Brian Dillingham

***** ******** ******

North Hollywood, CA 91605

323-***-****

adym08@r.postjobfree.com

SUMMARY

Skilled IT Consultant/Help Desk Support with over 13 years of experience working with businesses unable to afford permanent IT staff as well as personal users at home. Familiar with the entertainment industry. Seeking Help Desk/IT Consultant position with opportunities for growth. COMPUTER SKILLS

Familiar with both PCs and MACs.

Computer Assembly (PC and MAC); HTML web authoring; Internet Research Problem solving and help desk

Software: Knowledge of Windows (XP, Vista, 7, 10, 11, Mac OSX (10.6-13), Windows Server Essentials 2012, Microsoft 365 email and program suite (Word, Access, Excel, Outlook, Powerpoint, Teams, OneDrive, Sharepoint), Azure AD, Mac Mail, Android, iOS, Dropbox, Google Workspace, VPN, FileMaker Pro, Final Draft, Slack, Adobe Photoshop, Acrobat, TrendMicro, Panda, inEntertainment, MSP 360 backup, Teamviewer Remote, Jump Desktop, Quickbooks, VLAN, IMAP, POP, SMB, AFP, TCP/IP, DNS, Kerio Mail, WordPress, Trillian, TimeMachine, Chronosync Hardware: Unifi Wifi APS and cloud keys, SonicWall firewalls, Fortigate Firewalls, Cisco Routers, Drobo RAIDs, Synology and QNAP NAS Drives, Apple TV, iPhone and iPad, Samsung phones PROFESSIONAL EXPERIENCE

Gold Standard Tech, Inc. 1/12-5/23

Tech Consultant

• Provided tech support and consulted for nearly 100 clients including Talent/Literary Agency and Management, Health Care Insurance, Medical, and Non-Profits companies along with individual home users

• Migrated over 50 companies to Microsoft 365 email from existing onsite Kerio Mail servers and older POP and IMAP email servers

• Setup post-production facility for remote work during pandemic by modifying existing office infrastructure to 1 Gbps fiber internet, 10 GB internal network, Fortigate 61F firewall and remote access software

• Secured email and social media accounts for high profile client dealing with stalker and aided authorities in tracking responsible individual

• Provided onsite and remote support for multiple clients with catastrophic issues including fire, flooding, theft and hardware failure

• Devised 5-year plan for software/hardware updates and authored email security policy for Talent/Literary Management Company

• Planned and built out internal network/Wi-Fi infrastructure for new offices and facilities under construction

• Handled daily tech support tickets for multiple clients on desktops (PC and MAC) and mobile devices (Apple and Android)

• Consulted on purchase of workstations for client employees and configured with necessary software and settings or cloned hard drives

• Kept client hardware up to date with remote driver and firmware patches

• Maintained backups of Wi-Fi, Router and Firewall settings and configurations

• Created and maintained inventories of client hardware in case of loss/theft and to chart hardware replacement

• Located and/or recovered lost data including emails, documents and photos for several clients

• Upgraded numerous PC and MAC systems with new hardware (Solid State Drives, Memory, Graphics Cards and Network Cards)

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• Secured new domains and configured for proper routing of email, websites, and/or online stores

• Troubleshooted networks within client facilities and worked with ISPs to determine causes of lag and other connection issues

• Coordinated with vendors to setup and multi-function printers for printing and/scanning

• Worked with high profile entertainment clients to secure computer, email and social media accounts

• Design and implement data backup (onsite and offsite) and redundancy for client companies for quick recovery

• Prepared old hardware for disposal by sourcing eWaste recycler and removing hard drives for wiping/destroying

• Setup company-specific Apple Stores for equipment purchase and tracking inEntertainment, Inc. 2/10-12/11

Technical Support Specialist

• Supported custom software package for Entertainment companies via phone, remotely and onsite visits

• Supported inEntertainment Mobile app for Apple, Android and Blackberry platforms

• Authored technical support literature for inEntertainment

• Beta-tested inEntertainment software prior to general release

• Conducted training sessions both in person and remotely for new users of software

• Handled daily tech support tickets for multiple clients on desktops (PC and MAC) and mobile devices (Apple, Android and Blackberry)

• Consulted on purchase of workstations for client employees and configured with necessary software and settings or cloned hard drive data to new machine

• Setup Mac servers at various clients for use as inEntertainment database, Kerio Mail, and file servers along with backup systems

• Troubleshooted networks within client facilities and worked with ISPs to determine causes of lag and other connection issues

• Secured new domains and configured for proper routing of email, websites, and/or online stores Turner Broadcasting Systems – TNT and TBS Originals 2/04—4/09 Assistant to Senior Vice President, Original Programming and Vice President, Sponsored Programming

• Wrote and distributed weekly TNT/TBS status report on original projects by assembling information from various departments

• Responsible for phones, heavy scheduling, and support for two executives

• Authored correspondences for executives

• Arranged for purchase and delivery of gifts to key personal involved with various projects premiering on TNT and TBS

• Maintained database on current submissions/projects

• Ensured current projects are up to date with corporate office in Atlanta

• Liaison between agents, writers, producers and TNT/TBS executives

• Handled travel arrangements for trips to out-of-town productions, festivals and meetings

• Prepared expense reports for executives

• Read scripts and wrote up summaries/critiques

EDUCATION

University of Southern California School of Cinematic Arts, Bachelor of Arts

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