Customer Service Administrative Assistant
Resume:
Angelica Soto
Hereford TX, *****
****************@*****.***
Skills:
QuickBooks
Peachtree Software
General ledger
Agricultural Accounting
Governmental Accounting
MS Office Programs
Payroll Administration
Accounts Payable
Accounts Receivable
Account Reconciliation
Office Machines
Basic Office Procedures
Professionalism
10 Key
Filing
Key- Boarding
Correspondence Letters
Organizational Skills
Critical Thinking Skills
Telephone Etiquette
Document Processing
Education:
Amarillo College, Amarillo, TX January 2019
High School Diploma
Milan Institute, Amarillo, TX August 2014
Accounting
Professional Experience:
Allsups March 2022- June 2023
Store Manager
scheduling and assigning employees recruiting employees, selecting, orienting, and training employees. Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.Ensures availability of merchandise and services by approving contracts. Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authorizing clearance sales.
Markets merchandise by studying advertising, sales promotions
Protects employees and customers by providing a safe and clean store environment.Maintains the stability and reputation of the store by complying with legal requirements Determines marketing strategy changes by reviewing operating and financial statements
Merrick June 2021- February 2022
Coating Operator
Look to see what formula we are going to run for the night. Read the formula. Enter the formula into the database so the machine knows what ingredients we are using. Get the ingredients from the warehouse and fill the tanks with ingredients. Set the dryer at the temperature to get the right moisture. We are ready to run and wait for extruders to run so we can get a sample of the dog/cat food to get a great product from the cold and heat samples. After samples are run into the database and everything is good we are ready to send to packing.
Toot N Totum November 2019- June 2021
Cashier
Convenience stores not only include fuel islands, ready to eat foods, grocery items, bean-to-brew coffee stations, and state of the art fountain areas, but also include an array of services designed to reflect the growing audience of consumers that we serve. Additional expansion of the Toot'n Totum brand encompasses a Fast'n Fresh Commissary, Distribution Center, Which Wich and Wendy's franchises, Mr. Payroll locations, Car Care Centers, TnT Cleaning Pro's, and Express Car Wash service centers. United Supermarket October 2018 – October 2019
Deli/Meat Cutter
Providing premier customer service, including greeting them and responding to questions. Maintaining Publix's high standards for product freshness and sanitation. Dynamically selling products by providing customers with information needed to make product-related decisions. Selecting and packaging products ordered by customers. Filling, maintaining and rotating products and displays. A Plus Family Care January 2016 – August 2018
Provider
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Don Juan’s, Poteet, TX April 2015 –December 2016
Server
Greet customers, resolve customer complaints, answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas, issue receipts, refunds, credits, or change due to customers. Receive payment by cash, check, credit cards, or automatic debits. Closing duties.
City Of Amarillo, Amarillo, TX August 2014 - March 2015 Administrative Assistant II
Screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Computer and Internet research skills, interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing and Software skills.
SITEL, Amarillo, TX February 2011 – April 2012
Customer Service Rep
Determine charges for services requested, collect deposits or payments, or arrange for billing. Solicit sale of new or additional services or products. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Responsible for New-Hire training for the department. Wendy's, Amarillo, TX March 2010 – February 2011
Sandwich maker
Greet customers, resolve customer complaints, answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas, issue receipts, refunds, credits, or change due to customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Closing duties. Employee of the month
Achievements: Employ Of the Month
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