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Service Engineer Customer

Location:
Brockton, MA
Salary:
64000
Posted:
July 31, 2023

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Resume:

Anil Shah

*,**** ***** ****,

S. Easton, MA -****5

Ph. 978-***-**** / Email- adymdx@r.postjobfree.com

Objectives:-

A challenging & rewarding position utilizing my broad skills & experience in the field Of Scientific

Instruments. seeks Sr. Field Service Engineer’s position to valued organization.

Special skills & Ability:-

●Excellent interpersonal skills which enable operating with large or small work group.

●Resolved complex problems and highly proven troubleshooting ability.

●Extensive background in sophisticated opto- Electro-mechanical &medical and scientific equipments & testing.

●Prepare general reports, SOP, Schedule precise calibration services & maintain accurate records. ( key Perfomer).

●Plan organize & timely service with speed and accuracy.(Practical process improvement-PPI methodology)

●Possess versatile personality very +cooperative & strong desire to serve the customer as well as management.

●Handled various chemicals for basic functionality of system & applications.

●Knowledge of various equipment software used & fundamental Science+Electronics.

●Experience with troubleshooting of complex applications & data analysis.

●Handled various projects of mid but not limited to equipments but on site also.

●Lead team of manufacturing also guide & train entire process from R &D to mfg. production.

●Experience with R & D chemistry lab operation including biohazard safety.

●Manage R & D related design, pilot production and new components as per standard engineering.

●Develop, modify & applied standard new procedures to the critical components.

●Handled the project team of 5-15 people in new development and support until completion.

●Manage with the service team and support other areas of service, sales &customer support.

Work Experience:-

PerkinElmer company, 2019-2022

Scientific Services Specialist .

Responsible of all research lab instruments services like Incubators, Centrifuges, s Vi-cell-XR cell viability analysers at the Merck research laboratory mainly mfg. by Backman/Thermo fisher co. Also handled various projects & Support customer service related problems & maintenance of more than 150 instruments. Also professionally represents the face of company to the customer & long term satisfaction by giving best in class responsiveness and just in time quick service within their highest level of requirement and satisfaction. Maintain zero service call day to day including paper work. Plan biweekly or biyearly services and complete within prescribed time frame using standard operation procedures.

Medserv plus Inc.(Samsung X-ray Sys.) 2019.

Sr. Field service engineer of Samsung (Korea) x-ray medical system.

World class Portable x- Ray and ultrasound imaging system.

Thermo Fisher scientific co. MA. 2013-18

* Field Service Eng.. :- Responsible for complete field service related work including I/D, test sample analysis, troubleshooting of entire instrument related or operational problems with accurate diagnosis of root cause-solutions, Established first preventive maintenance schedule & implement just in time (JIT) strategy to optimise throughput and lower the cost of service and parts. Challenged to decrease the Preventive maintenance service calls and solved long term pending contract jobs of GC/GCMS/HPLC-MS,UV,atomic emission spectroscopy,

Cambridge Research & Instrumentation Inc. Woburn, MA. 2009-13

Sr. R & D. Eng. ( Opto- Electronic devices mfg. & testing)

* Handled the entire project and lead the production team upto the entire manufacturing process and troubleshooting in testing and reliability. Work with Liquid Crystal Cell ( MEMS) 21st century coreinvention Telecommunication Devices. Solid experience on MEMS using routine microscopes and digital process design including physics of wafer bonding &10,000ppm clean room fabrication which requires extra ordinary skills & basic approach to Top down and Bottom up analysis to achieve statistical parameter results. R&D new mfg. process, layout, charecterization of products, reliability of each device - Heterogeneous integration.

Marconi Medical Systems (Picker International) - Phillips medical sys. 2007-09

Field Service Engineer of MA. (X-ray, ultrasound, MRI, CT-Scan- Computed Tomography model MX8000, PQ5000)/ World fastest CT scan.

