Administrative assistant
Resume:
PAMELA
ALLEN
*******@*****.***
Lyndonville, NY 14098
Bold Profile
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. PROFESSIONAL SUMMARY
The Woodlands Community - Administrative Assistant Lockport, New York 14094 • 02/2022 - Current
. .Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
LOGOS Capital Systems LLC - Point Caller
Gasport, NY • 11/2021 - 01/2022
True Sight Management LLC. - Point Caller
Lockport, NY • 09/2021 - 10/2021
WORK HISTORY
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Assisted coworkers and staff members with special tasks on daily basis.
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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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• Performed research to collect and record industry data. Generated leads and established relationships with potential customers through outbound telephone calls.
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Documented customer interactions and transactions, maintaining accurate records of all dealings.
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Generated leads and established relationships with potential customers through outbound telephone calls.
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Documented customer interactions and transactions, maintaining accurate records of all dealings.
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Training and Development
SKILLS
• Administrative Support
• Customer Relations
• Document Retrieval
• Office Management
• Reading Comprehension
• 10-Key Proficiency
• Multi-Line Phone Systems
• Sorting and Labeling
• Prioritization
• Employee Training
• Filing
• Internal Communications
• Typing Proficiency
• Proofreading
• Customer and Client Relations
• Customer Service
• Mail Management
Medina Senior High School
Medina, New York • 06/1988
High School Diploma
EDUCATION
Briarwood Manor - Personal Care Assistant
Lockport, NY • 09/2019 - 09/2021
Venture Forthe Inc. - Home Health Aide
Niagara Falls, NY • 11/2017 - 09/2019
Trained new staff members on best practices for home health care. Nationstar Mortgage LLC - Customer Service Representative Elma, New York • 09/2016 - 09/2017
AMS/Seneca Mortgage Servicing - Research Analyst/Payoff Processor/Mail Handler
Depew, NY • 09/2013 - 09/2016
Mortgage customer research; Processed incoming mail; Research customer requests and complaints and also processed payoffs AMS Mortgage Servicing - Short Sale Specialist
Depew, NY • 09/2013 - 09/2016
JP Morgan Chase Mortgage Servicing - Customer Assistant Specialist Albion, NY • 02/2010 - 08/2013
Assisting customers with all options to avoid foreclosure Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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Transported individuals to events and activities, medical appointments, and shopping trips.
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Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
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Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
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Completed entries in log books, journals, and care plans to accurately document and report patient progress.
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• Transported clients for medical and personal outings. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Updated account information to maintain customer records. Responded to customer requests for products, services, and company information.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Collecting appropriate documentation needed for short sale. Communicated with customer with any questions regarding short sale and process
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Evaluated customers' potential needs to make appropriate recommendations
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• Collected and analyzed data to learn more about consumer behavior Responded to customer requests for products, services, and company information
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Developed customer service policies and procedures to meet and exceed industry service standards
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Washington Mutual Bank - Relationship Manager
Albion, NY • 11/2007 - 02/2010
Assisting customer with foreclosure alternatives
Built and maintained relationships with new and existing clients while providing high level of expertise
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Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
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