Sheryl Woods Norfleet

**** ********* **. ***. ***

Memphis, Tennessee 38125

901-***-**** adymnu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Senior Solutions Representative June 2022 - Present AppleOne Contractor; Deloitte Employer

Memphis, Tennessee

• Assisting employees with benefit and payroll concerns as Benefits and Payroll Specialist

• Answering employee concerns regarding medical, dental, vision, life insurance

• Answering employee concerns regarding paid time off, subsidy taxes, W-4, and other related scenarios Proofreader/Manuscript Department

September 2019-Present

COGIC Publishing House

Memphis, Tennessee

• Proofreading documents prior to publication

• Fact checking scriptural references

• Utilizing InCopy to update and make minimal design changes Minister of Music December 2015-February 2020

Citadel of Deliverance COGIC

Memphis, Tennessee

• Providing logistical, technical, and administrative support to various ministries

• within the Music and Fine Arts Department

• Supervising paid and volunteer staff within the Music and Fine Arts Department

• Coordinating monthly ministry meetings and annual conferences

• Documenting attendance and payroll for all contracted employees Patient Account Specialist 2006-2013

Stone River

Memphis, Tennessee

• Analyzing employee compensation claims for various vendors

• Maintaining patient account database

• Resolving patient account issues by conferring with adjusters

• Researching claims and performing account collections Benefits Specialist/Subject Matter Expert (SME) 2005-2006 International Paper

Memphis, Tennessee

• Managing employee insurance benefits and salary adjustments

• Completing documentation for death benefits and retirement/pension benefits

• Tracking life-changing events and preparing W-2 statements Minister of Music

2003-2005

Cummings Street Baptist Church

Memphis, Tennessee

• Scheduling musical selections for multiple weekly services

• Handling administrative tasks for 3 choirs; one of which totaled 200 members

• Providing individual vocal training sessions

Sheryl Woods Norfleet

4580 HansBerry Dr. Apt. 201

Memphis, Tennessee 38125

901-***-**** adymnu@r.postjobfree.com

Consumer Sales Supervision and Management 1988-2002 MCI WorldCom

Memphis, Tennessee

• Facilitating daily staff meetings with supervisors to analyze reports and trends

• Conducting development sessions for management and supervisory staff

• Managing and coordinating action plans for daily operations

• Developing panel interview process to assist HR with hiring qualified candidates

• Reviewing applicant information and selecting candidates for first, second, and final interviews for hiring team and over 150 representatives AWARDS AND ACIEVEMENTS

• Circle of Excellence Award

• 4x Leader’s Award

• MCI MVP

• Attritional Retention Award

• 10x Club MCI Award

• Nationally Acclaimed Singer/Songwriter

• Director’s Circle Award

• Hall of Fame Inductee

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