Shafaq Khan

**** ******* ***** ***, ********** CA 95835

adym5x@r.postjobfree.com, Cell Phone 415-***-**** EXPERIENCE

Administrator

Careon Healthcare Inc (Sacramento, CA) June 27th, 2022 – March 24th 2023

• Responsible of day-to-day operations.

• Establishing and maintaining effective channels of communication.

• Complying with CMS, CDPH and CHAP regulations.

• Recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels.

• Directing and monitoring organizational performance improvement.

• Assuring appropriate staff supervision during all operating hours.

• Ensuring staff development including orientation, Inservice education, continuing education, and evaluation of staff.

• Planning, directing, and evaluating operations to ensure the provision of adequate and appropriate care and services.

• Budgeting and financial planning.

• Coordinating with Marketers and planning marketing strategies.

• Fiscal planning, budgeting, and management of operations in accordance with fiscal parameters.

• Assuring that skilled nursing and other therapeutic services furnished are under the supervision and direction of a physician or registered nurse.

• Ensuring the accuracy of public information materials and activities.

• Informing the governing body and staff of current organizational, community, and industry trends.

• Implementing governing body directives and ensuring that appropriate service policies are developed and implemented.

• Demonstrates good communications and public relations skills.

• Maintain and process all the agency’s license and certification. Manager/Assistant Administrator/HR Assistant

Careon Healthcare Bay Area Inc (Sacramento, CA) Aug 16th, 2021 – March 24th, 2023

• Assist Administrator in establishing and maintaining effective channels of communication.

• Assist with directing and monitoring organizational performance improvement.

• Assisting Administrator in staff supervision during all operating hours.

• Order, maintain and organize medical and office supplies.

• Handle all the shipments and mail.

• Assisting in interviewing and hiring process of new candidates.

• Responsible for informing staff of any changes, updates, etc., regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Program Director, Director of Clinical Services and/or Administrator.

• Assisting Office Administrator and Nurse Administrator as required.

• Communicates effectively on the telephone with patients, families, and staff. 2 Page

• Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.

• Tracks admission, discharge, case conferences, certification, and re-certification dates on all patients.

• Responsible for assisting with audits of patient information.

• Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.

• Responsible for gathering and recording staff members’ daily records, i.e., mileage, visit times, etc. and maintaining HR documents on file and in Kinnser (Wellsky software).

• Create employee’s login in Kinnser (Wellsky software).and Google suite and assign their roles.

• Assist Administrator in recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels.

• Assist Administrator in ensuring staff development including orientation, Inservice education, continuing education, and evaluation of staff.

• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator.

Corporate Service Assistant/Administration

Morgan Stanley/RR Donnelley (San Francisco, CA) January 2020-July 2021

• Assist Facility Coordinator, Vice President and Western Region Manager of RR Donnelley to serve all the clients.

• Setup and coordinate meeting and conference rooms; maintain conference rooms after meeting.

• Perform all the procedures of scheduling visitors and vendors through Vernado (Software) and create tickets for maintenance issues.

• Performs key ops procedures on office reprographics equipment and place service calls as required.

• Receive, process and fulfill orders through InsideTrack (Software).

• Maintain inventory of office supplies and order supplies when needed using Ariba (software).

• Coordinate work orders, vendors, and purchase orders.

• Meet and greet clients and visitors as needed.

• Create and modify documents and prepare reports using Microsoft Office.

• Follow procedures to run print jobs, punch, and bind printed materials.

• Receive, sort and deliver incoming mail. Prepare overnight deliveries, affixes postage to outgoing mail, and maintain records on Postage using Sendsuite Software.

• Perform regular mail run.

• Coordinate messenger services and deliveries.

• Perform other duties as needed including coverage for other business service functions at the site

• Perform general clerical duties such as photocopying, mailing and filing. 3 Page

• Handle sensitive and /or confidential documents and information responsibly and with integrity.

• Ensure all work is performed according to client specifications, meeting and exceeding expectations.

