Customer Service Front Desk
Resume:
Shushanna Hudson
Lithonia, GA *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
SALES & SVCS/DISTRIBUTION ASSOCIATE/ SHOP STEWARD
United States Postal Service - Snellville, GA
July 2018 to December 2022
Greet each customer as they enter the store complete customer transactions and make sure the experience is a pleasant and outstanding one Receive parcels, scan, ship, clean and organized work area. Security Officer
Allied Universal Security Services, Systems and Solutions - Brooklyn, NY December 2018 to July 2019
• Patrolling floors, doing fire safety rounds to make sure all floors are safe and secure, checking all clients to make sure they are not bringing in any weapons in the facility. Also to make sure there are no altercation between clients and other clients or staff and client. Checking clients in and out the facility, monitoring the CCTV for any incidents.
CALL CENTER REPRESENTATIVES
CallVista - Rochester, NY
November 2017 to June 2018
• Greet each customer pleasantly as i answer the phone,look up customer account and explained to the customer the status of there account. handle all their toll and citation transaction.
• Gained a level of expertise and is able to explained to the information to the clients.
• Gained my clients trust in order to access their account and better assist all their needs. CSR - Customer Service Representative
Lee county / Leeway - Fort Myers, FL
September 2017 to November 2017
• Greet each customer pleasantly as i answer the phone, explained where is it that they are calling. look up customer account and explained to the customer the status of there account. handle all their toll and citation transaction.
• Gained a level of expertise in how the toll works and is able to explained to the clients where they traveled. help over 100 customers a day.
• Gained my clients trust in order to access their account and better assist all 100 clients needs. Tech Support
Alorica - Fort Myers, FL
August 2017 to November 2017
I worked here as a Tech Support Agent.I answer call and help customer with either their TV, Laptop, Tablet, or Printer. Whether they have issues with turning on or they just don't work. i attempt to troubleshoot their product and if that doesn't work i connect them with the manufacturer.
• Accomplished the role of how to trouble shoot over 1000 different types of devices.
• Increased my ability to help over 200 clients.
Warehouse Worker
stellae international inc - New Hyde Park, NY
October 2013 to November 2016
Pick, pack, ship, received, label, priced, scanned and organized merchandise
• Accomplished in the use of power-point and excel. Use to to create over 200 pick slips a day to ship orders to customer.
• Speak with about 100 clients a day about their order status and the merchandise they are purchasing, also explaining when they will receive their parcel providing them with tracking. this help me in the area of my shipping expertise.
Jewelry Associate / CSR Lead
Kmart Corp. - New York, NY
August 2011 to June 2013
Greet each and every customer that came into the store. helping them with their orders and sizing.Taking credit card and merchandised payment using a cash register and a credit card machine.Cash handling, filing documents and also dealing with over e 100 customers each day and answering phone.making call to import companies and client including customer to inform them of the orders and warranties.Accomplished a growth in working here from being a jewelry associate and went on to become a front desk lead, which is more responsibility. assist over 100 customers a day.
• Increased my skills in how to deal with any of the 100 customer during any situation, whether it be angry customer are the polite ones by always smiling and keeping a positive attitude. Receptionist / Clerical
David.L.Gibbs Agency - New York, NY
January 2007 to October 2009
My job here was to answer phones, set up client appointments, take payments, do the billing and file all the necessary documents and prioritize them, and file them in folders for appointments.
• Gained a skill in billing, filling and sorting over 100 documents by performing my clerical duties each day.
Education
License in Home Health Aide
NewYork Career Training school - Far Rockaway, NY
April 2018 to April 2018
8 & 16 hour Certificate in Security
Vicado Security School - Queens, NY
October 2015 to October 2015
High school or equivalent in High school diploma
Martin Van Buren High School - Queens, NY
September 2005 to July 2008
Certified nursing assistant in Nursing
Queens, NY
Skills
• Customer Service, Customer Support, Sales (10+ years)
• Powerpoint/ Microsoft Word/ Excel (6 years)
• Cashier (8 years)
• Call Center (5 years)
• Clerical Experience (4 years)
• Time- Management (10+ years)
• Tech Support (3 years)
• Customer Care (3 years)
• Security (Less than 1 year)
• Fire Safety (Less than 1 year)
• Stocking (5 years)
• Organizational Skills (10+ years)
• Cash Handling (10+ years)
• Typing
• English
• Management
• Front Desk
• Microsoft Office
• CCTV
• Troubleshooting
• Surveillance
• Computer Operation
• Computer Skills
• Help Desk
• Driving
• Basic Math
• Data Entry
• Pricing
• Microsoft Windows
• Desktop Support
• Leadership
• Operating Systems
• Microsoft Windows Server
• Network Support
• Medical terminology
• Documentation review
• Data collection
• Records management
Certifications and Licenses
Security Guard License
December 2018 to January 2021
First Aid, CPR, AED
January 2019 to January 2021
F0-2
December 2018 to December 2021
Fire Guard for shelters citywide
HHA
April 2018 to Present
Certified home health aide.
CNA
April 2020 to Present
Certified nursing assistant
Non-CDL Class C
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