* Responsible for the complete site (24/7) activity like I/D, calibration -validation, software install, Diagnosis, Troubleshooting of all problems including customer support & relationship, operational training,applications testing, parts ordering, inventory and shipment. Also handled other various medical ophthalmic yag laser operated microscope and lightMed Lightlas TruScan pattern scanning multi-wavelength laser (red laser diode-650nm, class 4) units.

Corning Inc, Marlborough, MA. 2006-07

Fibre optic input mfg. Eng.( Physics of Spectrum Analysis - DWDM testing) -Laser Optical technology.

* Work with Dense Wavelength Division Multiplexing fibre optic laser network (IP,Sonet,SDH,Ethenet) devices & Thin Film vaccume coated ECD/PVD Photonics components, semiconductor parts. (Fibre optic backbone) including quality control testing & reliability.

Mainly design for JDS, AT&T, Alcatel, Lucent, Siemens, Verizon, Sycamore, williams.

HiTec Corporation, Westford, MA.2005-06

O E M Production mfg. Eng. for strain gauge MEMS microscopic process assy.

*To measure the strain of high profile equip-machine like mercedes car &Golf clubs.

Toshbro Ltd., Baroda. India. (Shimadzu Corp. -International Product Specialist) 2000-05

Field Service Engineer/ Executive * Responsible for I/D, Customer sales support, sample Analysis, training, diagnosis, troubleshooting calibration-validation & maintenance of more than two hundred kinds of all laboratory analytical Instruments, primarily mfg. & supplied by Shimadzu Corporation of Japan. equipment types included X-Ray, CT-Scan, Ultrasound, Diffraction particle size analyser-Malvern Inst., Total Organic Carbon Analyser ( TOC), Ni-Cd detector, FID/TCD Gas Chromatography, UV-VIS. FTIR, IR Spectrophotometers, Nuclear magnetic Resonance Jeol-NMR,, Flow Cytometer-Beckman Incubators, Centrifuges, X-RF analysers, AAS, HPLC, GCMS, LCMS, FTIR, U/FPLC, Tandem mass spectrometry, Flame photometer, Polarimeter, autoinjector sampler & various kind of Balances, Instron universal material testing, CEAST Rheology systems-melt flow testers, vaccume coater ECD/PVD sys., DTA-diff. scanning colorimeters & Thermogravimetric analyser, IR moisture balance, CFT flowtester, Carl Zeiss microscopes for non-destructive dual scan contrast visualizer, CZ laser YAG operation, various Ophthalmic equipments, Fundoscopes, PH meters, KarlFisher apparatus, AutoTitrator, Osmometer, DO meters, Ion selectivity, Conductivitymeters & Carbon Sulpher apparatus, Brookfield viscositymeter,Newbrunswick Fermentors & other laboratory equipments. Also having experience of Process Controls, Flow controls & tank gauge level meters, PID Temp.controller. Incubators, Customers included major Research Institutes, Pharmaceuticals, Foundries, Chemical & Fertilizer companies, Refinaries, Petrochemicals, Hospitals, Semiconductor co’s, environmental and various Mfg. co's.

Chromatography & instruments Co. Baroda. India. (First OEM mfg. of GC,TOC, HPLC)

* Field Service Engineer (Production mgr.) Responsible for manufacturing, I/D,Servicing, calibration & troubleshooting of computer controlled Gas Chromatographs, GC,LCMS, capillary & SS/cap. columns, HPLC, Total Organic Carbon Analyser (TOC), Polarographs,Integrators, Recorders, Temp. Controllers, Incubators & mfg. of various columns. Work included travel and interaction with customers.

Electromec, Bombay, India..

* Incharge of complete production assembly, testing,troubleshooting and quality control of acoustic sound (audio) Amplifier & sound systems.

Education:-

B .Sc. M. S. University of Baroda, India.

further studies:-

Electronics Instrumentation.

Industrial Instrumentation.



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