Medical Assistant Front Desk
Resume:
ROSA RODRIGUEZ
**********@*****.*** 561-***-**** Greenacres, FL 33463
Summary
First-class front desk with 20 years experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.
Skills
Listening skills
Effective planning
Appointment confirmation
Office supplies ordering
Recordkeeping
Front office management
Team collaboration
Customer assistance and interaction
Conflict management
Correspondence typing
Issue handling
Oral and writing communication
Meeting arrangements
Package and mail receipt
Email and telephone decorum
Cash transactions
Hospitality services
Microsoft Office
Fluent Spanish and English
Multi-Line Phone Systems
Billing and Coding
Experience
Front Desk Receptionist PhyNet Dermatology - Boynton Beach, FL 05/2021 - 03/2023
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patients to front desk and engaged in friendly conversations while conducting check-in and check-out process.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Completed basic bookkeeping and document filing.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Scheduled appointments and maintained and updated appointment calendars.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Investigated rejected and denied claims, correcting applicable coding.
Submitted clean claims to insurance companies electronically to secure payments.
Read through patient health data, history chart, physician diagnoses and treatments to gain understanding for coding purposes.
Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
Verified proper coding, sequencing of diagnoses and accuracy of surgery procedures.
Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Front Office Medical Assistant Pediactric Associates. - Boynton Beach, FL 06/2016 - 05/2021
Schedules appointment according to the office policies.
Greets patients and visitors in a courteous and helpful manner.
Check in /check out patients in a timely manner, including updating patient status in practice management system.
Update daily payment reconciliation, collecting copays according to the insurance plans requirements, ensuring insurance verification is completed and update in practice management system, post charges and payment within required timeframe, matches procedures with correct diagnosis.
Reconciles all daily/monthly charge reconciliation reports.
Sort and delivers mail, medical records and other correspondence .
Answer incoming calls, screen calls, receive and convert messages electronically, in writing and verbally ensure labs results, physician's reports, day sheets are properly placed, scan upload and distribute chart documents.
Verified insurance, complete referral authorization and provide patients with referrals information
Maintain work area and lobby in neat and orderly manner .
Participate in staff and educational meetings
Explained policies and procedures to visitors.
Office Manager Crest Haven Medical Center - 4320 Forest Hill Blvd, Fl 11/2003 - 09/2015
Administering, directing and coordinating activities relating to the operation of medical office including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair.
Management of employee schedules. Coordinated office meetings. Supervision of all front and back office task. Strives to achieve the goals set by the office budget, make order supplies front and back, manage the immunization inventory, maintains efficient patient flow
Education and Training
South Tech Academy Boynton Beach, FL 06/2014
Medical Coding And Billing
Ross Medical Education Center . West Palm Beach, FL 11/2003
Certificate Medical Assistant Program : Medical Assistant
Centro De Estudios Profesionales Cali, Colombia 05/1992
Bachelor of Arts: Computers Programmer
References
Dr. Marjorie Webster
Nancy Archeaga
Adelina Valle
Wendy Daunarummo
Contact this candidate