Human Resources Quality Assurance

Rolland Catton

217-***-**** East Peoria, IL ***** ****************@***.***

Organizational Development/Human Resources Professional

Specializing In: Strategic Planning, Operations, Customer Satisfaction, Organizational Effectiveness, Quality Assurance

Strategic, results-driven manager with more than 20 years of leading large-scale operations in retail, finance and heavy equipment manufacturing sectors. Recognized leader, possessing strong planning, organizational development, operations and team building skills. Demonstrated successes in building productive operations across multiple business sectors requiring in-depth knowledge of HR policies, business operations and quality assurance practices.

Key Strengths and Competencies

Organizational Effectiveness Human Resource Investigations Performance Management Marketing & Sales

Labor Law Comp & Benefits Succession Planning Employee Separations FMLA

PeopleSoft Applications KRONOS Microsoft Office Suite -- Word, Excel, PowerPoint, Access

Budgeting Process Six Sigma/Lean CPS Supply Chain Management VOC/VOB LNPI

Professional Overview

Caterpillar, Inc.

Distribution Supervisor 06/2011 to 11/2014

Logistics Engineer 11/2010 to 05/2011

Managed over 40 associates utilizing Caterpillar CPS processes to establish a cost-effective production line through standard work processes.

Controlled in-stocks, shrink, payroll and logistics resulting in exceeding quarterly goals.

Analyzed the incoming/outgoing parts shipments to prevent line production interruption.

Trained the support group and removed roadblocks by standard work and CPS improvements.

Directed all operational processes while improving cost-effective standards through best practices.

Key Achievements

Improved the safety of the workforce by setting up new standards in the workplace.

oDocumented zero recordable injury time in 2 years, near misses reduced by 38%.

Put into place new store to stock procedures for our Hi Rise.

oEstablished daily and weekly performance standards and objectives to include productivity measurements as measured time studies. Provided hourly results on a CPS metric board.

oReduced the amount of overtime from 84 hours a week to 16 hours.

Developed an audit team and implemented controls for inventory and logistics to address in-stock issues.

oExceeded company goals of driving out of stocks from 002% to .00001 %, addressing the IRA issue.

Managed a Six Sigma project that improved the store’s inventory and logistics performances to standard.

H&R Block

District Manager 08/2007 to 10/2010

Managed over 100 associates; oversaw all facets of business operations including, full P&L, marketing, sales, hiring, office operations, finance and budgets for a $20M district.

Hired and trained new tax professionals and scheduled yearly update training on new tax law.

Developed a district customer service team in Springfield to maximize client satisfaction and revenues.

Key Achievement

Achieved $22M in sales for 2010, the highest in three years.

The Home Depot, Jacksonville, IL

Store Manager 2004 to 2007

Managed over 120 associates while overseeing all bookkeeping, logistics, and inventory management for a $45M retail store.

Supervised all aspects of day-to-day operations, while maintaining profitability, store morale and compliance.

Monitored the succession, planning process and development of associates for future leadership roles.

Key Achievements

Consistently achieved audit ratings above 90%.

Exceeded quarterly and yearly sales and inventory goals by between 25% – 40% year-over- year.

Operations Manager, St. Louis, MO 2001 to 2004

Directed operational processes while improving cost-effective standards through best practices.

Managed over 80 associates while maintaining store metrics and controlling inventory and logistics.

Key Achievements

Developed a district audit team in St. Louis implementing controls for inventory and logistics in stores to address shrink and in-stock issues. Store exceeded company goals quarterly.

Human Resources Manager, St. Louis, MO 1999 to 2001

Managed new hire on-boarding, training schedules, annual benefit open enrollment and work schedule maintenance in KRONOS system.

Key Achievements

Developed and monitored performance improvement plans for underperforming associates.

oAchieved lowest store associate turnover in the district through training and succession planning.

Additional Experience

K-Mart Corporation

District Loss Prevention Manager

Controlled the profit and loss in 35 stores across five states.

Managed all aspects of loss prevention controls and human resource investigations including employee theft and HR-related investigations involving retaliation and harassment.

Handled all new hire and incumbent employee training in loss prevention and in-stock policies and procedures.

Education & Professional Development

Business Management and Criminal Justice

Illinois Central College, East Peoria, IL

Six Sigma Green Belt Certification

Caterpillar Production Systems

Affiliations

Toastmaster’s International

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