Diamond Feliciano

Fort Myers, FL *****

adylzr@r.postjobfree.com

+1-239-***-****

Detail-oriented PROFESSIONAL Strategic Sales and Marketing Coordinator offering 4-year background coordinating both marketing and sales activities in four Marriott and 0ne Hilton Property. Polished in developing successful sales strategies and implementing sales tactics.

Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Willing to relocate: Anywhere

Work Experience

Tower Dental Arts

Dental Receptionist / Office Administrator - Fort Myers, FL March 2023 to Present

• Greet patients who enter the office warmly

• Schedule, cancel, and reschedule patient appointments as needed

• Assist patients in filling out required forms

• Collect payment from patients

• File insurance claims and track their progress

• Maintain office inventory

• Perform office duties such as document filing, scanning, and copying

• Communicate with dental supply vendors

Caseworker

Camden County OEO - Lindenwold, NJ

May 2022 to Present

· Manage a caseload of economically disadvantaged individuals and families requiring services offered within Camden County O.E.O’s extensive community action programs, such as Covid-19 Recovery Grant.

· Provide client intake and assessment to determine eligibility.

· Develop a plan of social services available and link the client to those resources.

· Provide support and advocacy to clients through their completion of their action plan, and follow up as needed.

· Detailed and complete case management documentation required.

· Complete monthly reports to submit to the Director of County Resources.

· Attend mandatory meetings and trainings.

Sales Coordinator

McKibbon Hospitality Residence Inn by Marriott - Fort Myers, FL January 2019 to April 2022

· Completed special projects by using effective decision making, critical thinking and time management skills.

· Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies

· Completed special projects by using effective decision making,critical thinking and time management skills.Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies

· Maintain Business for four Marriott and one Hilton Properties In Fort Myers, FL

· Recording new leads and maintaining sales database

· Providing regularly scheduled reports from database

· Ensuring model suite(s)/apartment(s) are well maintained and presentable at all times. (as we like to call it show ready!)

· Answering telephones; typing, collating and distributing correspondence and other materials

· Organizing, coordinating and assisting in planning of special events, including weekend events; assisting in prospective resident tours if needed.

· Resolved customer complaints while prioritizing customer satisfaction and loyalty.

· Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

· Introduced higher standards for customer service and increased efficiency by streamlining operations.

· Exceeded team goals and collaborated with staff members to implement customer service initiatives. Front Desk Receptionist

Hospitality Inn Marriott - Fort Myers, FL

October 2018 to January 2019

· Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

· Always provide the most highest quality of service to guest and anticipate and exceed guest expectations

· Check guest in and out efficiently and in an friendly manner (Use guest's name at least twice.)

· Check guest in and out efficiently and in friendly manner

· Anticipate guest's needs and exceed their expectation (using our L.E.A.R.N model).

· Count bank at beginning and end of shift

· Report all cash over/shorts to management

· Comply with hotel and department accounting procedures

· Effectively operate the hotel computer system or property management system upon certification

· Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

· Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

· Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

· Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

· Updated customer accounts with add-on room charges, minibar use and room service bills.

· Prepared weekly employee work schedules for team members.

· Protected guest valuables with main safe or in individual boxes to maximize security.

· Planned coverage needs and organized services to support incoming special events.

· Promoted local entertainment and sporting events and offered details to assist patrons. I also did (Mix Attendant/Host) Themed social event for guests that offers light food and beverages select evenings each week (Monday, Tuesday, and Wednesday.

(While maintaining the front desk check-in's, incoming calls, and guest request.) As Mix Host/Hostess I bring evening event to life by serving and replenishing food, decorating space with special touches (holiday decor etc), and engaging our guests Conduct set-up, participate throughout, and cleanup after event.

· Ensure uniform and personal appearance is clean and professional

· Welcome and acknowledge all guests according to company standards

· Speak with others using clear and professional language, using appropriate etiquette. Sales Representative

Sprint - Fort Myers, FL

May 2017 to December 2018

Assisted customers with locating and choosing merchandise in any store department

· Met and exceeded up sell goals by highlighting target merchandise with strategic promotional approaches

· Provided accurate information about promotions, customer programs and products, helping drive high customer retention

· Managed efficient cash register operations, including scanning items, processing payments and issuing receipts

· Assisted customers with signing up for store loyalty programs and provided details about key benefits

· Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

· Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

· Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

· Organized store merchandise racks and displays to promote and maintain visually appealing environments

· Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions. Revitalized product revenues to over $20,000 in one year. Sandwich Artist

SUBWAY®Restaurants - Fort Myers, FL

March 2016 to May 2018

· Opportunity to work in a environment where change and ideas are celebrated

· Identifying clients' needs and helping them find clothing that suits their body types

· Creating complete looks from head to toe to match clients' style

· Sandwich Artist, greet and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork

· Exceptional customer service is a major component of this position

· Politely answered phones promptly and recorded and confirmed reservations

· Foretasted, scheduled and monitored labor to be consistent with store traffic

· Provided performance feedback and coached employees with setting quarterly goals.

· Endorsed products by making recommendations and promoting specials, increasing daily sales by 30% Sales Associate/Cashier

Kohl's - Fort Myers, FL

September 2015 to February 2016

· Completed floor replenishment to guarantee size availability and promote customer satisfaction

· Helped customers select products that best fit their personal needs

· Opened and closed store, which included counting cash drawers and making bank deposits

· Built and maintained effective relationships with peers and upper management

· Communicated store policy violations to an leadership team in timely manner

· Kept current on market and product trends to effectively answer customer questions

· Informed customers about all product lines and services offered by an company

· Consulted with customers on all the latest styles and trends

· Worked as a team member to provide the highest level of service to customers

· Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

· Marked clearance products with updated price tags

· Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

· Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

· Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

· Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Education

High School Diploma

East Lee County High School - Lehigh Acres, FL

June 2016

Skills

• Personal assistant experience

• Upselling

• Delphi

• Sales

• SKILLS Customer Relationship Sales proficiency Management Software (CRM) Microsoft Outlook, Word and Personnel training and Excel development Research and due diligence Excellent time management

• Relationship Management

• Cold calling

• Case Management

• Fossi

• Salesforce

• Search Engine Optimization (SEO)

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