CHRIS EVERETT

Location: Greenville, SC ***** • Email: adymkq@r.postjobfree.com

Authorized to work in the US for any Employee • Cell: +l 864-***-****

LinkedIn: https://www.linkedin.com/in/chris-everett-674764242

Cloud Platform & Site Reliability Engineer

Results-driven Engineer is passionate about building robust and scalable infrastructure. Committed to delivering solid products and collaborating with cross-functional teams to enhance capabilities and troubleshoot critical issues.

Highly skilled and self-taught IT professional with a diverse background in network engineering, virtualization, backup solutions, and cloud technologies. Successfully implemented LAN/WAN/wireless solutions, orchestrated virtualization environments, and streamlined processes through cloud adoption. Led consulting services, optimizing IT infrastructure and delivering cost-effective solutions for increased operational efficiency. Developed and implemented cybersecurity strategies, ensuring client systems' safety. Delivered exceptional technical support, resolving complex issues promptly. Efficiently managed reporting and testing processes for hazmat contractors, contributing to a safe work environment. Demonstrated dedication to personal growth and overcoming challenges. Seeking to leverage expertise in platform engineering, collaboration, and troubleshooting to contribute to a dynamic organization's success.

Area of Expertise

●Platform Engineering

●Technical Troubleshooting

●Cloud Platform Management

●Engineering Standards Compliance

●Risk Assessment & Mitigation

●Distributed Team Collaboration

●QA (Quality Assurance)

●Cloud Environment Configuration

●Software & Infrastructure Updates

Technical Expertise:

Computer Networking:

LAN, VoIP, Network Support, VPN, WAN, DHCP, TCP/IP

OS & Administration:

Operating Systems, Microsoft Windows Server, System Administration, Disaster Recovery

Microsoft Technologies:

Active Directory, Microsoft Exchange, Microsoft SQL Server, SharePoint

Virtualization & Cloud:

VMWare, Virtualization, Azure, and Google Cloud Platforms

Database & Development:

SQL, MySQL, Software Deployment, Software Testing, Debugging

Help Desk & Tech Support:

Technical Support, Help Desk, Software Troubleshooting

Additional Skills:

DNS, High Availability, IVR, Business Analysis, Windows, Network Administration

PROFESSIONAL EXPERIENCE

MICROSOFT, Seatle, WA • Azure Cloud Support Engineer Aug 2022 to Present

Ensured successful execution of operation Azure cloud customers through Infrastructure as a Service (IaaS) support

Utilized in-depth technical expertise to identify and resolve all issues affecting customers' virtual platforms.

Ensured seamless Azure portal setup and configuration by providing expert assistance, enabling customers to overcome challenges effectively and optimize their operations.

Provided Hyper-V virtualization nesting support for production and recovery projects, ensuring smooth operations and efficient resource utilization. Offered encryption configuration, maintenance, and recovery assistance.

Rendered a keen eye for details to perform in-depth root cause analysis for VM start/stop/create issues, delving into the hardware level to identify underlying causes and implement effective solutions.

Achieved excellence in Azure Network (AZNet) configuration and troubleshooting for customers' VM infrastructure, ensuring reliable connectivity and optimal performance.

NEIGHBORTECH - Manhasset, NY • Senior IT Specialist Sep 2021 to Aug 2022

Successfully implemented LAN/WAN/wireless solutions utilizing Sonic Wall, Sophos, Fortinet, Ubiquiti, Netgear, pfSense, and Mellanox, enhancing network performance and connectivity for seamless operations.

Orchestrated virtualization environments with VMware, Hyper-V, and KVM, optimizing server and network appliance performance through efficient resource management and virtualized solutions.

Implemented robust local and cloud backup solutions such as AWS, TrueNAS, Datto, Carbonite, and Backblaze, ensuring data integrity and seamless recovery. Proficiently diagnosed and repaired hardware issues for servers and workstations.

Spearheaded Office365 and Google Workspace email/applications setup and rollout, streamlining team communication and collaboration. Supported end users in resolving printer/scanner, login, data recovery, and application-related issues.

EVERETT IT SERVICES - Greenville, SC • Owner/Consultant May 2007 – Present

Led Everett IT Services, providing expert consulting to businesses, optimizing their IT infrastructure, and delivering cost-effective solutions, resulting in increased operational efficiency and client satisfaction.

Developed and implemented cybersecurity strategies, including network security assessments, vulnerability management, and incident response plans, safeguarding client systems against emerging threats and potential breaches.

Streamlined processes by leveraging cloud technologies, facilitating seamless data migration, enhancing collaboration, and reducing operational costs, enabling clients to adapt to modern digital environments and stay competitive.

TARGET DISTRIBUTING • VOIP Engineer Jul 2014 – Jul 2020

Delivered exceptional tier 2 VOIP support, resolving complex customer issues promptly and ensuring uninterrupted communication services, resulting in high customer satisfaction and retention.

Successfully diagnosed and resolved advanced network issues, optimized network layouts, and configured systems, enhancing network performance and stability for seamless operations and improved user experience.

Collaborated with channel partners, providing presales engineering and design expertise and developing tailored solutions aligned with customer requirements, resulting in increased sales and successful partnerships.

Prior Experience:

TERRACON CONSULTING • Site Technician • Jun 2012 to Jun 2014

NCC • Tech Support Manager • Sep 2004 to May 2007

Education & Credentials

A & P Certification in Aircraft Maintenance USAerotech - Greenville, SC, Jan 2014 to Mar 2016

College Degree in Information Technology DeVry - Freemont, CA, Jan 1998 To Jun 2002

Certification:

−Zoom Phone, Present • Completed all Zoom phone certification courses

−Zultys ZCSE Certified • Sep 2021 to Sep 2022 • Zultys ZCSE Certified

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