Allan Shiraishi

Carrollton, TX 469-***-**** adymn3@r.postjobfree.com linkedin.com/in/allan-shiraishi Director of IT

SUMMARY

Experienced IT Leader with 15+ years of expertise in IT Infrastructure Management, Service Delivery, Network Transformation, and Project Management. Collaborate with senior leadership to implement strategic initiatives and ensure effective use of technology to support the organization's goals and business needs. Managed IT professionals, recruited, developed, retained, coached, and mentored, to ensure quality assurance methodologies for technology support functions and ensure alignment to standards across teams. Stayed abreast with industry trends and emerging technologies and evaluate their potential impact on the organization while fostering continuous service delivery optimization and improvement managing outcomes, and value-based deliverables and KPIs. Provided for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Developed and implemented strategies and roadmaps for organizational excellence in the application of ITIL framework and ITSM services, procedures, and tools. COMPETENCIES

• Leadership Skills • Service Management

• Project Management • Problem Resolution

• Forecasting & Budgeting • Customer Management

EXPERIENCE

Director, IT Branch Support

Enhabit Home Health and Hospice September 2017 – March 2023 A Healthcare Organization with over 10,000 employees specializing in Home Health and Hospice with approximately $1.1B in annual revenue. Managed IT service delivery to 350+ Home Health and Hospice Branches in the US, overseeing technology infrastructure for smooth and efficient operation by developing, maintaining, testing, and monitoring internal control environment, including preventative and detective controls to effectively minimize risks. Implemented technology strategies to improve operations, participated in the development of 3rd Party vendors strategy, provided oversight of vendor management activities including service agreements, and built successful IT partner collaborations and business leaders. Lead a team of IT professionals with mentorship and guidance to foster growth and success in the areas of network transformation, service management, metrics, and reporting. Ensured IT systems' performance, availability, reliability, security, and technology life cycle from requirements analysis. Implemented strategies for continuous improvement aligned with company goals, conducted cost benefit analyses, financial budget foresight, and consistently report metrics to IT leadership. Provided vendor contract management and management of distributed development teams and resources.

• Achieved cost savings by orchestrating the implementation of network transformation to the organization’s telephone system conversion of all Branches to voice over IP (VOIP) architecture, savings of over $2.1M+ annually.

• Decreased annual budget by renegotiation of VOIP service provider ($500K+), Carrier Internet circuit (300K+), and realigning copier leases ($250K).

• Increased core application systems availability and reliability by 50%+, by the implementation of network Software-defined Wide Area Network SD-WAN architecture. Client Business Unit Executive

ATOS January 2015 - April 2017

A Worldwide Digital Leader with over 111,000 employees specializing in technological managed services provider with approximately $11B in annual revenue Acted as primary escalation contact, managed service delivery, and accounted for all Atos IT service models, domestically and globally. Focused on expanding and maintaining business relationships, understanding customer’s strategy, driving innovation for growth, optimizing processes, achieving satisfaction, and delivering quality. Accountable for building, publishing, utilization of the service catalog, and understanding of technical domains that reside within delivering infrastructure services. Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis, metrics reporting, and presentation of complex technical details.

• Boosted sales expansion efforts resulting in annual increases in revenues of $800K+ by incorporating additional IT services, hardware, and software.

• Increased customer satisfaction ratings by 30%+, by collaborating with senior leadership, cross-functional teams, and stakeholders, and implementing IT strategies to align with the customer's overall goals and objectives.

• Oversaw the financial management/budgeting of the overall contract, ensuring projects were completed within budget guidelines, on time, and able to allocate resources effectively to support the growth and development of the customer's IT infrastructure. Service Delivery Manager

Xerox January 2007 – January 2015

A Worldwide IT Services and Consulting organization with over 24,000 employees specializing in technologically managed services provider and approximately $12B in annual revenue. As a member of the Xerox leadership team, served as primary customer liaison. Collaborated with financial and operational teams to deliver superior services for integrated HIS, EMR, ERP, and peripheral applications. Accountable for IT outsourcing solutions including developing and lead cross-process compliance and design coordination within the operations team and cross- functionally throughout the IT organization. Interfaced with other IT teams and other business unit leaders to ensure collaboration and coordinated strategy to meet service management goals and objectives.

• Management of multiple major healthcare organizations simultaneously, which included directing reporting of approximately 90 IT staff (FTEs), with a Total Cost Value (TCV) of $120M+.

• Streamlined the delivery of IT infrastructure services to achieve 25%+ efficacies by project managing delivery of new technology initiatives, evaluating, analyzing, and recommending software, hardware, and services relevant to improving the operating requirements.

• Maximized the role of the Project Manager for the delivery of strategic and tactical technology initiatives, prioritized multiple projects and maintained strict deadlines, solved challenges, and provided solutions to recurring problems. EDUCATION

College of Healthcare Information Management Executives MIT Sloan School of Management

University of Hawaii

Languages: English (Excellent), Japanese (Fluent)

Computer skills: MS Office Suite, M365, SharePoint, G Suites, Adobe, Win10/Win11, VISO, ZOOM, TEAMS

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