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Supply Chain Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
July 31, 2023

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Resume:

PROFILE

Well organized, Proactive and proven

Supply chain Employee as a Sr. Store

In charge professional with an upbeat

and positive attitude. Track record of

achievements and a proven ability to

manage the vendor base to reduce

lead time, inventory and cost

wherever possible.

Skilled in Multi-tasking and adapting to

new situations and challenges to best

enhance the organizational brand.

Results driven and able to use initiative

to develop effective solutions to

supply chain challenges, whilst having

an active and dynamic approach to

work and getting things done

efficiently.

Impressive history of handling

accounts departmental tasks and

Business development, Quality tasks.

PROFESSIONAL SKILLS

MS-office (word, excel, Power point,

Visio, E-promise & SAP).

Store merchandising.

Store opening/closing procedures Skill.

Store reorganizations.

Store planograms understanding.

Store display creation Store

Promotions Online store management

Store operations.

Critical Thinking and analysis of the

daily facing problems.

EDUCATION

Bachelor of Commerce Applied

Commerce Mumbai, India BCom

Commerce – 2010

VISA STATUS – Under Visit visa –

Expiry 14-09-2023

CONTACT

MUSAFFAH ABU DHABI, Abu Dhabi.

+971*********

adymfe@r.postjobfree.com

SHIBIN PUTHIYAPURAYIL

WORK EXPERIENCE

Everest Hospitality [Supply chain management- Warehouse In charge]- 01/ 2021 – 05/2023.

• Manage the Purchase and procurement process by vendor base to reduce lead time, inventory and cost wherever possible.

• Supervise and Coordinated Supply chain activities of Production unit, Procurement unit, Storage unit.

• Develop and manage network of sourcing partners that can be accessed when needed; includes identifying and auditing suppliers, Negotiating and monitoring their performance.

• Review contract documents prior to issue and recommend any changes considered necessary.

• Proved successful working within tight deadlines and fast- paced atmosphere.

• Skilled in Microsoft Word, Excel, Visio, Power point and other software tools to create documents and other

communications.

• Good in ERP software, E-Promise.

• Coordinates and plans skills to achieve results according to schedule.

• Managed inventory control, cash control and store opening and closing procedures.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

• Facilitated Procurement process - GRN, Quotations, PO, LPO creations, Issuance or receival of products.

• Equipment and consumables finalization.

• Contract negotiations and re negotiations.

• Multi-tasking in Accounts assigned duties – Credit application process facilitator.

• Quality assigned duties- Daily Quality check during procurement and storage phases of products.

• Led Projects along with Quality team to identify opportunities for improvement.

• Trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Updated and learned new skills and applied to daily tasks to improve efficiency and productivity.

• Used RCA and Critical thinking techniques to break down problems and other incidents and near misses.

• Conducted Corrective and preventive actions for the audit findings.

• Conducting regular audit and rounds based on supply chain related standards.

• Facilitate cycle counts.

Lulu group international Malaysia. [ Supply chain Management - Warehouse Manager] 01/2016 to 01/2021

• Used SAP to check and count all product inventories.

• Received, merchandised, and arranged all items for visual display.

• Trained and supervised new associates in grocery, produce and administrative departments.

• Kept sales receipts and maintained accounting records.

• Documented shipping and receiving records to confirm receipt of orders.

• Used SAP to prepare purchase requisitions for replacement of stock.

• Received product shipments and organized in stockroom storage area.

• Ordered goods from various vendors to maintain store merchandise levels.

• Issued invoices to request payment from customers every month.

• Filled orders by gathering merchandise specified in requisitions.

• Communicated with vendors to discuss order discrepancies and returned damaged merchandise or incorrect orders. KM Trading and Shopping Center LLC. - Abu Dhabi UAE

[Cashier, Customer Care Representative and Supply chain Assistant] 07/2012 to 01/2016

• Track transactions on balance sheets and report any discrepancies.

• Purchase orders from different suppliers in order to make sure that there are adequate stock in a store.

• Monitoring the Reordering level.

• Inventory Management - Maintaining and ordering Items that has been sold out and provide inventory if it is needed.

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Redeem stamps and coupons.

• Cross-sell products and introduce new ones.

• Resolve customer complaints, guide them and provide relevant information.

• Track transactions on balance sheets and report any discrepancies.

• Handle merchandise returns and exchanges.

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction, and sales.

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Front office and customer service job Addressed customer needs and made product recommendations to increase sales.

• Resolve customer complaints, guide them and provide relevant information.

LULU Sarees Kannur, Kerala 03/2011 to 02/2012 CASHIER and Supply chain Assistant

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Redeem stamps and coupons.

• Cross-sell products and introduce new ones.

• Resolve customer complaints, guide them and provide relevant information.

• Track transactions on balance sheets and report any discrepancies.

• Purchase order from different suppliers in order making that, there are adequate stock in a store.

• Monitoring the Reordering level.

• Inventory Management - Maintaining and ordering Items that has been sold out and provide inventory if it is needed.



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