentation to satisfy all loan conditions.

Education

● C.U.N.Y at Brooklyn College – Brooklyn, New York – Bachelor Of Arts: English Literature

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