TAKISHA F WILLIAMS

909-***-****– mailto:adym5w@r.postjobfree.com– LinkedIn Profile – Ontario, CA 91762 SUMMARY

To obtain a Healthcare position with the potential for growth and advancement, l have over 15 years’ experience in biller/collector and customer service skills, I am currently seeking a position that will allow me to utilize my skills and experience in a fast-paced and collaborative environment. ACADEMIC CREDENTIALS

NORTH-WEST COLLEGE – Pasadena, CA Feb. 1996 Certificate – Medical Billing/Collections PROFESSIONAL BACKGROUND

MEDIX STAFFING AGENCY -ONTARIO,CA November 2020-Present TEMPORARY ASSIGNMENTS WITH -COVID CLINIC AND CITY OF HOPE MEDICAL CENTER Assist Patients Scheduling Appointments

Provide Discount For First Responder

Provide Refund If Wrong Service Was Booked In Error Train New Hires

Assist Supervisor With New Hire Paperwork

POMONA VALLEY HOSPITAL MEDICAL CENTER -POMONA, CA JUNE 2019-AUGUST 2020 ER ADMITTINGREPRESENTATIVE

Interview Patients

Establish Patient Record With Demographic And Financial Information Identifies Insurance Codes

Obtain Consents

Obtain Authorizations

Advise Patients Of Co-Pays

Effective oral and interpersonal skills

Register Patients On Wow And Complete Check-In Process EMERGENCY GROUPS OFFICE/BRAULT- SAN DIMAS, CA NOVEMBER2018-APRIL 2019 PATIENT SERVICES REPRESENTATIVE

● Answer high volume of calls efficiently and in a professional manner.

● Assist patients with billing concerns and explain bill to patients.

● Obtain and verify demographic and insurance information

● Review EOB and contract to verify we received correct payment from insurance.

● Resolve complex account issues from patients and staff.

● Run credit card reports daily for clarification. Process patient credit card payments.

● Process patient adjustments for courtesy discounts.

● Review contract summary for accuracy in payment for patient and insurance.

● Submit appeals to insurance if claim is underpaid. KAISER PERMANENTE– Pasadena, CA October 2006 – October 2018 TEAM LEAD/COLLECTOR/SUBJECT MEDICAL EXPERT

● Handle a high volume of incoming/outgoing calls.

● Offer financial assistance for charity program.

● Set up payment plans and offer settlement discounts.

● Verify medical insurance and add insurance coverage.

● Assist patients in explaining their insurance plan.

● Work on A/R over 90 days

● Review accounts for possible collections

● Process patient’s payments with credit card or electronic check.

● Train new employees new or transfer to the department.

● Review EOB from other insurance companies for correct payment.

● Assist employees with assistance on accounts

● Lead in charge on floor when management is not available. HOSPITAL EMPLOYEE LABOR POOL – Cypress, CA March 2005- July 2006 MEDICAL COLLECTOR/ PATIENT REPRESENTATIVE

● Work aging reports

● Review EOB for correct payment according to contract

~ Outstanding References Available Upon Request ~

● Answer patient calls and assist in explanation of bill

● Call insurances regarding underpayment and status of appeal

● Handled billing and collections for various hospitals COMPLETE RESOURCE STAFFING – Monrovia, CA April 2004 –March 2005 COLLECTOR/ CUSTOMER SERVICE REPRESENTATIVE

● Work aging reports.

● Review accounts for possible collections

● Process patient refunds

● Handle high volume of incoming/outgoing calls

● Process patient payments, adjustments to patient accounts.

● Review EOB for clarification and accuracy.

● Reviewed incoming patient correspondence and processed accordingly

● Explain payment plans to member and review co-pays

● Worked various temporary assignments with agency. QUALIFICATION HIGHLIGHTS

Technical Skills: Microsoft Office Suite (Word, Outlook,)

● A strong sense of duty, manifested through dedicated performance in client services and administration ● Highly adaptable to a multitude of different circumstances/roles across industries.

● Excellent time management skills, effective in prioritizing multiple projects in fast-paced environments. ● Energetic personality with strong social, written, and verbal communication skills.

● Perform well within a team and independently.

~ Outstanding References Available Upon Request ~

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