Customer Service Data Entry
Resume:
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PROFESSIONAL SUMMARY
I'm a self-motivated, energetic, responsible and enthusiastic individual, I have an excellent communication skills in both Arabic & English, spoken and written, and furthermore I have brilliant customer service skills and management skills . I'm seeking a job where I can implement and develop my skills. I always give highest priority in keeping confidential information of the organization.
CORE QUALIFICATIONS
MS Office with typing skills: 45W / per minutes in both (Arabic & English)
Ability to work under pressure
Confidence Manner
Good time management skills
Excellent Communication Skills
Problem Solving
Accurate and Collaborate with Team
Customer Care and Dealing with Complaints
Hardworking and Self-Confident
Ability to work on own initiative and as part of a team
Strength
Associate myself with an organization which has the potential structured of providing both career growth and personal development.
Increase the satisfaction of the organization's clients by means of service and building a relationship between clients and the organization.
REFERENCES
References All References Available Upon Request.
LANGUAGES
Arabic & English
Asha Hassan
Mohamed
****.*********@*****.***
Abu Dhabi, UAE
EXPERIENCE
06/2022 – 02/2023
National Health Insurance Company, DAMAN
Temporary as Customer Service Agent
Maintain a good relationship with all clients and seek support where necessary
Act as a translator as required
Report incidents/issues that may be of interest to the Team Leader
Taking care of processing different kind of Insurance benefits
Ensuring the documents required as per clients and companies benefits requirements
Maintaining with the updates of the insurance policy
01/2021 - 02/2021
Khwarizmi International College
Receptionist
Handling incoming and outgoing calls and direct them to the concerned persons
Welcome the Customers, and guide them to the concerned person or departments
Maintain reception area and all common areas in a clean and tidy manner
Reply to any incoming email in time and follow up
Work Experience …
Continued …
Communicate with my colleagues to meet the students' academic and administrative demands
Facilitate students' demands and questions through effective communication with the academic and administrative staff of the college.
02/2007 - 05/2018
National Health Insurance Company, DAMAN
Senior Sales Operation
Responsible for achieving personal & operational targets, new business and contributing in team target achievement
Execute enrolment, Renewal and endorsements tasks received from customer in analyzing clarification reports
Implement and follow the sales operations departments' specified policies and procedures
Verify members' eligibility and document completion, issue policies and complete system requirements to create members
Effectively communicate with all stakeholders (internal and external) to achieve positive results
Build positive relationships with large corporate groups (Customer oriented relations)
Solve customer issues with efficiency and positive results.
03/2006 - 06/2006
Abu Dhabi Commercial Bank
Admin Assistant & Data Entry Operator
Welcome Customers, Receive their documents and guide them to the concerned departments
Translation documents from Arabic to English and vice versa
Prepare the documents, be sure that all information and details is accurate
Take the necessary information and transferred it as a database by using the keyboard
Work Experience …
Continued …
Maintain the general office filing system (soft and hard copy)
Preparing and disseminating correspondence, memos and forms
Assist in preparing presentation, as requested, to ensure timely and effective support
Answer telephone calls and give appropriate information and answers to the people who request and try to help them with their question
Search of any material that requested for any subject from the internet
11/2005 - 02/2006
Municipality Of Abu Dhabi
Data Entry Operator & Admin Assistant
Typing the requested information in computer in time with fluency speed and accurately, delivering the expected target
Maintain the electronic filing system of all relevant documentation in order to facilitate future referencing and easy accessibility
Prepare the documents, be sure that including all the requirements
Take the necessary information and transferred it as a database by using the keyboard
Make sure all information is accurate.
06/2000 - 06/2001
K.M.C International
Secretary
Duties:
Instrumental in handling data entry and typing jobs/ typing assignments of the company within time, having good typing speed with accuracy
Handled day-to-day general correspondences like typing letters, emails, reports and tabulations furthermore managing & handling all data of employees efficiently
Reply to any incoming email in time and follow up.
10/2002 - 01/0001
Al Omda Typing Office
Customer Service & Data Entry Operator
Main Duties:
Dealing with the Customers face to face
Collecting and preparing needed documents, and be sure to include all the requirements
Take the necessary information and transferred it as a database by using the keyboard
Make sure all information is accurate.
EDUCATION
May 1997
Abu Dhabi Computer Institute
Computer Course Certificate
May 2020
Al Khwarizmi International College
Bachelor: Business Administration
July 1996
Care Institute of Educational & Management
English Course Certificate
Feb 1997
Abu Dhabi Computer Institute
Services Secretary Course Certificate
2000
Haneen Secondary High School
Secondary School Certificate
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