Customer Service Data Entry
Resume:
Madison King
Sevierville, TN *****
**************@*****.***
Friendly and reliable customer service professional, skilled in achieving sales targets in merchandise environments. Motivated cashier skills at providing exceptional service, and accurately handling money. Proficiently managing store inventory to maximize customer satisfaction and sales. Authorized to work in the US for any employer
Work Experience
Caregiver
Medicall - Knoxville, TN
May 2022 to Present
• Travel Caregiver
• Monitored daily health
• Assisted patient with everyday tasks, such as meal preparation, cleaning,
• Home maintenance and basic housekeeping,
• Being attentive to patients' well-being and safety,
• Home management and care planning,
• Documented patient progress to share with family and physician,
• Developed various behavior assessments to analyze patient's progress,
• Assisted in proper bathing protocols to ensure patient hygiene,
• Monitoring and medical appointments,
• Ability to multitask and respond to patient needs,
• Managing medication,
• Daily Activities and exercising
• Monitored patient medication plans
• Took blood pressure readings
Contact Tracer
Adecco Staffing Solutions - Remote
June 2020 to Present
• Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary.
• Every effort should be made to communicate with the contact telephone or video conference instead of in-person
• Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
• Verify the contact’s identity during initial communications and prior to disclosing confidential information.
• Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved.
• Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education.
• Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the of the patient is NOT disclosed.
• Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors.
• Provide approved information and guidance
on quarantine procedures and what to do if symptoms develop.
• Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols.
• Assess contact’s ability to safely and effectively quarantine at home, with adequate water, food, and other necessities. Identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols.
• Collaborate with key service providers to transfer client information and ensure expedited initiation of appropriate medical or social support services, per local protocols.
• Conduct daily check-ins to assess signs/symptoms via locally designated method.
• Facilitate referrals for testing and medical evaluation for clients who become symptomatic.
• Utilize a computer, tablet, and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily.
• Document pertinent information in COVID-19 contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency.
• Collaborate and coordinate with a team of public health professionals (e.g., case investigators, surveillance coordinators, surveillance triage staff, care resource coordinators, epidemiologists) to efficiently complete contact notification and monitoring assignments.
• Inform the team and supervisor when attempts to communicate with a contact are unsuccessful. Elevate complex situations to supervisor for further guidance
• Worked for Sunset project with As well. When a high invented area with a COVID 19 and the amount test administered are not matching the amount of possible exposed contacts based on our database. Reached out for months encouraging all of Brooklyn to be tested.
• Worked for Travelers Project. Contacts from out of state or going out of state are required to quarantine given by the governor. As a contact tracer we call contact based on health forms filled out and high risks states that are required to quarantine. We call contacts to insure they are quarantining for the proper amount of time. Check ins are daily. And data base was filled out to ensure contacts are helping stop the spread of COVID 19.
Caregiver
Private Family - Queens, NY
March 2021 to May 2022
• Caregiver for 1 Individual
• Monitored daily health
• Assisted patient with everyday tasks, such as meal preparation, cleaning,
• Home maintenance and basic housekeeping,
• Being attentive to patients' well-being and safety,
• Home management and care planning,
• Documented patient progress to share with family and physician,
• Developed various behavior assessments to analyze patient's progress,
• Assisted in proper bathing protocols to ensure patient hygiene,
• Monitoring and medical appointments,
• Ability to multitask and respond to patient needs,
• Managing medication,
• Daily Activities and exercising
• Monitored patient medication plans
• Took blood pressure readings
Store Manager
Hibbett Sports - Bartow, FL
August 2017 to April 2020
•Assigned employees to specific duties to best meet the needs of the store.
•Instructed staff on appropriately handling difficult and complicated sales.
•Examined merchandise to verify that it was correctly priced and displayed.
•Counted cash drawers and made bank deposits.
•Promoted from Team Leader to Assistant Coach within 2 months.
•Answered customer telephone calls promptly and in an appropriate manner.
•Greeted customers in a timely fashion while quickly determining their needs.
•Recommended merchandise to customers based on their needs and preferences.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
•Responded to customer questions and requests in a prompt and efficient manner.
•Engaged with customers in a sincere and friendly manner.
•Completed all cleaning, stocking and organizing tasks in assigned sales area.
•Prioritized helping customers over completing other routine tasks in the store.
•Built relationships with customers to increase likelihood of repeat business.
•Create and maintains goals to uphold stores profit.
•Hiring and Training all employees
•Inventory control
•Observe and give feedback on employees performance
•Hold monthly meetings to ensure all policies and performances and up to standard. Disptcher/Data Entry
VISIONPRO - Farmingdale, NY
February 2017 to July 2017
•Entered numerical data into databases in a timely and accurate manner.
•Produced daily reports using advanced Excel spreadsheet functions.
•Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
•Assisted with receptionist duties, file organization and research and development
•Collaborate with management to modify daily routes to accommodate the needs of customers
•Act as a communication to Technicians and answer incoming phone calls from Technicians on the road
•Cultivate strong relationships with Technicians and customers to reduce the stress that comes with last minute schedule changes
•Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
Assistant Manager
Hibbett Sports
July 2016 to January 2017
•Assigned employees to specific duties to best meet the needs of the store.
•Instructed staff on appropriately handling difficult and complicated sales.
•Examined merchandise to verify that it was correctly priced and displayed.
•Counted cash drawers and made bank deposits.
•Promoted from Team Leader to Assistant Coach within 2 months.
•Answered customer telephone calls promptly and in an appropriate manner.
•Greeted customers in a timely fashion while quickly determining their needs.
•Recommended merchandise to customers based on their needs and preferences.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
•Responded to customer questions and requests in a prompt and efficient manner.
•Engaged with customers in a sincere and friendly manner.
•Completed all cleaning, stocking and organizing tasks in assigned sales area.
•Prioritized helping customers over completing other routine tasks in the store.
•Built relationships with customers to increase likelihood of repeat business. Cashier
Dunkin' Donuts - Massapequa Park, NY
October 2015 to April 2016
•Cleaned and stocked coffee and condiment areas.
•Maintained regular and consistent attendance and punctuality.
•Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
•Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
•Cleaned counters, machines, utensils and seating areas daily.
•Accurately took to-go and special orders via phone.
•Controlled line and crowd with quick, efficient service.
•Memorized ingredients and recipes for specialty drinks.
•Conducted successful cash audits at the end of each shift. Education
Some college in Associates in Science
South Florida State College - Bowling Green, FL
Skills
• Organizational Skills, Microsoft office
• Organizational Skills, POS systems experience, Leadership skills, Cash Handling, Detail-oriented, Highly Observant, Exceptional Cusomer Service, Opening and Closing Procedures, Sales Training, Upselling, Strong Communication Skills.
• Sales
• Merchandising
• Scheduling
• Team Building
• Retail Management
• Inventory
• Training
• Operations
• Customer Service
• Management
• Retail
• Cash Handling
• Store Management Experience
• Assistant Manager Experience
• Recruiting
• Databases
• Research & Development
Certifications and Licenses
Driver's License
Assessments
Personality: Sales Fit — Highly Proficient
December 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Scheduling — Proficient
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
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