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PROFESSIONAL SUMMARY

I'm a self-motivated, energetic, responsible and enthusiastic individual, I have an excellent communication skills in both Arabic & English, spoken and written, and furthermore I have brilliant customer service skills and management skills . I'm seeking a job where I can implement and develop my skills. I always give highest priority in keeping confidential information of the organization.

CORE QUALIFICATIONS

MS Office with typing skills: 45W / per minutes in both (Arabic & English)

Ability to work under pressure

Confidence Manner

Good time management skills

Excellent Communication Skills

Problem Solving

Accurate and Collaborate with Team

Customer Care and Dealing with Complaints

Hardworking and Self-Confident

Ability to work on own initiative and as part of a team

Strength

Associate myself with an organization which has the potential structured of providing both career growth and personal development.

Increase the satisfaction of the organization's clients by means of service and building a relationship between clients and the organization.

REFERENCES

References All References Available Upon Request.

LANGUAGES

Arabic & English

Asha Hassan

Mohamed

971*********

adym58@r.postjobfree.com

Abu Dhabi, UAE

EXPERIENCE

06/2022 – 02/2023

National Health Insurance Company, DAMAN

Temporary as Customer Service Agent

Maintain a good relationship with all clients and seek support where necessary

Act as a translator as required

Report incidents/issues that may be of interest to the Team Leader

Taking care of processing different kind of Insurance benefits

Ensuring the documents required as per clients and companies benefits requirements

Maintaining with the updates of the insurance policy

01/2021 - 02/2021

Khwarizmi International College

Receptionist

Handling incoming and outgoing calls and direct them to the concerned persons

Welcome the Customers, and guide them to the concerned person or departments

Maintain reception area and all common areas in a clean and tidy manner

Reply to any incoming email in time and follow up

Work Experience …

Continued …

Communicate with my colleagues to meet the students' academic and administrative demands

Facilitate students' demands and questions through effective communication with the academic and administrative staff of the college.

02/2007 - 05/2018

National Health Insurance Company, DAMAN

Senior Sales Operation

Responsible for achieving personal & operational targets, new business and contributing in team target achievement

Execute enrolment, Renewal and endorsements tasks received from customer in analyzing clarification reports

Implement and follow the sales operations departments' specified policies and procedures

Verify members' eligibility and document completion, issue policies and complete system requirements to create members

Effectively communicate with all stakeholders (internal and external) to achieve positive results

Build positive relationships with large corporate groups (Customer oriented relations)

Solve customer issues with efficiency and positive results.

03/2006 - 06/2006

Abu Dhabi Commercial Bank

Admin Assistant & Data Entry Operator

Welcome Customers, Receive their documents and guide them to the concerned departments

Translation documents from Arabic to English and vice versa

Prepare the documents, be sure that all information and details is accurate

Take the necessary information and transferred it as a database by using the keyboard

Work Experience …

Continued …

Maintain the general office filing system (soft and hard copy)

Preparing and disseminating correspondence, memos and forms

Assist in preparing presentation, as requested, to ensure timely and effective support

Answer telephone calls and give appropriate information and answers to the people who request and try to help them with their question

Search of any material that requested for any subject from the internet

11/2005 - 02/2006

Municipality Of Abu Dhabi

Data Entry Operator & Admin Assistant

Typing the requested information in computer in time with fluency speed and accurately, delivering the expected target

Maintain the electronic filing system of all relevant documentation in order to facilitate future referencing and easy accessibility

Prepare the documents, be sure that including all the requirements

Take the necessary information and transferred it as a database by using the keyboard

Make sure all information is accurate.

06/2000 - 06/2001

K.M.C International

Secretary

Duties:

Instrumental in handling data entry and typing jobs/ typing assignments of the company within time, having good typing speed with accuracy

Handled day-to-day general correspondences like typing letters, emails, reports and tabulations furthermore managing & handling all data of employees efficiently

Reply to any incoming email in time and follow up.

10/2002 - 01/0001

Al Omda Typing Office

Customer Service & Data Entry Operator

Main Duties:

Dealing with the Customers face to face

Collecting and preparing needed documents, and be sure to include all the requirements

Take the necessary information and transferred it as a database by using the keyboard

Make sure all information is accurate.

EDUCATION

May 1997

Abu Dhabi Computer Institute

Computer Course Certificate

May 2020

Al Khwarizmi International College

Bachelor: Business Administration

July 1996

Care Institute of Educational & Management

English Course Certificate

Feb 1997

Abu Dhabi Computer Institute

Services Secretary Course Certificate

2000

Haneen Secondary High School

Secondary School Certificate

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