Nicholas Lowder

Eagan, MN *****

651-***-****

adym65@r.postjobfree.com

Relevant Experience

Mattress Distribution Center/ Eagan, MN 10/2022-Current

• Certified in forklift operation and order picking powered industrial trucks, with expertise in warehouse layout organization and inventory management optimization.

• Skilled in troubleshooting technology and equipment, proactively identifying and solving problems to ensure smooth operations.

• Committed to strict compliance with state and federal safety regulations and protocols, exceeding expectations through initiative and attention to detail.

• Capable of supporting fellow employees in a variety of tasks, from order picking to equipment maintenance and sterilization.

• Passionate about maintaining a clean and organized warehouse operating at maximum capacity to meet company goals.

• Utilizes exceptional organizational skills to oversee receipt, scanning, and unloading of trailers, as well as efficient storage and retrieval of products, ensuring accuracy of inventory counts and timely order fulfillment.

• Operates and maintains equipment expertly, ensuring safety and proper function through regular inspection.

• Maintains exceptional cleanliness and organization within the warehouse, improving efficiency and reducing inventory loss.

• Demonstrates expert inventory management skills, identifying opportunities for process improvements.

• Proactively identifies and resolves potential issues to maintain the integrity of the supply chain, with a focus on effective problem-solving and maintaining inventory standards.

• A dedicated and efficient warehouse professional committed to achieving maximum productivity and efficiency while upholding strict safety protocols and maintaining a clean and organized work environment.

Technical Support /Thomson Reuters / Eagan, MN 11/2021- 4/2022

• Provided exceptional customer service by troubleshooting software issues primarily via phone in a remote call center for payroll and accounting software

• Utilized remote screen sharing to effectively diagnose and resolve software issues and conducted demonstrations with clients for Accounting CS program features and processes

• Logged all calls and followed up with corresponding email tickets, ensuring accurate tracking of each issue

• Escalated certain software bugs to the development team for future updates

• Assisted customers with complex issues, including software and Microsoft SQL server reinstallation, database setup, data restoration and backup, and troubleshooting electronic formatting, filing, and processing of various forms during the winter business tax season

• Customized various forms, tax documents, reports, and payroll forms, such as checks and pay stubs, to meet client and employee requirements

• Demonstrated how to create and modify documents and worked with customers to send and restore their firm and client databases via secure file transfers

• Utilized technical expertise, attention to detail, and exceptional customer service skills to effectively support customers and ensure their satisfaction with the software.

Graphic Designer (independent contractor) Saint Paul, MN

02/2010-Current

Conceptualized and designed visual assets for various projects, including print and digital media.

• Utilized Adobe Master Suite to create high-quality designs that met client specifications and project requirements.

• Designed logos that effectively conveyed brand identity and messaging.

• Edited videos to enhance their visual appeal and impact, incorporating special effects and motion graphics as needed.

• Manipulated photos to improve their quality, composition, and overall impact.

• Developed visual effects that added depth and dimension to video and other multimedia content.

• Worked collaboratively with clients and colleagues to ensure that all design work met project goals and expectations.

• Maintained a high level of attention to detail and quality control, ensuring that all work met established standards and guidelines.

• Stayed current with industry trends and best practices to continuously improve skills and design techniques.

Warehouse Record Center Specialist (contractor) Acro Corp Eagan, MN

02/2019-10/2019

• Successfully managed the inventory of files, folders, and documents for various high-profile clients such as Wells Fargo, US Bank, Fairview, medical institutions, and law firms.

• Efficiently picked files and documents from shelved boxes, applied labels, and stacked them on shelf carts for scanning, verification, shipping, or shredding at destruction plants.

• Spearheaded several special projects, including the consolidation of health records from various Fairview medical clinic locations, ensuring proper labeling, inventory management, palletizing, and truck loading.

• Ensured compliance with FBI regulations by meticulously managing receipts of MoneyGram transfers, tracking them by date and store locations.

• Maintained a safe and organized warehouse by using scanners to input labeled boxes into designated shelf sections, examining and re-boxing damaged boxes, and keeping customer's documents secure.

Business Development Representative (contractor) Thomson Reuters / Eagan, MN 04/2018 to 08/2018

Managed and organized contacts and accounts using Salesforce.

• Tracked progress of leads through the sales pipeline and forecasted sales.

• Monitored and updated sales activities in Salesforce, including phone calls, emails, and meetings.

• Conducted outbound calls to generate new business and create additional accounts.

• Collaborated with sales representatives and other stakeholders to achieve sales targets and meet client needs.

• Scheduled appointments with potential clients and followed up in a timely manner.

• Analyzed and prioritized leads based on potential for success and maintained relationships with clients.

• Trained team members on Salesforce usage and provided ongoing support.

• Developed and executed effective sales strategies using Salesforce.

• Maintained accuracy of lead and opportunity data in Salesforce.

• Developed and implemented Salesforce reporting and analytics tools to monitor key performance indicators.

• Collaborated with cross-functional teams to drive revenue growth and increase customer satisfaction.

• Participated in Salesforce training programs to stay up-to-date on best practices.

Sales Representative Convergys/ Dish Network Eagan, MN 10/2016 to 12/2017

• Provided exceptional customer service through inbound sales calls at Dish Network in a PCI compliant environment.

• Acquired detailed customer information, performed credit checks, and processed secure payments during the sales process.

• Handled objections and concerns expertly and maintained a strong commitment to customer satisfaction.

• Sold satellite TV, internet services from various providers, and Sling TV with an in-depth understanding of the company's products and services.

• Consistently exceeded sales quotas by using excellent communication skills and a personable approach.

• Built strong relationships with customers and earned their trust to provide tailored recommendations that met their specific needs.

• Conducted diligent research and utilized deep understanding of Dish Network's offerings to help customers make informed purchase decisions, leading to a high rate of customer retention.

• Played a crucial role in the company's success by leveraging extensive knowledge of Dish Network's products and services, along with exceptional sales and customer service skills.

Assistant Manager/ Walser D.B.A. Choice Auto Rental /Eden Prairie, MN/ December 2010 to November 2015

• Responsible for transportation, maintenance, and preservation of rental vehicles.

• Provided hands-on instruction and training to employees for efficient handling and care of vehicles.

• Optimized vehicle allocation and placement process through effective coordination and communication with team members.

• Collaborated with affiliated businesses to provide personalized recommendations and solutions to meet customer needs.

• Conducted commercial transactions, data entry, and record-keeping to expedite business functionality and drive heightened performance.

• Managed relationships with insurance companies, including handling direct billing, rental authorizations, and optimizing inter-company exchanges.

• Worked closely with insurance providers to ensure efficient and effective billing and claims processes, resulting in higher customer satisfaction.

• Played a key role in maintaining the company's reputation as a leading provider of rental vehicles through attention to detail, effective communication, and commitment to customer satisfaction.

Tutor/Mentor/ Rasmussen College / Eagan, MN/ July 2010 to November 2010

• Provided academic support to college students by answering questions, assisting with homework, and offering feedback on projects and assignments.

• Specialized in essay formatting, writing, and A.P.A. citation, as well as research and computer literacy.

• Offered tutorial demonstrations and suggestions for program functionality to help students better understand course material.

• Collaborated with students to identify areas of weakness and develop strategies to improve their academic performance.

• Maintained a positive and supportive learning environment by demonstrating patience, empathy, and a commitment to student success.

Education

A.A.S. Degree in Computer Science Rasmussen College - Eagan, MN

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