Gladys Marius

Award-winning customer service skills.

New Providence, Bahamas

adym2d@r.postjobfree.com

+1-242-***-****

PROFESSIONAL Organized and dependable candidate successful at managing multiple priorities SUMMARY with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience

Business Owner

Toys N US - Nassau BHS

September 2019 to Present

Driven retail professional with top-notch sales abilities, service-oriented nature, and an analytical approach to resolving customer problems

Sells adult toys and care products while adapting to new industry trends and changing customer desires Increased sales by 15% through consultative sales techniques and diligent attention to individual needs Knowledgeable about product merchandising, payment processing, and cleaning Dedication to customer satisfaction and loyalty through superior work ethic and organizational strengths Accepting and open to all types of kinks, sexualities, and people! Marketing Assistant

Legendary Executives - Anaheim, CA

July 2022 to November 2022

Provided administrative and clerical support to Marketing Managers and are Responsible for organizing events, contributing to the annual marketing plan, helping implement and monitor marketing campaigns handling correspondence, and assessing the effectiveness. coordinated schedules and appointments for sales team members tracked, collated, and maintained inventory of marketing materials Supervisor

Sandals Resorts International - BHS

November 2021 to July 2022

provides direction to the Customer Service Division by assigning, directing, and reviewing staff work. Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation.

Concierge Supervisor

Aliv - Nassau, BHS

January 2016 to January 2019

Selling phonesAssist Customers effectively by solving customer disputes Create and Maintains service reportsCoached, supported, and developed a team with the goal of continuous growth and skill improvementManaged over 50 customer calls per day and increased sales by 10% Cocktail Waitress

Nassau NP - Nassau, BHS

January 2014 to January 2015

Waitress poolside answering phonesGreeting Guests

Handling customer queries checked over 50 daily IDs to verify ages and uphold Company PoliciesUsed communication and problem-solving skills to resolve customer complaints and promote long-termloyaltyDetermined customer preferences to suggest appropriate cocktails and increased salesGreeted new customers, discussed specials, and took drink orders maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers asked customers for feedback, solved problems and filled drinks throughout the meal Purchasing Agent

Trinity Landscaping LTD - Freeport, BHS

January 2013 to January 2014

Drove sales productivityRestock Green HouseDeliver exceptional Customer ServiceAnswer PhonesHandle customer queries and issuesTracked inventory shipments and prepared spreadsheets detailing item information.Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase ordersCollaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales maintained complete documentation and records of all purchasing activitiesReviewed proposals, qualified vendors, and recommended optimal suppliers handled customs clearances and documentation to deliver goods in compliance with laws and regulations adjusted procedures to maximize department effectiveness implemented policies to reduce cost and eliminate waste Business Owner

First Class Travels - Freeport, BHS

January 2010 to January 2011

Put together realistic budgets based upon costs and fees for successfully operating businessConsulted with customers to assess needs and propose optimal solutions employed prompt decision-making and in-depth research to resolve issues trained and motivated employees to perform daily business functionsDevised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goalsProvided outstanding coaching to employees to boost productivity Information System Consultant

Pegasus Wireless - Freeport, BHS

January 2006 to January 2007

Improved operations through consistent hard work and dedication maintained energy and enthusiasm in a fast-paced environmentParticipated in team-building activities to enhance working relationships monitored company inventory to keep stock levels and databases updated Carried out day-day-day duties accurately and efficientlyDeveloped team communications and information for meetings proved successful working within tight deadlines and fast-paced atmosphereConducted research, gathered data from multiple sources, and presented results worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Saved

$500 by implementing cost-saving initiatives that addressed long-standing problems Education

High School Diploma

C.R. Walker Senior High, The Bahamas

June 2004

Skills

•

Research

•

Administrative Experience

•

Fluent

•

English

•

Cash Handling

•

Communication skills

•

Customer service

•

SKILLS Guest experiences Self-Motivated Teamwork and Collaboration Attention to Detail ActiveListening Decision Making Problem-Solving

•

Purchasing

•

Budgeting

•

Landscape Maintenance

•

Oracle

Languages

•

English - Fluent

•

Haitian Creole - Fluent

Contact this candidate