Hisham Ibrahim

adymcq@r.postjobfree.com, +1-519-***-****, 14 Andover Drive, London Ontario, Canada, Lebanese Holding a Canadian Permanent Residence PR

Professional Summary

An enthusiastic and reliable Office and Administration professional with over 10+ years of experience in business development, overseeing day-to-day operations, assigning performance goals, and accomplishing business goals. My experience has been proven over well-known brands and in several big countries. Throughout my career experience, I have held over 50 employees, and several operations of increasing importance in responsibility. Possessing top skills in organization, planning, business redirection and financial goals in Lebanon and Internationally. Focused on going above and beyond to supply a diversified and cross-culture business environment that supports continuous personal development. Experience

Positions:

Office Manager, Terascom Lebanon (Engineering Procurement Construction), 2020- 2023

Branch Operations Manager, Rafik Al Hariri International Airport, Douaihy Sweets, 2018-2020

Location Operations Manager, Rafik Al Hariri International Airport, Abela Delices Catering, Qatar Airways Vip Lounge, 2017-2018

Office Manager, Libreville, Paul Bakery and Pastry Franchise (Resto Group), Gabon & Beirut, 2015-2017

Hotel and Restaurant Assistant Operational Manager, Oriental Hotel & Restaurant, Guinea, 2013-2015

Front–Office Manager, Monrovia, Royal Grand Hotel, Liberia, 2012-2013

Front–Office Supervisor, Bamako, ‘Le Relais’ Hotel, Mali, 2009-2012 Key responsibilities:

Directing all operational aspects including customer service, staff training, human resources, administration and sales.

Managing overall operations, including office work, electronic filing, and day-to-day branch operations, and ensuring effective and successful management of labor, productivity, quality, and safety measures.

Managing relationships with contractors, service providers, and clients, ensuring excellent service, responding to emergencies, and conducting regular meetings to address concerns and foster improvement.

Developing forecasts, monitoring P&L financial objectives and business plans, and meeting goals and metrics.

Developing service procedures, policies and standards, and handling customers’ complaints.

Maintaining a profitable market share, a reputable name, and a close relationship with the clients.

Interacting with customers on a daily basis, responding to their questions, ensuring high-quality service, handling complaints, guiding them to the appropriate service and increasing retention.

Training and supervising staff, monitoring and appraising employee performance and schedules, promoting positive atmosphere and enforcing the restaurant’s policies and plans.

Meeting financial goals by forecasting needs, preparing budgets, scheduling expenditures, analyzing deviations, and modifying future spending.

Overseeing hospitality and service management, ensuring quality standards, conducting staff training, and maintaining hygiene standards, all while maximizing guest and employee satisfaction and financial performance. Achievements:

Implementing efficient systems and processes for electronic filing, resulting in improved productivity, and streamlined operations across the organization.

Implementing budgetary guidelines and closely monitored expenses, resulting in cost savings.

Proactively addressing customer concerns and feedback, exceeding customer expectations.

Achieving 98% reliability on all projects and maintenance operations.

Ensuring quality and efficiency for tasks and deliverables with an efficiency rate of over 90%. Education

Diploma in Administrative Professional, ICS International College School of Canada - 2022- expected 2023.

BS in Marketing and Advertising (undergrad) American University of Science and Technology (AUST), Lebanon, 2020.

Language

English: Fluent Arabic: Native French: Advanced Certificates

Introduction to Personal Branding, Online Certified course, University of Virginia, United States of America, 2020.

Food and Beverage Management, Online Certified Course, Universita Commerciale Luigi Bocconi, Italy, 2020.

Douaihy sweets in Beirut Lebanon– Food safety Training - April, 2018.

Abela Delices in Beirut Lebanon – Advanced Food Safety Trainings.

Terascom Lebanon – Health and Safety Trainings.

Terascom Lebanon – Management and leadership skills Training.

“AFKAR GROUP” in Beirut, Lebanon - February, 2017.

Certified three months training as an operational manager in Paul-Lebanon ‘La Mie Dore’, 2016. Core Skills and Competences

Office Management

Scheduling and Strategic Planning

Detail oriented

Quick Learning skills

Professionalism

Independence

Time Management

Interpersonal skills

Organization and Punctuality

Interpersonal Skills

Communication Skills

Attention to Details

Adaptability

Problem Solving

Report writing

Supervision

Business growth

Computer skills:

Opera software.

Quick Books.

Xero accounting software.

Asana Management Software Application

Microsoft Office Tools

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