Tucson, AZ ***** 520-***-**** adymhr@r.postjobfree.com
ANGELA ROOK
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. PROFESSIONAL
SUMMARY
SKILLS ● Google Workspace
● Clerical Support
● Multitasking Abilities
● PPE Compliance
● Good Telephone Etiquette
● Excellent Communication
● Problem-Solving
Teamwork and
Collaboration
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● Flexible and Adaptable
● Critical Thinking
Organization and Time
Management
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Dependable and
Responsible
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SEASONAL WORKER 01/2022 to 04/2023
1st Choice Tax Services, Tucson, AZ
WORK HISTORY
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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● Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated.
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Answered multi-line phone system and transferred callers to appropriate department or staff member.
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● Entered and updated sensitive customer information during check-ins and room changes. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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● Maintained confidentiality of sensitive data to protect customer and business information.
● Completed all tasks in compliance with company policies and procedures. Trained new team members on company procedures, customer service and issue resolution.
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Confirmed important personal and payment information for compliance with security and payment card industry standards.
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● Completed data entry and filing to keep records updated for easy retrieval. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Sorted and delivered mail and packages upon arrival to correct staff members and departments.
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● Welcomed customers with friendly greeting, answered general questions, gathered nature ENDOSCOPY TECHNICIAN 10/2015 to 09/2019
Adobe Surgery Center, Tucson, AZ
of visit and directed to specific offices.
● Confirmed appointments, communicated with clients, and updated client records.
● Organized, maintained and updated information in computer databases. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
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● Handled assignments independently with good judgement and critical thinking skills.
● Operated multi-line telephone system to answer and direct high volume of calls. Collected cash, check and credit card payments, processed transactions and updated relevant records.
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● Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.
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Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
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● Set up endoscopy suites with equipment and supplies needed for procedures.
● Supported physicians and nursing staff during procedures. Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
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Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
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Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
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Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
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Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
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● Ambulated and assisted patients before and after procedures.
● Assisted with transportation of scopes for repairs and maintenance.
● Transferred scopes to appropriate department for repairs and maintenance.
● Prepared patients for procedures to assist doctors, nurses and support staff.
● Assisted doctors, nurses and support staff by preparing for patient procedures. Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
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● Sanitized and assessed recovery rooms while following all surgical schedules. Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
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● Completed tasks to assist medical staffs during procedures.
● Setup patient charts and documented information while ensuring confidentiality.
● Assisted medical staff by preparing patients for procedures.
● Kept detailed track of inventory levels and placed orders for new supplies. Coordinated and maintained patient charts by recording information and ensuring confidentiality.
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● Closely followed surgical schedules to sanitize and asses recovery rooms.
● Checked inventory levels and placed supply orders. Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
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Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
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PERSONAL ASSISTANT 04/2006 to 06/2009
Aesthetic Plastic Surgery Institute Of Beverly Hil, Beverly Hills, CA Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
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Oversaw personal and professional calendars and coordinated appointments for future events.
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● Maintained appropriate filing of personal and professional documentation. Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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● Used discretion when handling confidential information. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
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● Maintained computer and physical filing systems.
● Created, maintained and updated filing systems for paper and electronic documents.
● Entered cases into jenmar
● packed cases for delivery
California Charter Academy, Palmdale, CA
High School Diploma, 06/2004
EDUCATION