I am an accomplished professional with more than *5 years of experience contributing to broad-based operations management, quality assurance, and process improvement services in dynamic and challenging environments, including Africa, Afghanistan, and Iraq. I have multi-discipline experience which includes project quality management, safety, and risk mitigation services. I serve as a leader and an innovator, skilled in the development and execution of effective strategies to enhance performance, streamline operations, and reduce costs while exceeding organizational objectives.

Areas of Expertise

Project Management

Performance Management

Strategic Planning

Team Leadership

Process Improvement

Policy Development

Total Quality Management

Customer Relations

Risk Management

Safety

Public Speaking

Professional Experience

Quality Control Senior Manager, Fluor Mission Solutions 07/2020 – present

Niamey, Niger

Performs quality planning, assurance, control, and improvement activities, resulting in site education of the LOGCP V PWS and Tech A1 quality standards and a reduction in U.S. Government (USG) non-conformance reports. Worked with 21 Administrative Contracting Officers to lead the implementation of the quality management system for engineering/design, supply chain, and fabrication/construction across Africa for LOGCAP V. Established relationships with trust, demonstrating Fluor’s proactive Quality plan in accordance with ISO 9001:2015 standards. Self-performed site inspections, surveilles and audits each activated PWS, and develops and implements Corrective Action Plans in adherence with USG and Fluor Internal Non-conformance Reports.

Wrote the Quality Control Plan, developed quality surveillance inspection forms, and implemented a continual improvement program

Developed a white paper to increase response to and completion of work orders with the employment of an addition employee at Fluor’s Greenville home office

Implemented Continuous Improvement Programs, resulting in service desk efficiencies, adherence to the project schedule, improvements in procurement and material management, and the avoidance of 12 Level II USG non-conformance reports

Achieved a 99% quality control inspection acceptance rating

Developed a tracking system for customer concerns using a Microsoft Excel spreadsheet, reducing non-conformance reports from the USG by 82%

Achieved “Excellent” ratings from the USG during Program Management Reviews in 2020

Quality Manager, Fluor Mission Solutions 04/2020 – 07/2020

Marine Corps Base Parris Island, South Carolina

Interacted with the USG Administrative Contracting Officer (ACO) daily through in-person meetings, calls, and emails to conduct inspections and surveillances on multiple construction projects related to the COVID-19 Response Team. Supported quality deliverables, including adherence to construction specifications, daily construction reports, and subcontractor oversight during the operations and maintenance phase at the established camp sites. Inspected electrical equipment, dining facilities, HVAC equipment, lawn maintenance services, laundry equipment, and tents for housing, shower, and latrines.

Wrote the Quality Control Plan for a rapid-response task order in response to the COVID-19 pandemic

Led meetings with the ACO, base leadership, and drill instructors in response to change orders resulting from fluctuating COVID-19 requirements

Monitored janitorial subcontractors to ensure adherence CDC-level sanitation guidelines following COVID-positive facilities

Conducted over 300 quality inspections/surveillances in seven months with a 99.6% satisfactory rating, above the contractual requirements

Received “Excellent” ratings on Contractor Performance Reviews

Instrumental in the receipt of the Fluor Hugh Coble award for project execution

Quality Trainer/Mentor, PAE 12/2017 – 02/2020

Afghanistan

Mentored and trained 700 Afghan Police and Afghan Army-unit students in quality control across Afghanistan for the National Maintenance Strategy – Ground Vehicle Support Program. Developed the training materials and performed a hands-on evaluation of the students. Conducted audits and inspections to verify students learned, understood, and implemented the Performance Standards at the Afghan National Army (ANA)/Afghan National Police (ANP) sites.

Developed power Point, guidebooks, and hands-on activity training materials

Supported Quality student training at 55 sites, ANA (30) and ANP (25)

Quality, Risk, and Safety Manager, Vectrus 01/2015 – 12/2017 Vicksburg, Mississippi

Managed the company Enterprise-level Quality and Risk Management program for the United States Army Corps of Engineers (USACE) Information Technology Program worldwide. Identified and resolved contractual and customer issues and program requirements. Implemented, managed, and monitored ISO 9001:2015 standards for more than 1,600 USACE sites around the United States, Europe, Middle East, and Caribbean. Collected and analyzed organizational project data to assess contract quality and risk for program compliance, determined and evaluated Root Cause Analysis, and organized Kaizen groups to bring non-conformances to correction and completion.

Wrote the Program Quality Assurance Plan, various work instructions, and developed audit checklists for each element of the Performance Work Statement (PWS)

Established audit schedules to ensure inspection of each portion of the PWS

Managed performance metrics, customer relations, continuous improvement Lean Six Sigma projects, and 5S projects

Provided Risk Analysis and Risk Mitigation Plans for the program and at the project-level

Maintained the risk tracker and completed the required contract deliverable reports

Managed the requirements for completion of Safety paperwork, including the Days Away Restricted Time for both USG and Vectrus headquarters reporting

Quality Control Program Manager, Vectrus 01/2013 – 12/2014

Afghanistan

Led the quality activities for Afghanistan National Security Forces Program at multiple operational sites in Afghanistan. Interfaced with the Customer for services including processing and disposition of waivers, deviations, and Corrective Action Reports (CAR) activity. Conducted audits and inspections of the program procedures and work instructions to ensure compliance and continuous process improvements. Exceeded quality training and schedule objectives.

Supervised 47 local national and 2 Expat Quality personnel

Wrote the Quality Control Plan and quality checklists to manage performance metrics, customer relations, and Kaizen events, resulting in program improvement

Quality Manager, Fluor Mission Solutions 04/2009 – 12/2012

Afghanistan

Performed quality planning, assurance, control, and improvement activities, resulting in site education of the LOGCP IV PWS and Tech A1 quality standards and a reduction in U.S. Government (USG) non-conformance reports. Worked with the Administrative Contracting Officers to lead the implementation of the quality management system for engineering/design, supply chain, and fabrication/construction across Africa for LOGCAP IV. Established relationships with trust, demonstrating Fluor’s proactive Quality plan in accordance with ISO 9001:2008 standards. Self-performed site inspections, surveillances, and audits of each activated PWS, and develops and implements Corrective Action Plans in adherence with USG and Fluor Internal Non-conformance Reports.

Supervised 20 Expat Quality personnel

Wrote the Quality Control Plan and quality checklists to manage performance metrics, customer relations, and Kaizen events, resulting in program improvement

Quality Professional, KBR 04/2006 – 03/2009

Iraq

Performed quality planning, assurance, control, and improvement activities, resulting in outstanding performance ratings from the Administrative Contracting Officers. Worked with the KBR personnel on the implementation of the quality management system for engineering/design, supply chain, and fabrication/construction across Iraq for LOGCAP IV. Established relationships with trust, demonstrating a proactive Quality plan in accordance with ISO 9001:2008 standards. Self-performed site inspections, surveillances, and audits of each activated PWS, and develops and implements Corrective Action Plans in adherence with USG and KBR’s Internal Non-conformance Reports.

Supervised 11 Expat Quality personnel

Education

Lincoln Tech Institute – Grand Prairie, Texas

Associates Degree in HVAC/R Technology, 2002

Certifications

Six Sigma Black Belt

Lean Six Sigma Green Belt

30hr OSHA 1926 (900146034)

USACE Construction Quality Management (NAB06013021024)

Lead Auditor Fluor

Quality Inspector KBR, Fluor, American Society of Quality (ASQ)

Quality Tech KBR, Fluor, ASQ

Quality Manager ASQ

Universal EPA Lincoln Tech

ServeSafe

ASQ Risk Management

ASQ ISO 9001:2015

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