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Health Care Customer Service

Location:
Harrisburg, PA
Posted:
July 31, 2023

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Resume:

SUMMARY

SKILLS

EXPERIENCE

TRACEY NOLEN

**** ********* **, **********, ** 17111 H: 717-***-**** adym0d@r.postjobfree.com Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Talented clinical team specialist with a strong background in nursing, leadership, organizational skills and compassion

Organization

Inspections and reviews

Schedule and calendar

management

Process and procedure

development

Team management

Run new health programs

Educate on health care, palliative

care etc

11/2016 to Current Clinical Team Specialist

Residential Home Health Mechanicsburg, PA

Wrote agendas and notes and sent out automatic notifications for upcoming meetings

Conducted analysis to address rehospitalization of patients which led to better / consistant patient care

Supported nursing supervisors in operational improvements and resolution of health care problems to deliver top-notch customer service Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Provided outstanding home health nursing service to new and long-standing customers by attending closely to concerns and developing solutions

Successfully led key projects which resulted in increase of referrals and to keep our rehospitalization rate down

Planned and executed physician orders in a timely manner for field staff and our patient s

11/2016 to Current Nurse

Residential Home Health Mechanicsburg, PA

i educated patients in proper health care

i educated families on home health care and steps to go towards hospice if need

i did wound care to patients

i taught patients disease process

i wrote orders as needed

i communicated with physicians

I write goals for patients home health improvement i educated patients on life ending decisions

EDUCATION AND TRAINING

1986 LPN : Nursing

LPN Vocational Nursing Program Lewistown, Pa

1983 High School Diploma

Lewistown High Lewistown, Pa



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