DANETTE JOY S. PUNO

Blk ** Lt * Ph * Dasma *, Golden City Subd., Brgy. Salawag, Dasmariñas

City, Cavite PH 4114 +639********* adymi2@r.postjobfree.com QUALIFICATIONS

Self-Driven

Good Time Management

Data Entry

Performing Under Pressure

Communication Skills

Virtual Assistant

Appointment Setting

Understanding Other

Perspectives

Customer Service

WORK EXPERIENCES

Al – Khozama Hotel – Riyadh, KSA

On-Call Front Desk Receptionist/Catering Staff Apr 2016 – May 2017

We are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating hotel and office activities.

Serve food and beverages to guests in an event (weddings, graduation parties, etc) Sauce Burger by the Four of Us - Riyadh, KSA

On-Call Catering Staff Apr 2016 – May 2017

Serve food and beverages to guests in an event (weddings, graduation parties, etc) Concentrix PH – Omaha Steaks & eBay

Customer Service Representative Nov 2018 – Nov 2020

Process orders for customers calling over the phone, manage orders for customers, food delivery and food order taking responsibilities.

Assists both buyers and sellers to purchase items, product listing, returns and cancellations on the eBay website. Follow up with 3rd party logistics partners on late deliveries and damaged items. Mediate and escalate with buyers and sellers who wants to complaint on a bank disputes or refunds. Teletech PH (TTEC) – CVS Retail and United Health Care Customer Service Representative Feb 2021 – Aug 2021

Answer inbound and outbound phone calls from patients who wants to schedule an appointment to a certain medical procedure, covid-19 rapid tests or vaccines and booster, and inpatient or outpatient consultation. Answer queries from members if a certain medical procedure is covered by their insurance, collect payments to their insurance claims, copays etc. RMS Phils Inc. iQor – T-Mobile Prepaid

Blended Customer Service with Technical Support Sept 2021 – Sept 2022

Answer inbound and outbound phone calls from subscribers, answering queries about a device or subscription plans. Troubleshoot devices or internet connectivity when subscribers ask for it. Collect payments to pay their subscription plan.

Teleperformance PH – AT&T Prepaid

Customer Service Representative Jan 2023 – Jun 2023

Answer inbound and outbound phone calls from subscribers, answering queries about a device or subscription plans. Troubleshoot devices or internet connectivity when subscribers ask for it. Collect payments to pay their subscription plan.

Freelancer 2018 - Present

Established Titles – Virtual Assistant Email Support

Budee Inc. – Virtual Assistant Phone/Chat/Email Support

Ninja Customer Care – Virtual Assistant Phone/Email Support

Platinum Cars – Virtual Assistant Phone/Chat/Email Support EDUCATION

Cavite State University (Aug 2017 – Mar 2021)

Bachelor of Science in Information Technology

St. Mary Magdalene School (June 2011 – Mar 2014)

Highschool Graduate with Diploma

AFFILIATIONS

BITS Organization Member

IT Black Hawks Volleyball Player

SMMS Choir Member

TOOLS EXPERIENCE

Microsoft Office

Communicator

Shopify

Zendesk

Clarify

Konnektive CRM

eLead CRM

Five9

Gorgias

Avaya

Google Sheets

Calendly

Google Calendar

Maestro

Zoom

Skype

Slack

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