Help Desk Desktop Support

Timothy J. Stewart

410-***-**** / adym27@r.postjobfree.com

LinkedIn: www.linkedin.com/in/timothy-stewart-697247211/

SUMMARY

Skilled and highly motivated self-starter providing 20 years of IT expertise and a commitment to obtaining further expand knowledge and growth in the field in order t

Over 18 years of invaluable service and support as an IT analyst and consultant; building customer relationships and fostering an environment of trust through the successful resolution of a variety of technical issues.

Owner and operator of a reputable IT consulting firm servicing a diverse clientele of both small business and individual customers.

Job-Focused Skills & Experience Highlights

Windows; Mac OS and iOS

Proficient in web content editing and graphic design

Proficient with Microsoft software and 365 applications, including SharePoint, Project, and Azure environment

Cloud infrastructure

Networking Essentials: LAN’s, WAN’s, hubs, routers, network design and layouts; TCP-IP, FTP, Group policy operation; wireless and wired configurations.

MS Access and SQL Server proficient

Interpersonal (Soft) Skills

Able to quickly learn new software and technologies

Organized, detail-oriented, and able to meet strict deadlines

Very skilled at multitasking between daily duties and additional projects.

Strong work ethic; diligent and dependable

Works very well independently, but also as an active team member

8 years of experience working in virtual/remote settings

PROFESSIONAL EXPERIENCE

October 2003 – Present TS COMPUTING SERVICES Ellicott City, MD

Owner / IT Consultant

As an IT consultant for small business customers, I analyze and implement scalable technology solutions to enhance productivity and efficiency within their organizations. I provide technical support services that include but are not limited to:

oNetwork and Infrastructure setup and management

oAssessment and resolution of server, desktop, printer, phone and office equipment issues for 1+ onsite and remote end users

oResponding to management and staff inquiries onsite, via email or over the phone and providing assistance through remote services such as TeamViewer and Anydesk when needed

oEmail/Account migration, setup and maintenance as well as group policy management

oSoftware installation and imaging; Automation of data storage/backup; security

oDelivery and setup of new workstations and office equipment, including desktops, laptops, printers and VOIP phones

Provide personalized IT consulting and support services to residential customers both remotely and in person, assisting them with a range of hardware, software and mobile issues. I also supply product recommendations and conduct application and operational training sessions upon request.

September 2003 – June 2009 SOCIAL SECURITY ADMINISTRATION Woodlawn, MD

IT Specialist – Web Development Team

As an IT specialist and analyst for SSA’s Center for Information Technology (CIT), developed web applications using .NET, Active Server Pages (ASP), and SQL Server.

Supplied innovative solutions within the department by implementing new processes for testing, coding, and the development of intranet websites.

Supported and maintained existing active external sites and as well as internal pages and databases, and conducted extensive work in support of SSA’s Superbundle project across the OCO organization.

August 2002 – September 2003 UBID.COM REFURB CENTER Memphis, TN

Computer Repair Technician / Desktop Support

Tested and performed troubleshooting, repair and assembly of servers, desktops, laptops (PCs and Macs), printers, digital cameras, PDA’s etc. Tasks included but were not limited to:

oConfiguration testing, functional testing, systems evaluation, repair and imaging of workstations once they were operational.

oDownloaded software from mainframe servers to image units in accordance with licensing agreements.

oUsed Kirus Tracking system to process units through the company system from configuration testing to shipping.

oParticipated in Rollout-Refresh Projects for AXA Financial and Ferguson Inc.

September 2001 – August 2002 2001 Technologies Warren, MI

Computer Repair Technician / Desktop Support / Help Desk

Performed the assembly, troubleshooting, and repair of PC’s and laptops; configured, installed, and upgraded software; and installed peripheral devices and components.

Conducted Quality Assurance testing of systems for corporate customers to ensure they were aligned with ISO 9000 standards.

Served as Help Desk liaison for over 2000 end users for local Internet service provider BIGNET.

Ran daily backups of the mainframe, server software and company data.

Provided networking support through the installation of Local Area Networks, monitoring of network activity, pinging IPs and running backups.

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

Masters Degree – Information Systems Management

LANE COLLEGE Jackson, TN

Bachelor's Degree – Computer Science

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