Melonie Coleman

Lancaster, TX ***** 469-***-****

adym1i@r.postjobfree.com linkedin.com/in/melonie-coleman-a71639109

PROFESSIONAL PROFILE

Task-oriented, Certified Medical Assistant with 10+ years’ experience. Versatile with medical and office skills specializing in EPIC EMR System, insurance verification, appointment scheduling, EKG monitoring including all phases of quality patient care and superior customer service. Creative, hardworking, goal oriented and eager to learn with the ingenuity to deliver efficient and exceptional results while managing time effectively.

PROFESSIONAL TRAINING

Generation USA - AWS JR Cloud Practitioner Certification Preparatory Course

April 2021- July 2021

Fundamentals Training in AWS Cloud, Linux, and Python.

Demonstrated mindsets of personal growth, task persistence and future goals orientation.

Developed high-achieving behavioral skills of professional communication, teamwork, empathy, orientation to detail, and interpersonal skills.

EDUCATION

Generation USA – Administrative Medical Assistant Program, Birmingham, AL, May 2020

Dallas County Community College Dallas, TX

EXPERIENCE

Benefit Value Advisor November 2021 - Present

Health Care Services Corporation, Waco, TX

Handles inbound calls from members and medical providers regarding complex claims, general policy inquiries and behavioral health inquiries.

Delivers timely, accurate customer service and responses ensuring the highest level of member satisfaction.

Educates members on high quality, low-cost healthcare opportunities by completing cost estimations and assistance with navigation of the healthcare system.

Client Service Coordinator November 2020

AccentCare, Desoto, TX

Processed and communicated authorization of schedule changes for the coordination of service and client satisfaction.

Researched and resolved payroll and billing questions under the discretion of the Client Service Manager.

Functioned as a liaison for Field Supervisors to communicate with payer, client, and Case Management teams.

Advanced Medical Support Assistant April 2020 - September 2020

Birmingham VA Medical Center, Birmingham, AL Grade 6 Step 3

Assisted veterans with answering calls via an automated distribution process to provide management of outpatient appointments for the care and treatment provided to the veteran.

Handled incoming calls and performed follow up actions associated with appointment requests, medication refills, including resolved veteran complaints/conflicts on as needed basis.

Utilized computerized information processing systems to assist with problem-solving veterans’ eligibility and vested status.

Patient Care Resource Team June 2019 - Feb 2020

Birmingham VA Medical Center, Birmingham, AL Grade 5 Step 6

Assisted nursing staff with activities of daily living care of veterans with physical and behavioral problems and service disputes.

Communicated to physicians and nursing staff, proficient observation of veterans’ behavioral health and provided 1:1 care to prevent risk of injury or harm per policy and procedures.

Monitored glucose for inpatient admitted patients, performed reliable and immediate patient-based EKGs per physician orders.

ICU Nursing Assistant October 2018 – June 2019

North Texas VA Medical Center, Dallas, TX Grade 5 Step 6

Assisted Physicians and Nurses with patient admissions, discharges, and facility transfers.

Maintained patient confidentiality and followed mandates of HIPAA and OSHA while providing proficient patient care.

Contributed to hospital staff by assisting with the collection of patient specimens, lab orders, glucose monitoring, and performing immediate patient- based EKGs per physician orders.

ICU/Emergency Patient Care Technician November 2015 - October 2018

Charlton Methodist Medical Center, Dallas, TX

Responsible for communicating changes in patient vital signs and cardiac rhythms.

Maintained high paced workflow while assisting with specimen collection and other patient specified tasks ordered.

Responded to trauma pages to implement life-saving skills and served as a first responder for all in-house emergency calls for medical assistance and transport.

Medical Office Assistant March 2018 – July 2018

U T Southwestern Medical Center, Dallas, TX

Greeted and escorted patients to assigned patient room for appointments.

Maintained cleanliness of the clinic between patients, at the close of each clinical day and restocked exam rooms for daily appointment supplies.

Triaged and updated patient information per patient EMR and ensured all paperwork for the scheduled appointment was scanned into their medical file for physician and nurse review.

Certifications

Certified Medical Assistant, National Health Association, 2020

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