PAMELA

ALLEN

adym19@r.postjobfree.com

585-***-****

Lyndonville, NY 14098

Bold Profile

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. PROFESSIONAL SUMMARY

The Woodlands Community - Administrative Assistant Lockport, New York 14094 • 02/2022 - Current

. .Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

LOGOS Capital Systems LLC - Point Caller

Gasport, NY • 11/2021 - 01/2022

True Sight Management LLC. - Point Caller

Lockport, NY • 09/2021 - 10/2021

WORK HISTORY

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Assisted coworkers and staff members with special tasks on daily basis.

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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

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• Performed research to collect and record industry data. Generated leads and established relationships with potential customers through outbound telephone calls.

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Documented customer interactions and transactions, maintaining accurate records of all dealings.

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Generated leads and established relationships with potential customers through outbound telephone calls.

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Documented customer interactions and transactions, maintaining accurate records of all dealings.

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Training and Development

SKILLS

• Administrative Support

• Customer Relations

• Document Retrieval

• Office Management

• Reading Comprehension

• 10-Key Proficiency

• Multi-Line Phone Systems

• Sorting and Labeling

• Prioritization

• Employee Training

• Filing

• Internal Communications

• Typing Proficiency

• Proofreading

• Customer and Client Relations

• Customer Service

• Mail Management

Medina Senior High School

Medina, New York • 06/1988

High School Diploma

EDUCATION

Briarwood Manor - Personal Care Assistant

Lockport, NY • 09/2019 - 09/2021

Venture Forthe Inc. - Home Health Aide

Niagara Falls, NY • 11/2017 - 09/2019

Trained new staff members on best practices for home health care. Nationstar Mortgage LLC - Customer Service Representative Elma, New York • 09/2016 - 09/2017

AMS/Seneca Mortgage Servicing - Research Analyst/Payoff Processor/Mail Handler

Depew, NY • 09/2013 - 09/2016

Mortgage customer research; Processed incoming mail; Research customer requests and complaints and also processed payoffs AMS Mortgage Servicing - Short Sale Specialist

Depew, NY • 09/2013 - 09/2016

JP Morgan Chase Mortgage Servicing - Customer Assistant Specialist Albion, NY • 02/2010 - 08/2013

Assisting customers with all options to avoid foreclosure Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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Recognized and reported abnormalities or changes in patients' health status to case manager.

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Transported individuals to events and activities, medical appointments, and shopping trips.

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Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

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Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

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Completed entries in log books, journals, and care plans to accurately document and report patient progress.

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• Transported clients for medical and personal outings. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Updated account information to maintain customer records. Responded to customer requests for products, services, and company information.

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Participated in team meetings and training sessions to stay informed about product updates and changes.

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Collecting appropriate documentation needed for short sale. Communicated with customer with any questions regarding short sale and process

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Evaluated customers' potential needs to make appropriate recommendations

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• Collected and analyzed data to learn more about consumer behavior Responded to customer requests for products, services, and company information

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Developed customer service policies and procedures to meet and exceed industry service standards

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Washington Mutual Bank - Relationship Manager

Albion, NY • 11/2007 - 02/2010

Assisting customer with foreclosure alternatives

Built and maintained relationships with new and existing clients while providing high level of expertise

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Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction

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