Customer Service IT Technician
Resume:
CURRICULUM VITAE FOR SIPHETFO CINISO KUNENE
P.O. Box D282 the Gables,
Physical Address: Nkhaba
Email Id: ***************@*****.***
Mobile no. +268-********/79705804
PERSONAL INFORMATION
NAME Siphetfo Ciniso Kunene
GENDER Male
NATIONALITY Swazi
DATE OF BIRTH 15th April 1996.
MARITAL STATUS single.
LANGUAGES KNOWN English and SiSwati.
CRIMINAL RECORD none
ESWATINI ID-NUMBER 960**********
DRIVER’S LICENSE Light Duty
YEAR OF ISSUE September 2016
OWN TRANSPORT none
HOBBIES Playing volleyball, Networking and Surfing The internet.
CAREER OBJECTIVE
To obtain a challenging position in the area of System Administrator and strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my logical and reasoning abilities in the best possible way for the fulfillment of personal and organizational goals.
EDUCATIONAL QUALIFICATION
Engwazini Catholic Primary School (2002 - 2008)
Saint Paul’s Methodist High School (2009 - 2014)
Institute of Development Management (IDM) (2017 - 2019)
PROFESSIONAL QUALIFICATION
Educational background:- : Completed Information Technology
Diploma from IDM Eswatini.
SKILL INFORMATION
OPERATING SYSTEM : Windows 10, Windows 8,windows 7
Windows XP, Windows
Windows Server 2003- 2008; Vista.
KNOWLEDEG ABOUT NETWORK : Network Essential
HARDWARE : Pc-hardware, Laptops, Servers.
SYSTEM ADMINISTRATION : MCSA
ROUTER FUNDAMENTALS : CCNA
DESKTOP ROLE:-
Well Versed with:
MICROSOFT operating system(MS- 2000, XP, Vista, Windows 7, Ubuntu)
Configuration and troubleshooting the system.
MS – Outlook 2003/2007 configuration and troubleshooting.
Hardware troubleshooting.
Applying group policy to the systems.
A beginner with D.bit and QuickBooks.
Microsoft office – excel, word, publisher, PowerPoint.
SERVER ROLE: -
Well Versed with:
Configuration and troubleshooting the Server system.
MICROSOFT Server operating system(MS- 2000, 2003, 2008)
DNS creation, DHCP creation, Domain controller
File and folder Permission for Authenticated Users in servers.
ANTIVIRUS WORKED ON:-
Smadav Anti-virus
Kasper
Avast Antivirus
WORK EXPERIENCE
1.IT Technician (intern): (ENHI) ESwatini Nazarene Health Institution
Company: Raleigh Fitkin Memorial Hospital Franchisee: IT office
Site: Manzini, Eswatini
Duration: 22 March 2019 to 22 August 2019 Designation: IT Technician.
JOB RESPONSIBILITY
Configuring as well as troubleshooting of MS-Outlook, Printers, remotely.
Installations of various operating systems like, Win XP Professional, Win 7,8,10 Win 2008 Server, Win server 2008 etc.
Software related Patch deployment through LANDesk Server.
On Call Technical support to remote location across all Nazarene clinics.
Updating OS Security and Software patches from the LANDesk server to the Client system, monitoring the systems for up.
Configure Wireless & Data card Installation on Laptop.
Installation & Configuration SAP application.
Configuring mails on BlackBerry & IPAD.
Handling some multimedia activities in the institution.
Setting up and configuring WI-FI routers and telephones
Handling spreadsheets on excel and formulating databases on publisher.
2.DRIVER
Company: Mhlatase Milling Site: Nkhaba (Hhohho), ESwatini
Duration: January 2017 to Present Designation: Driver.
JOB RESPONSIBILITY
Collecting and delivering maize and mealie meal from schools and also domestically on weekends.
3.CUSTOMER SERVICE AGNET
Company: Eswatini Mobile
Site: Nkhaba (Hhohho), ESwatini
Duration: March 2021 to May 2021
Designation: Agent
JOB RESPONSIBILITY
Registering and selling new customers sim cards and selling Eswatini Mobile airtime.
4.I T OFFICER (VOLUNTEER)
Company: CHUZASHA INVESTEMNTS
Site: Nkhaba (Hhohho), ESwatini
Duration: May 2021 to present
Designation: I.T specialist
JOB RESPONSIBILITY
Handling all IT operations for the company including making presentations, making memos, designing and creating flyers, dealing with spreadsheets and finances on excel.
REFERENCES
Mncedisi Msibi
IDM ESwatini (Lecturer)
Mpendulo Dlamini RFM (IT)
Mr. Ayanda Khoza
I.T. Officer (CIC Eswatini)
Mr. Innocent Gama
Director
Chuzasha Investment
Dr. A. S. Shabangu
Mentor
Manager (Mhlatase milling)
Senior Medical Doctor (Ekuphileni Clinic)
+268-********/ 79799024
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