Minawwer Khan

Sharjah, United Arab Emirates

052*******

adym0u@r.postjobfree.com

Valid

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements

• Sales negotiating

• Sales enquiry handling

• Adaptive team player

• Data acquisition

• Fleet management

• Bilingual customer support

• Results oriented

• Salesforce

Visual merchandising

proficiency

•

• Centralised delivery initiatives

• Complaint resolution

• Problem solver

06.2022 - 09.2022 Customer Service Representative

Sharaf DG - Dubai

Assisted customers with varying questions using product knowledge and service expertise.

•

Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

•

Answered customer telephone calls promptly and improved on-hold wait times.

•

02.2022 - 05.2022 Visual Merchandiser

Canon - Dubai

Designed display signage to captivate customers' attention and provide details for products and promotions.

•

Created interior displays to promote products in line with corporate sales objectives.

•

Overhauled company merchandising practices to increase customer traffic and product exposure.

•

Professional

Summary

Skills

Work History

04.2021 - 01.2022 Quality Checker

Amazon - Dubai

• Prepared correct sample quantities for analysis.

• Ran product conformance testing with attention to quality.

• Defined product quality standards and assessment criteria.

• Graded materials clearly for correct onward processing. 12.2020 - 01.2021 Customer Service Executive

Tamouh Health Care - Dubai

• Exceeded targets by delivering comprehensive and consistent service. Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.

•

• Escalated complex issues quickly to supervisors to avoid lost revenue. 05.2019 Certificate of Higher Education, Arts, Al Oruba Management Studies - Sharjah, United Arab Emirates

Urdu Native

Hindi C1

Advanced

English B2

Upper intermediate

Arabic A2

Elementary

Education

Languages

Contact this candidate