Customer Service Hot Shot

SAMUEL FRAGA

Houston, TX ***** 832-***-**** adym8c@r.postjobfree.com

Professional Summary

Experienced Hot Shot Driver with background running loads to any location and for any shift. Bilingual professional providing friendly customer service.

Motivated customer service agent of 5 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Skills

Effective communication skills

Customer service

OSHA guidelines

TWIC CARD

Loading and unloading

Worksite safety

Forklift Operation

Work History

Hot Shot Driver 08/2018 to Current

JODA Transportation – Pearland, TX

Performed daily vehicle inspections and completed reports regarding issues with trucks. Determined quickest and safest routes for delivery by using effective planning and organizational skills. Interacted with customers and offered exemplary service Immigration Legal Assistant/Translator 07/2015 to 10/2019 The Law Office Of Michael Mattson – Houston, TX

Collaborated with outside counsel to interpret and apply technical immigration policies and procedures. Contributed to client case file preparation and verified inclusion of required documentation. Interacted with telephone callers and answered questions about immigration attorneys' services. Corresponded with current and prospective clients to obtain information and enable effective case development. Conducted client intake interviews to determine client service need and eligibility. Driver 06/2016 to 07/2018

G & G Industrial Fittings – South Houston, TX

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Loaded and secured items in trucks to avoid damage to parcels during delivery. Coordinated efficient routes to avoid delays and optimize schedules. Tax Preparer 12/2015 to 05/2016

Liberty Tax Service – Houston, TX

Offered clients recommendations to reduce tax liabilities. Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities. Maintained complete records of client tax returns and supporting documentation in secured areas. Facilitated communication between clients and tax authorities. Completed and filed returns with tax departments at local, state and federal levels. Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.

Education

GED 05/1997

University of Houston - Houston, TX

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