Customer Service Team Member

Resume for Steve Lobo

Address: **** ******** ****** *******, ********** 93955 Cell phone: 904-***-****

E-mail: *******@*****.***

Professional Experience

1.Community Human Services Employed: 09/2022- 07/2023

1292 Olympia Avenue, Seaside, CA 93955

Office Manager, Casa de Noche Buena

JOB SUMMARY: Manages general daily operations and secretarial duties for the Program Officer at the shelter. The position as Office Manager requires an overall awareness of the program’s day to day needs and maintenance requirements. Provides support to a team of 6 shelter monitors and 20+ residents including families with children and single women experiencing metal health disorders, addiction, and fleeing domestic violence.

ESSENTIAL DUTIES:

• Conducts inventories, requisitions, and orders program and office supplies as needed

• Maintains petty cash account and prepares regular petty cash reports.

• Coordinates maintenance personnel in addressing service requirements and establishing priorities for task completion with Program Officer.

• Tracks program spending and submits all reconciled purchases to Administration.

• Manages daily programming such as meal service, mail service, laundry schedules, children’s activities, etc.

• Completes weekly grocery purchases for program residents’ nutritional needs.

• Works closely with donors.

2.Community Human Services Employed: 8/2020-9/2022

1292 Olympia Avenue, Seaside, CA 93955

RELIEF STAFF/SHELTER MONITOR, Casa de Noche Buena

• Casa de Noche Buena is a homeless shelter for single women and families with children.

• Responsibilities include supervision and providing support to residents, general cleaning and sanitation, preparing and serving meals, supervising and supporting residents, and enforcement of the house rules.

• Provide emotional support and life skills to residents while maintaining appropriate boundaries and confidentiality.

3.Coalition of Homeless Service Providers Employed: 1/2021-5/2022

1942 Fremont Blvd, Seaside, CA 93955

INTERNSHIP POSITION

• Responsibilities included supporting staff with maintaining data quality for online dashboard, coordination with other agencies and clients, attending internal and external meetings, maintaining professional communication and dynamic relationships with mentor and other staff.

• Spanish translation for clients and translation of documents.

• Required excellent coordination and communication skills along with self-motivation in a dynamic environment.

• Familiarity with client intake including the Vulnerability Index – Service Prioritization Decision Assistance Tool (VI-SPDAT), Coordinated Assessment Referral System (CARS), Homeless Management Information System (HMIS), and the complexity of working with multiple organizations.

• Provided support with HMIS data maintenance.

4.Community Human Services Employed: 8/2020-7/2022

544 Pearl Street, Monterey, CA 93940

RELIEF STAFF/SHELTER MONITOR, A Safe Passage

• A Safe Passage is a transition home for at-risk youth ages 18-25 experiencing homelessness.

• Duties included supervision and management clients, informal counseling with clients, other mentoring.

• Job included holding clients accountable for daily chores and proving guidance with learning basic life skills such as cooking and finances.

5.InterContinental The Clement Monterey Employed: 02/2018 -07/2020

750 Cannery Row, Monterey, CA 93940

BANQUETTE SERVER

• Responsible for banquette duties and fine dining service; independent motivation and ability to work as a team member towards a common goal. Position required excellent customer service skills and ability to understand the need of the clients.

6.Florida State College at Jacksonville (FSCJ) Employed: 01/2012 – 02/2014

101 West State Street, Jacksonville, FL 32202

SPANISH TUTOR, Foreign Language Lab, College Library Learning Commons, FSCJ

• Spanish language tutor at Florida State College at Jacksonville.

• Responsible for providing guidance in language education as well as developing important cultural understanding through written and oral group and one on one interaction.

• Responsible for providing guidance in language education as well as developing important cultural understanding through written and oral group and one on one interaction.

*Full list of professional experience provides upon request.

Education

•Bachelor of Arts, Collaborative Health and Human Services - June 2022

California State University, Monterey Bay

•Associate of Arts, Social Sciences, High Honors - July 2018

Monterey Peninsula College, Monterey, CA

Awards & Fellowships

•Florida State College at Jacksonville

-Award of Excellence – President Summer Scholarship Award, April 2013

-Award of Excellence – Outstanding Student Achievement, April 2013

Professional Skills

• Training -Homeless Management Information System (HMIS) training.

• Computer MS Word, Excel, PowerPoint; Google Docs, Sheets, Slides.

• Language Native Spanish Speaker, fluent written and spoken Spanish.

• Collaborative experience and interpersonal skills within a group

• Ability to work as a team member to achieve common goals

• Independent motivation and self-reliance

• Leadership and mentoring skills

• Ability to multitask in a fast-paced environment

• Excellent customer service

• Ability to work effectively under stress and conflict

• Ability to be flexible and adaptive to different situations

• Ability to maintain boundaries with clients.

• CPR Certified

Professional and Personal References:

1. Ali Garcia, Program Coordinator, Community Human Services

831-***-****; *******@**********.***

2. Shawn Stone, Chief Operating Officer, Community Human Services

831-***-****; ******@**********.***

3. Alex Loeffler, Student at CSUMB/Intern at Community Hospital

831-***-****; *****************@*****.***

4. Kai Reynolds, Housing Associate, Technical Assistance Collaborative Inc.

916-***-****; *********@******.***

Contact this candidate