Customer Service Representative
Resume:
Charlene Hale
Yakima, WA
********.******@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Virginia Mason Memorial Physicians Group - Yakima, WA July 2019 to May 2020
First contact with new patients for 6 clinics
Responsible for creating patient profiles and scheduling appts with appropriate physicians Data entry
Phone etiquette ( Multi-Line)
Researching and resolving pt issues or referring pt to appropriate resources CSR - Customer Service Representative
Arvato Bertlesman - Yakima, WA
February 2012 to May 2017
Customer Orientation and Focus
Ability to multitask (talk, type, navigate)
Minimum typing speed 30 wpm
Problem solving and resolution skills
Strong internet navigation and website user knowledge Organizational and team work skills
Confilct resolutions skills
Experience with contact center technologies
Ability to work in fast paced environment
Excellent verbal and written communication skills
Computer proficiency and knowledge of how and when to use reference material and online information Phone Etiquette skills strong
Ability to maintain strict confidentiality with customer information Strong customer service skills
Customer Service Representative (CSR)
Whirlpool Corporation - Yakima, WA
February 2006 to April 2011
Customer Orientation and Focus
Ability to multitask (talk, type, navigate)
Minimum typing speed 30 wpm
Problem solving and resolution skills
Strong internet navigation and website user knowledge Organizational and team work skills
Confilct resolutions skills
Experience with contact center technologies
Ability to work in fast paced environment
Excellent verbal and written communication skills
Computer proficiency and knowledge of how and when to use reference material and online information Phone Etiquette skills strong
Ability to maintain strict confidentiality with customer information Strong customer service skills
Education
Associate in Arts (AA) in Nursing
Walla Walla Community College - Walla Walla, WA
September 1982 to May 1985
Skills
• Insurance Verification
• Medical Scheduling
• Phone Etiquette
• HIPAA
Contact this candidate