SH ELISA

BROWN

adymac@r.postjobfree.com

\. 916-***-****

* *** *****, ** *****

SKILLS

Product Promotion

Issue Refunds

Ability to Lift 40 Pounds

Retail Store Operations

Team Cooperation

Stocking and Receiving

Problem-Solving Ability

Order Fulfillment

Retail Sales Customer Service

POS Systems Expertise

EDUCATION

Cordova High

Rancho Cordova, CA • 08/2002

High School Diploma

PROFESS ION AL SUMMARY

Basic computer Type 30 WPM Copy Fax Multi line phone File ft Process Microsoft Word ft Excel Cashier I have over 20 experience in Customer Service ft have worked in retail, product delivery ft transportation. I am seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. A team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORY

GoPuff Inc - Delivery Puff Driver

Sacramento, CA • 03/2021 - Current

Completed on-time deliveries by choosing best and most efficient routes.

Completed rush deliveries on tight timetables to satisfy customer needs.

Communicated customer complaints, requests, and feedback to company management for swift resolution.

Interpreted maps and followed written and verbal directions. Delivered packages to customer doorsteps and business offices. Maintained upbeat, positive attitude in busy, customer-focused environment.

Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Verified accuracy of all deliveries against order forms. Expedited deliveries to meet customer deadlines and requirements. Sacramento County Dept. IHSS - In-Home Caretaker

Sacramento, CA • 0112001 - Current

Assist ft Transport client to ft from all scheduled appointments Run errands (ex; grocery store, post office drop-off, pick up meds from pharmacy, bank, etc.)

Schedule appointments

Clean House (Dust, Sweep, Mop, Steam Carpets, vacuum, wash windows ft clean window seal, wash dishes, wipe down countertops, etc)

Clean Bathroom (sink, bathtub, toilet, mirror, etc) Clean Bedroom (Change bed linen sheets, dust, etc.) Wash, Dry, ft put away all clean linen ft apparel

Organize bedroom closet ft front storage unit

Food/Meal

Planned, prepared, and served meals and snacks according to prescribed diets.

Ran errands for patients, did shopping, and picked up other necessities.

Remained alert to problems or health Issues of clients and competently responded.

• Scheduled and accompanied clients to medical appointments. Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

• Adhered to procedures in preparing food items.

• Determined specific needs and provided most appropriate level of services for patient well-being.

• Entrusted to handle confidential and sensitive situations in professional matter.

• Provided emotional support and companionship to clients.

• Handled incoming mail, bills and Invoices and completed appropriate actions.

• Helped clients to maintain independence and quality of life.

• Facilitated transportation to and from appointments. Service Shopper, lnstaCa rt - Full Service Shopper Sacramento, CA • 09/2017 - 09/2022

• Check Available Batches

• Accept Batch or batches (1-3 customer multi batch orders in single order; Customer order A, B, & C) & Proceed to store

• Shop for customer batch items listed in timely manner

• Communicate with Customers throughout store batch order regarding changes & preferences

• Make appropriate item selections on substitutions if original item not available

• Provide customer refunds as per request on select items

• Go to checkout and pay for all grocery items

• Self-Bag & separate all customer grocery items when necessary ( group by customer order A B C)

• Deliver order or multi batch orders in timely fashion/ time order set to be due by

• Consulted with customers on food selections and custom order requests.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Consistently met deadlines and quality goals for accuracy and timeliness.

We're Organized Premium Garage Cabinets - Receptionist 01/2003 - 06/2003

• Computer Data Entry

• Obtain inquiry slips acquired at shows & do customer call-backs

• Schedule Cabinet quote appointments

• Give Tour of lobby Cabinet Showroom & provide more info on cabinets

• Answer incoming calls

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.

• Kept reception area clean and neat to give visitors positive first impression .

Answered phone promptly and directed Incoming calls to correct offices.

Responded to Inquiries from callers seeking information. Maintained confidentiality of information regarding clients and company.

Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing documents.

Assisted with onboarding new clients and securing paperwork completion.

Organized, maintained and updated information in computer databases.

Assisted Internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Handled assignments independently with good judgement and critical thinking skills.

Collected and distributed messages to team members and managers to support open communication and high customer service.

• Scheduled office meetings and client appointments for staff teams. JoAnns Fabric And Crafts - Store Team Member

Rancho Cordova, CA • 02/2001 - 02/2002

• Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor. Maintained general knowledge of departments to help customers quickly locate products and merchandise.

Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.

• Interacted positively with team members and customers to promote c_ommitment to organization's vision and values.

Communicated pleasantly ano professionally when answering phones, two-way radio calls and making announcements over PA system.

• Handled customer complaints and issues politely and professionally. Assisted customers with merchandise by answering product-related questions to guide customers through buying process. Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.

• Walked around facility frequently to check activities. Coordinated with day management regarding on-going issues.

• Interviewed, trained and coached [Number]-member team to achieve company and store goals.

McDonalds Restaurant - Crew Member

Rancho Cordova, CA • 0911999 - 09/2000

• Worked front counter, drive-thru and other areas. Worked well with teammates and accepted coaching from management team.

Took orders, prepared meals, and collected payments.

• Collaborated with team members to complete orders. Provided excellent customer service by greeting customers and meeting quality expectations.

Cleaned and maintained all areas of restaurant to promote clean

- image.

Assisted other team members to achieve goals.

Trained new team members on procedures, customer service, and sales t echniques.

Operated cash register to ring up final bill and process various forms of payment.

Stocked shelves to organize aisles in assigned department. Escalated problems or complaints to relevant supervisor or manager for resolution .

Accurately operated cash register to process customer payments. Kept kitchen, counter and dining areas cleaned and sanitized. Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Kept drawer balanced by accurately processing cash, credit and debit payments.

Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

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