ERICA EDWARDS, CP

Charlotte, NC *****

980-***-****

adym8t@r.postjobfree.com

SUMMARY

I am a talented Individual driven to address policy implementation and change using a creative and innovative approach. I have a strong understanding of evolving industry and market demands. I offer years of expertise in recruitment. I also bring years of experience promoting an open-door environment conducive to superior team morale and performance. I’m very adept at cultural change management with expertise in training, orientation, and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning committed to promoting diversity and inclusion in employee relations.

EXPERIENCE

PEAK RESOURCES

Charlotte, NC

Human Resources Coordinator 04/2021-Current

Recruiting talented individuals to assist our community. Fostering a safe work environment by encouraging training and accolades for safe practices. Managing employee relations, through the creation and participation in our retention/ moral committee “Goal Getters”. Administering payroll biweekly which includes bonus payout for annual evaluations, additional shifts etc. Managing compensation and benefits packages. Handling disciplinary needs. Ensuring compliance with labor laws and state/federal regulations. Overseeing training programs and new staff orientations. Personnel file management using our Paylocity HRIS system. Ensuring we maintain a safe work environment free from harassment, discrimination, or misconduct.

HOSPICE & PALLIATIVE CARE CHARLOTTE REGION

Charlotte, NC

Nursing Assistant 08/2021 to Current

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Engaged with patient family and friends to provide courteous visit experience.

Assessed vitals and noted medical information to report changes to nursing staff and physicians. Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising. Documented nursing assessments, treatments, and follow-up care to maintain patient safety and optimize workflow.

Maintained sanitary conditions by providing immediate wound care and dressing changes. Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans. Communicated concerns regarding clients' status, care, and environment to nursing supervisors, clinical care supervisors and case managers.

LOOMIS ARMORED

Charlotte, NC

Dispatcher Office Assistant 02/2019 to 04/2021

Monitored dispatch board and adjusted call priorities regularly based on caller needs. Tracked changes in the computer system to keep records current and accurate. Kept detailed and updated records of calls in physical and electronic databases. Managed daily delivery and work schedules to maximize coverage. Answered customer requests with information about product availability, shipping information and status updates.

Oversaw investigation and resolution of customer and vendor issues. Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.

BATH AND BODY WORKS, LIMITED BRANDS

Raleigh, NC

Assistant Manager 06/2011-02/2019

Delegated daily tasks to team members to optimize group productivity. Enforced company policies and procedures to strengthen operational standards across departments. Organized schedules, workflows, and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Oversaw team development according to industry service standards to further customer loyalty. Conducted job interviews, led employee performance evaluations, and rewarded top performers to attract and retain quality personnel. Managed personnel scheduling, facilitating adequate coverage to meet demand.

BLOCKBUSTER

Raleigh, NC

Assistant Manager October 2006-July 2008 and October 2010-April 17, 2011

Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising. Coordinating, monitoring and reporting on daily operations. Recruiting, training and supervising employees. Managing employee schedules, conducting performance reviews and enforcing disciplinary actions. Monitoring and maintaining suitable store inventory levels. Assisting with the development of new sales and recruitment strategies. Ensuring the store environment complies with health and safety regulations. Maintaining a clean, organized and aesthetically pleasing store front. Resolving customer complaints and concerns in a timely manner. Ensuring that store policies and procedures are followed.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BIOLOGY 05/2009

Meredith College, Raleigh, NC

CERTIFICATIONS

Certified Nursing Assistant (CNA)

Certified Home Health Aide (CHHA)

SHRM certified Professional 07/2023-2026