Meredith Barnett

Phone: 502-***-****

adylzt@r.postjobfree.com

objective

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Experience

JUNE 2020 – JUNE 2023

Passport/Molina health

Job description: Address customer needs which may include benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions, escalates unresolved and pending customer grievances, helps with enrollment and membership inquiries.

August 2019 – MAY 2020

Patient Access Rep II - Jewish Hospital Downtown/Conifer

Job responsibilities: Greets patients and their caregivers and records pertinent information into a computer database, records insurance information, keeps paper and electronic medical records, and updates these records as needed, provides information to insurance companies in order to assist with billing, refers individuals to outside agencies when unable to meet their needs, calculates payment information, accepts funds, and credits accounts accordingly.

November 2016 – July 2019

Youth Care Worker • Center stone • Louisville, KY

Job description: Providing care for youth (CPR and First aid certified), Managing projects, planning and organizing appropriate youth and community programs, establishing new youth services, training and supervising volunteers, producing reports, creating and providing youth activities, maintaining records, writing behavior and medical charts on residents, managing and administering budgets and resources, liaising and working with parents, schools, the police and other community groups/organizations.

June 2015– January 2016

Enrollment specialist • Humana • Louisville, KY

Job description: Address customer needs which may include benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions, escalates unresolved and pending customer grievances, helps with enrollment and membership inquiries.

September 2014– February 2015

Bill Pay Specialist • Ipay Technologies/Jack Henry and Associates • Elizabethtown, KY

Job description: Account management (checking, savings, and bill pay), assisting clients with bill pay accounts, navigation though the website, browser settings, filling out research tickets, completing proof of payments, letter of intent documents, payment cancelation/stop payment forms for clients, answering inbound phone calls, making outbound phone calls, setting up payments, and assisting with any other account needs.

Education

Colorado State University

Fort Collins, CO

BA, Human Development and Family Studies

Kansas State University

Manhattan, KS

BA, Psychology

Penn Foster High school

Scranton, PA

High school Diploma

Other skills

Conflict mediation skills

De-escalation skills

Organizational skills

Developed sense of empathy

Critical thinking skills

Ability to remain calm during challenges

Ability to communicate effectively, both verbally and in writing

Ability to identify problems and offer creative solutions

Ability to set and maintain boundaries

Ability to work in a fast-paced environment and handle a constant volume of phone inquiries.

Strong typing skills (68 WPM) and have worked with multiple databases

Works well in a team environment

Crisis management skills

Provides great customer service by having a warm tone and welcoming attitude

Proficient in Microsoft excel, word, and outlook

CPR and First aid certified

References

Available upon request

Contact this candidate