Shannon Jones

***** *** **

Russellville, AL ****3

adymlf@r.postjobfree.com

256-***-****

WORK EXPERIENCE

Assistant Manager

Applebee's

Florence, AL

December 2021 - July 2023

My responsibilities included interviewing, hiring, coaching and when needed, firing staff. I was responsible for making sure the serving staff was trained properly to drive sales and give excellent customer service. I coached staff in ways to upsell items, push items, be professional and be well educated on the menu and promotional items. I was responsible for all scheduling, marketing, and charity benefits we were involved in. I also was responsible for inventory tracking and ordering to ensure business projection needs would be met. Branch Manager Liberty Finance

Russellville, AL

July 2018 - March 2020

Responsibilities included managing the whole store open to close, accounts payable, accounts receivable, answering phone calls, setting up appointments, collecting payment, taking applications, approving or denying loans, making collection calls, setting up payment arrangements, etc...

Skills used are computer and office skills customer service money handling etc Office Manager M & G PAINTING

Russellville, AL

May 2008 to June 2018

Responsibilities included working from home and in the office setting processing accounts payable, account receivable, payroll, bank reconciliation, contracts, appointment setting, travel arrangements, etc...

Skills used are accounting, bookkeeping, computer skills, money processing, customer service, etc...

Administrative Assistant-LG Electronics

Huntsville, AL

May 2013- June 2015

I was an administrative assistant in the legal department, I handled contract administration, accounts payable, accounts receivable, insurance verification, dispatching, routing phone calls, setting up appointments, travel arrangements, etc Skills used were computer and office skills, customer service and contract administration. Service Manager- O'Charley's

Pigeon Forge, TN

January 2005 - May 2013

I started as a server at this establishment. Within 8 months I was promoted to training coach and within 3 more months I was promoted to service manager. My responsibilities included interviewing, hiring, coaching and when needed, firing staff. I was responsible for making sure the serving staff was trained properly to drive sales and give excellent customer service. I coached staff in ways to upsell items, push items, be professional and be well educated on the menu. I was responsible for all scheduling, marketing, and charity benefits we were involved in. Administrative Assistant-Holiday Inn

Huntsville, AL

June 1999 to April 2004

Responsibilities included being the administrative assistant to the general manager, accounts payable,

accounts receivable, payroll, routing phone calls, setting up appointments, etc Skills used were computer and office skills customer service money handling etc. Server

PAW PAWS FAMILY RESTAURANT

Spruce Pine, AL

May 1995 to March 1999

Responsibilities included taking food and drink orders, delivering food and drinks to the customers, accepting payments, ordering inventory etc.. I started working at 15 years old, I helped open the restaurant and continued working there all through school. I was eventually the manager until the owner got sick and closed the business. Skills Used were management, customer service, payroll etc.. EDUCATION

Diploma in general studies- Madison Christian academy - Madison, AL 1986 to 1998