• Deliver AD Hoc requests, support for specialty projects as required. Sales Consultant

Travelex Currency Exchange San Francisco International Airport August 2017 -June 2020

• Manage daily operational procedures such as location opening and closing, inventory management and store appearance.

• Enter all required data of sales and procedure into RTS Currency Exchange Software.

• Respond to customer’s inquiries in person, written and over the phone.

• Work independently and as a team to meet local and regional sales target with company incentive plans.

• Mange the entire location in a fast-pace environment and promote products and services to clients and potential customers.

• Able to get required information from the customer and enter in the system carefully and accurately.

• Organizing and filling all the documents, transactions receipts and credit card receipts properly.

Sales Associate

JCPenney San Bruno, Ca April 2016-December 2019

• Opening and closing terminals. Maintain Cash in registers.

• Be familiar with all the POS (Point of Sale) software’s functions and troubleshooting.

• Keep department and customer service desk organized and clean.

• Assisting and directing phone inquiries.

• Greet customers and help them with their online and in-store orders.

• Providing outstanding customer service.

Office Assistant Position:

Crossroads Homecare and Hospice San Francisco, Ca June 2009 – Nov 2009

• Receiving and routing phone calls. Serve Patient and Nurses by answering their questions, forwarding messages, keep them informed and confirm their visits.

• Maintain office and medical supplies by checking stock to determine inventory levels and keep them organized. Handle all the shipments and mail.

• Maintaining equipment by completing preventive maintenance, troubleshooting failures, calling for repair, monitoring equipment operations.

• Data entry and organize, update and maintain patient record.

• Update Nurses Folders and maintain Patient information. Prepare and provide packages for a new patient.

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• Background checking, scheduling interviews, calling previous employers and updating packages for new employees.

• Preparing conference room for weekly meetings for Administrators, nurses, doctors and therapists.

• Assisting Office Administrator, Nurse Administrator, Accounting Managers and Nurses. Receptionist and Data Entry Clerk (Volunteer)

American Red Cross San Francisco, CA April 2009 – June 2009

• Receiving and routing phone calls to various departments according to the nature of the call and provide information about the organization to callers.

• Customer Service - greeting and attending to the needs of clients and directing them to correct personnel.

• Scheduling appointments.

• Distribute and send mail.

• Data entry into Learning Management System and general office filing. Medical Assistant (On Call)

St. Mary’s Medical Center (Pacific Laparoscopy Dept)San Francisco, CA Oct 2008 – June 2009

• Take Vital Signs and room Patients. Take pictures of the patients for Physician and Physician Assistant to help understand their progress.

• Preparing maintain medical records on Charts and NexTech (software). Maintain all the charts according the schedules.

• Attend phone calls and schedule appointments. Maintain office supply.

• Mail out lab results, lab order slips and letters to the patient. Send, receive and Sort out receiving fax. Data Entry

• Prepare the Video room for the patient to show them Videos about Surgery and Nutrition.

• Call Personal Care Physicians of the patients to retrieve their History and Physical.

• Provide good customer service to the patients. Have excellent communication with patients. Assist Physician and Nurse in monthly group support meeting. Volunteer Medical Assistant

Downtown Medical Center San Francisco, CA Mar 2008 – Apr 2008

• Provided general clerical support and customer service as the point of contact for the front reception area.

• Answered general questions and coordinated lab result delivery for staff.

• Charted patient prescriptions in patient files.

• Maintained and organized lab results for patient files.

• Photocopied patient’s records, lab results, and medical information for billing purposes as well as progress reports, assisted medical staff in locating and filing patient files. EDUCATION

APWA Govt. College for Women (Karachi, Pakistan)

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• Bachelor of Science in Pre-Medical

Heald College (San Francisco, CA)

• Associate in Applied Science Degree in Medical Assisting (Grad Date January 2009)

• Dean’s List Award; GPA 3.80

• Recognized for Perfect Attendance

• Student Mentor Award

• HIPAA Certified

Top Performer Award 2018 from Travelex Currency Services

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