Carolee Miller

West Valley City, UT, US

adymcd@r.postjobfree.com

801-***-****

I can and will be happy to answer any and all questions if you have any:) Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

All Trades - Salt Lake City, UT

January 2021 to May 2021

1. Clerical

2. Dispatcher

3. Payroll

4. Invoices

5. Recruiting

6. Scheduling

7. Answering phones

8. Talking messages

9. Filling job orders for clients

10. Billing

11. Helping homeless find jobs

Team Lead/Supervisor

CVS Health

January 2019 to December 2019

• Open and closed store

• Pay roll

• Different types of computer programming

• Remembering amount of data

• Handling escalated customers in delicate situations

• Coaching to my employees on a weekly basis

• Handling surveys and giving feedback to satisfied and unsatisfied customers

• Stocking shelves

• Hiring process

• Helping customers

• Answering phones

Agent

Alorica

May 2015 to September 2018

Managed a team of 25 Agents

• I have several years of experience in the customer service field.

• Efficiently communicate problems, tasks and goals to my teammates.

• Some experience with the NPS experts.

• Assisting boot camp and team DCO(s) with floor walking.

• Ability to assist client with quick fixes and scheduling appointments, tracking repairs online, renewing plans, sales of various service level plans, collecting overdue payments and dispatching to fulfillment team.

• Taking supervisor calls keeping a professional tone de-escalating the situation and satisfying the client resolving the issue

Hazel wood

Team Manager

Alorica

May 2015 to September 2018

Open and Close Shop As a Manager

Hazelwood - Salt Lake City, UT

June 2014 to April 2015

money handling

* Maintaining a clean and safe environment

Education

Olympus High School - Millcreek, UT, US

Skills

• CUSTOMER SERVICE

• microsoft office, net promoter scores, QA (5 years) ASSESSMENTS Conscientiousness -- Expert October 2019 Tendency to be well-organized, rule-abiding, and hard-working. Full results: https:// share.indeedassessments.com/share

• to

• profile/ 9f39ac3197742d236d060a44a4c71caceed53dc074545cb7 Customer Focus & Orientation

-- Highly Proficient November 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share

• to

• profile/ c235b59896b3b1b95d10d8471addc79beed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Microsoft Office (10+ years)

• Interviewing (10+ years)

• Management (10+ years)

• Mentoring (10+ years)

• Supervising Experience (10+ years)

• Team Management (10+ years)

• Leadership (10+ years)

• Process Improvement (10+ years)

• Dispatching (6 years)

• Recruiting (10+ years)

• Clerical experience (10+ years)

• Front desk (10+ years)

• Multi-line phone systems (10+ years)

• Microsoft Excel (10+ years)

• Research (10+ years)

• Employee Orientation (10+ years)

• Operations Management (6 years)

• Change Management (10+ years)

• Human Resources

• Budgeting (4 years)

• Performance Management (10+ years)

• Oracle (6 years)

• Project Management (10+ years)

• Time management (8 years)

• Project Planning (10+ years)

• Spanish

• Fluent

Contact this candidate