Customer Service Data Entry

Tucson, AZ ***** 520-***-**** *************@*****.***

ANGELA ROOK

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. PROFESSIONAL

SUMMARY

SKILLS ● Google Workspace

● Clerical Support

● Multitasking Abilities

● PPE Compliance

● Good Telephone Etiquette

● Excellent Communication

● Problem-Solving

Teamwork and

Collaboration

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● Flexible and Adaptable

● Critical Thinking

Organization and Time

Management

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Dependable and

Responsible

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SEASONAL WORKER 01/2022 to 04/2023

1st Choice Tax Services, Tucson, AZ

WORK HISTORY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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● Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated.

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Answered multi-line phone system and transferred callers to appropriate department or staff member.

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● Entered and updated sensitive customer information during check-ins and room changes. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

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● Maintained confidentiality of sensitive data to protect customer and business information.

● Completed all tasks in compliance with company policies and procedures. Trained new team members on company procedures, customer service and issue resolution.

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Confirmed important personal and payment information for compliance with security and payment card industry standards.

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● Completed data entry and filing to keep records updated for easy retrieval. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Sorted and delivered mail and packages upon arrival to correct staff members and departments.

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● Welcomed customers with friendly greeting, answered general questions, gathered nature ENDOSCOPY TECHNICIAN 10/2015 to 09/2019

Adobe Surgery Center, Tucson, AZ

of visit and directed to specific offices.

● Confirmed appointments, communicated with clients, and updated client records.

● Organized, maintained and updated information in computer databases. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

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● Handled assignments independently with good judgement and critical thinking skills.

● Operated multi-line telephone system to answer and direct high volume of calls. Collected cash, check and credit card payments, processed transactions and updated relevant records.

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● Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.

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Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

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● Set up endoscopy suites with equipment and supplies needed for procedures.

● Supported physicians and nursing staff during procedures. Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.

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Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.

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Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.

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Assisted physicians and nursing staff with various tasks and responsibilities during procedures.

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Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.

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● Ambulated and assisted patients before and after procedures.

● Assisted with transportation of scopes for repairs and maintenance.

● Transferred scopes to appropriate department for repairs and maintenance.

● Prepared patients for procedures to assist doctors, nurses and support staff.

● Assisted doctors, nurses and support staff by preparing for patient procedures. Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.

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● Sanitized and assessed recovery rooms while following all surgical schedules. Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.

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● Completed tasks to assist medical staffs during procedures.

● Setup patient charts and documented information while ensuring confidentiality.

● Assisted medical staff by preparing patients for procedures.

● Kept detailed track of inventory levels and placed orders for new supplies. Coordinated and maintained patient charts by recording information and ensuring confidentiality.

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● Closely followed surgical schedules to sanitize and asses recovery rooms.

● Checked inventory levels and placed supply orders. Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.

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Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.

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PERSONAL ASSISTANT 04/2006 to 06/2009

Aesthetic Plastic Surgery Institute Of Beverly Hil, Beverly Hills, CA Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.

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Oversaw personal and professional calendars and coordinated appointments for future events.

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● Maintained appropriate filing of personal and professional documentation. Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

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Responded to emails and other correspondence to facilitate communication and enhance business processes.

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● Used discretion when handling confidential information. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

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● Maintained computer and physical filing systems.

● Created, maintained and updated filing systems for paper and electronic documents.

● Entered cases into jenmar

● packed cases for delivery

California Charter Academy, Palmdale, CA

High School Diploma, 06/2004

EDUCATION

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